Niluk Perera

Niluk Perera

IT Assistant at Outrigger Hotels & Resorts
Lives in Malé, Maldives

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About me

I'm an experienced IT Executive with a strong knowledge of working in the hospitality IT industry, currently working at one of the leading international hospitality chains - IT Assistant at Outrigger Hotels & Resorts - Outrigger Konotta Maldives Resort since June 2019.

Highly skilled in OPERA, MICROS, Cyberoam, Info-Genesis, SUN, Symantec, Blueledger, Fidelio, Alif Systems, MMS Ultra, Microsoft 365 Products, and Network Troubleshooting and graduated from Computer Networks - Plymouth University, UK 2017.

Niluk Perera
+96 07 306 567
+94 775 877 235 (Roam)

Experience

6 years and 8 months

  • IT Assistant

    Outrigger Hotels & Resorts - Malé, Maldives

    IT
    June 2019 - Now · 7 months

  • Information Systems Executive

    Taj Hotels Resorts and Palaces - Taj Samudra Colombo - Sri Lanka

    IT
    September 2017 - July 2019 · 1 year and 11 months

    As an Information Systems Executive, I am responsible all the day-to-day support of all IT systems, business systems, office systems, computer networks, guest WiFi and IP TV Systems and telephony systems throughout the hotel/resort. Additionally responsible for user training and support of all property/site systems, network enhancements, hardware and software support. Also maintains an inventory of all hardware products and software licenses and reviews maintenance agreements. Key Responsibilities • Ensure continuous network connectivity within the hotel by managing and configuring the network and troubleshooting all network related problems in the hotel. • Install, configure and troubleshoot all software systems and application related issues in the hotel. Provide IT support for internal users (troubleshooting of computer systems and other peripherals). • Taking daily system backups and ensuring backups are up to date. • Installation & Configuration of OPERA PMS. • Configuring of Sales & Catering. TAURUS • Configuration & Testing of OXI Interfaces (SynXis / Seranata / Trust / Innovax) • Responsible for managing customer expectations in delivering superior levels of service for OPERA PMS, Sales & Catering & OXI • OPERA PMS Client installation. • New Creation & Editing of OPERA stationaries with Oracle Reports Builder Tool. • IIS Server configuration for reverse proxy setup. • Manage internal/external application upgrades. • Define and improve all system and network operations processes. • Manage a network of 100 – 200 computers.

  • System Support Engineer

    The Computer Center (Pvt) Ltd - Colombo, Sri Lanka

    IT
    June 2016 - September 2017 · 1 year and 4 months

    Key Responsibilities • Installation, Configuration & Troubleshooting OPERA PMS • Managing & Monitoring of IP Cameras - KAYJAY • Creation of users & user access cards, client installation, updating & data retrieval of Door Lock System – VINGCARD. • The first point of contact for all IT related problems. • Troubleshooting day to day issues, such as login problems, network issues, permission issues, outlook etc. • Ensures all problems are resolved to guests and users satisfaction. • Continuous monitoring of all installed systems and Network infrastructure • Grant end users access to network resources and shared drives • Setting up new users and disabling expired accounts in accordance with HR requirements • Process purchase requisitions and handle procurement for IT hardware/software. • Log support tickets via the helpdesk system (IHCL Data Center). • Managing Active Directory users and computers as well as Group Policies. • Performing Manual Backup and Restore. • Installing, configuring and administering Windows 7/8/8.1/10 and server 2003/2008/2012 • Inventory Management of all IT Assets • Planned Maintenance Check of all the workstations, printers and scanners within the property. • Updating of Anti-Virus Definitions / Patches. • Installation and configuration of the network and standalone printers. • Setup & Support Live video/teleconferences and initiating meetings over Skype, Skype for business & VC device (POLYCOM). • Installing and configuring VPN connections. • Exchange server mail client configuration and mail archiving. • Worked with external hardware vendors for timely product delivery. See less

  • Wireless Network Engineer

    Microsense Private Limited - Colombo, Sri Lanka

    IT
    August 2015 - June 2016 · 11 months

    I was in the position of Wireless Network Engineer at Taj Samudra Colombo with Micro-sense India Ltd. Key Responsibilities • Assembling of new systems as per the client’s requirements. • Hardware up-gradation. • Troubleshooting of Hardware & Software issues. • Installation of different software & Anti-virus. • Formatting/Reinstallation of operating systems Windows 7/8/8.1/10. • Creaming of LAN wires & IO ports. • Configuring Wi-Fi access points and routers. • Installation & troubleshooting of printers.

  • Windows Server Administrator

    SK International Holdings - Colombo, Sri Lanka

    IT
    June 2015 - August 2015 · 3 months

    Key Practicals Completed • Maintaining CCTV Camera IP Camera DVR and NVR with the net view. • Remote Installation systems. • Implementing and planning WIFI Radio/ TV and Cable TV system. • Implementing network security solutions with software or hardware firewalls • Planning and implementing our own cloud server solutions. • Handling all kind of internet routers (port forwarding and port mapping). • Planning BACKUP power solutions or solar power solutions for the company. • IPTV and CABLE TV solutions for the company. • Maintaining WEBSERVER and online software solutions (ERP). • Implementing and maintaining FTP server and NAS, SAN solutions. • Planning and implementing short Distance and long-Distance WIRELESS BRIDGING solutions. • Network monitoring solutions. • Maintaining LOAD BALANCING devices and network traffic balancing devises. • Implementing and planning internet distribution and PROXY server managements. • Software base or devise base IP PHONE system and analog PABX Solutions. • Implementing mail server solutions for a company (POP3 or IMAP). • VPN Solutions for with or without DNS. • Planning and maintaining DISASTER MANAGEMENT solutions for file servers. • Operating System Installing and Configuring (Windows 98, 2000, XP, 2003, Vista, 2008, 7, 8, 10 & 10.1) • Implementing and planning a single Domain environment. • Installing and configuring 2000, 2003, 2008, 2012, 2012 R2 & 2016 DNS Server. • Maintaining DNS Server Active Directory Management with security & policy. • Implementing and maintaining CHILD SERVER environment or Department wise network solutions. • Real-time Backup server solutions for 2003, 2008, 2012, 2012 R2 or 2016 servers. • Computer Assembling, Upgrading servicing/ Troubleshooting and Repairing. • Installing Centos Linux and configuration • Cisco and Juniper switches and router configuration • Installing Hyper V, VMware configuration.

  • Customer Care Executive

    Mobitel (Pvt) Ltd - Colombo, Sri Lanka

    Communication
    August 2011 - July 2013 · 2 years

    I have worked as a Customer Care Agent completely for 2 years at Sri Lanka Telecom Mobitel at No 108, W A D Ramanayake Mawatha, Colombo.

Education

  • Associate’s Degree on Cisco Certified Network Associate - CCNA

    Turnkey IT Training - Colombo, Sri Lanka

    March 2015 - June 2015

    The CCNA training covers all aspects of the 200-125 curriculum in detail. The course also provides practical hands-on training on Cisco Routers and Cisco Switches, as no WAN setup is complete without Leased line / Wireless / VSAT / DSL etc. Telecom devices like CSU/DSU, Telco MUX, are also covered in the Practical setup. The training for CCNA Certification is provided by Senior Network/WAN engineers who have several years of field experience.

  • Bachelor’s Degree on Computer Networks

    University of Plymouth - Colombo, Sri Lanka

    August 2013 - December 2017

    • Technical understanding of Computer Networking and Information Technology (IT) Body of Knowledge • Familiarity with common CS themes and principles such as abstraction, complexity, and evolutionary change, and a set of general principles, such as sharing a common resource, security, and concurrency • Appreciation of the interplay between theory and practice • System-level perspective; ability to think at multiple levels of detail and abstraction • Problem solving skills • Project experience • Commitment to life-long learning • Commitment to professional responsibility, recognizing the social, legal, ethical, and cultural issues inherent in the discipline of computing • Communication and organizational skills • Awareness of the broad applicability of computing, ranging from embedded micro-sensors to high-performance clusters and distributed clouds • Appreciation of domain-specific knowledge

  • Foundation Programme for Bachelors Degree on Information Technology

    National School of Business Management (NSBM) - Colombo, Sri Lanka

    August 2013 - August 2014

    • To develop knowledge and understanding of participants on specified subject areas to pursue undergraduate studies • To deliver an acceptable level of English proficiency • To enhance self-confidence and learning orientation of participants • To equip participants with appropriate skills for academic success

  • Associate’s Diploma in Computer Networks

    National Institute of Business Management (NIBM) - Colombo, Sri Lanka

    August 2012 - August 2014

    Advanced my education and careers in different aspects of Information Technology. Perform all activities related to the networking and network administration function of an organization.

  • Certificate Programme in IT Applications

    SLIIT | Sri Lanka Institute of Information Technology - Colombo, Sri Lanka

    August 2011 - April 2012

    This Program provided me comprehensive knowledge to understand the basics and fundamental concepts of information Technology(IT).

  • G.C.E Ordinary Level & Advanced Level

    St Joseph's College Colombo Sri Lanka - Colombo, Sri Lanka

    January 1998 - August 2011

    I completed my GCE Ordinary Level and GCE Advanced Level studies at St. Joseph's College, Colombo in 2008 and 2011,

Languages

4 languages

  • Sinhala

    Native or fluent

  • English

    Native or fluent

  • Tamil

    Limited working

  • Divehi

    Notions

Personal information

Nationalities

  • Sri Lankan

Date of birth

February 13th 1992

Driving License

Yes

Skills

36 skills

  • Active directory
  • Android
  • Cabling
  • CCTV
  • Cisco
  • Cisco networking
  • Computer hardware
  • DHCP
  • Google
  • infogenesis
  • Information Technology
  • IT knowledge
  • IT management
  • IT Service Management
  • IT skills
  • IT Strategy
  • IT support
  • LAN/WLAN
  • Linux
  • Microsoft
  • Micros POS
  • Mobile Applications
  • Network Administration
  • Networks
  • Office 365
  • Opera Software
  • PMS OPERA
  • POS software
  • Router configuration
  • Server
  • Teamwork
  • VOIP
  • VPN
  • Wifi
  • Windows 7, 8, 10
  • Windows Server
Connections
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View 180 connections
Following
The Royal Automobile Club
London, United Kingdom
Hotel Café Royal
London, United Kingdom
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