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An assistant IT Manager with 3+ years of professional experience in information technology. Expert and highly familiar with a wide variety of computer security, networking, and operating system software. Possess a Bachelor's Degree in Computer Networks at Plymouth University UK.
Assistant Manager IT
Taj Hotels Resorts and Palaces - Taj Samudra Colombo - Colombo, Sri LankaITSeptember 2017 - Now · 1 year and 3 months
As an IT Assistant Manager, I am responsible for the day-to-day support of all IT systems, business systems, office systems, computer networks, and telephony systems throughout the hotel/resort. Additionally responsible for Information Technology issues, products, and services at the property. Provides user training and support of all property/site systems, network enhancements, hardware and software support. Also maintains an inventory of all hardware products and software licenses and reviews maintenance agreements. Key Responsibilities • Ensure continuous network connectivity within the hotel by managing and configuring the network and troubleshooting all network related problems in the hotel. • Install, configure and troubleshoot all software systems and application related issues in the hotel. Provide IT support for internal users (troubleshooting of computer systems and other peripherals). • Taking daily system backups and ensuring backups are up to date. • Installation & Configuration of OPERA PMS. • Configuring of Sales & Catering. TAURUS • Configuration & Testing of OXI Interfaces (SynXis / Seranata / Trust / Innovax) • Responsible for managing customer expectations in delivering superior levels of service for OPERA PMS, Sales & Catering & OXI • OPERA PMS Client installation. • New Creation & Editing of OPERA stationaries with Oracle Reports Builder Tool. • IIS Server configuration for reverse proxy setup. • Manage internal/external application upgrades. • Define and improve all system and network operations processes. • Manage a network of 100 – 200 computers.
System Support Engineer
The Computer Center (Pvt) Ltd - Colombo, Sri LankaITJune 2016 - September 2017 · 1 year and 4 months
Key Responsibilities • Installation, Configuration & Troubleshooting OPERA PMS • Managing & Monitoring of IP Cameras - KAYJAY • Creation of users & user access cards, client installation, updating & data retrieval of Door Lock System – VINGCARD. • The first point of contact for all IT related problems. • Troubleshooting day to day issues, such as login problems, network issues, permission issues, outlook etc. • Ensures all problems are resolved to guests and users satisfaction. • Continuous monitoring of all installed systems and Network infrastructure • Grant end users access to network resources and shared drives • Setting up new users and disabling expired accounts in accordance with HR requirements • Process purchase requisitions and handle procurement for IT hardware/software. • Log support tickets via the helpdesk system (IHCL Data Center). • Managing Active Directory users and computers as well as Group Policies. • Performing Manual Backup and Restore. • Installing, configuring and administering Windows 7/8/8.1/10 and server 2003/2008/2012 • Inventory Management of all IT Assets • Planned Maintenance Check of all the workstations, printers and scanners within the property. • Updating of Anti-Virus Definitions / Patches. • Installation and configuration of the network and standalone printers. • Setup & Support Live video/teleconferences and initiating meetings over Skype, Skype for business & VC device (POLYCOM). • Installing and configuring VPN connections. • Exchange server mail client configuration and mail archiving. • Worked with external hardware vendors for timely product delivery. See less
Wireless Network Engineer
Microsense Private Limited - Colombo, Sri LankaITAugust 2015 - June 2016 · 11 months
I was in the position of Wireless Network Engineer at Taj Samudra Colombo with Micro-sense India Ltd. Key Responsibilities • Assembling of new systems as per the client’s requirements. • Hardware up-gradation. • Troubleshooting of Hardware & Software issues. • Installation of different software & Anti-virus. • Formatting/Reinstallation of operating systems Windows 7/8/8.1/10. • Creaming of LAN wires & IO ports. • Configuring Wi-Fi access points and routers. • Installation & troubleshooting of printers.
Windows Server Administrator
SK International Holdings - Colombo, Sri LankaITJune 2015 - August 2015 · 3 months
Key Practicals Completed • Maintaining CCTV Camera IP Camera DVR and NVR with the net view. • Remote Installation systems. • Implementing and planning WIFI Radio/ TV and Cable TV system. • Implementing network security solutions with software or hardware firewalls • Planning and implementing our own cloud server solutions. • Handling all kind of internet routers (port forwarding and port mapping). • Planning BACKUP power solutions or solar power solutions for the company. • IPTV and CABLE TV solutions for the company. • Maintaining WEBSERVER and online software solutions (ERP). • Implementing and maintaining FTP server and NAS, SAN solutions. • Planning and implementing short Distance and long-Distance WIRELESS BRIDGING solutions. • Network monitoring solutions. • Maintaining LOAD BALANCING devices and network traffic balancing devises. • Implementing and planning internet distribution and PROXY server managements. • Software base or devise base IP PHONE system and analog PABX Solutions. • Implementing mail server solutions for a company (POP3 or IMAP). • VPN Solutions for with or without DNS. • Planning and maintaining DISASTER MANAGEMENT solutions for file servers. • Operating System Installing and Configuring (Windows 98, 2000, XP, 2003, Vista, 2008, 7, 8, 10 & 10.1) • Implementing and planning a single Domain environment. • Installing and configuring 2000, 2003, 2008, 2012, 2012 R2 & 2016 DNS Server. • Maintaining DNS Server Active Directory Management with security & policy. • Implementing and maintaining CHILD SERVER environment or Department wise network solutions. • Real-time Backup server solutions for 2003, 2008, 2012, 2012 R2 or 2016 servers. • Computer Assembling, Upgrading servicing/ Troubleshooting and Repairing. • Installing Centos Linux and configuration • Cisco and Juniper switches and router configuration • Installing Hyper V, VMware configuration.
Customer Care Executive
Mobitel (Pvt) Ltd - Colombo, Sri LankaCommunicationAugust 2011 - July 2013 · 1 year and 12 months
I have worked as a Customer Care Agent completely for 2 years at Sri Lanka Telecom Mobitel at No 108, W A D Ramanayake Mawatha, Colombo.
Associate’s Degree on Cisco Certified Network Associate - CCNA
Turnkey IT Training - Colombo, Sri LankaMarch 2015 - June 2015
The CCNA training covers all aspects of the 200-125 curriculum in detail. The course also provides practical hands-on training on Cisco Routers and Cisco Switches, as no WAN setup is complete without Leased line / Wireless / VSAT / DSL etc. Telecom devices like CSU/DSU, Telco MUX, are also covered in the Practical setup. The training for CCNA Certification is provided by Senior Network/WAN engineers who have several years of field experience.
Bachelor’s Degree on Computer Networks
University of Plymouth - Colombo, Sri LankaAugust 2013 - December 2017
• Technical understanding of Computer Networking and Information Technology (IT) Body of Knowledge • Familiarity with common CS themes and principles such as abstraction, complexity, and evolutionary change, and a set of general principles, such as sharing a common resource, security, and concurrency • Appreciation of the interplay between theory and practice • System-level perspective; ability to think at multiple levels of detail and abstraction • Problem solving skills • Project experience • Commitment to life-long learning • Commitment to professional responsibility, recognizing the social, legal, ethical, and cultural issues inherent in the discipline of computing • Communication and organizational skills • Awareness of the broad applicability of computing, ranging from embedded micro-sensors to high-performance clusters and distributed clouds • Appreciation of domain-specific knowledge
Foundation Programme for Bachelors Degree on Information Technology
National School of Business Management (NSBM) - Colombo, Sri LankaAugust 2013 - August 2014
• To develop knowledge and understanding of participants on specified subject areas to pursue undergraduate studies • To deliver an acceptable level of English proficiency • To enhance self-confidence and learning orientation of participants • To equip participants with appropriate skills for academic success
Associate’s Diploma in Computer Networks
National Institute of Business Management (NIBM) - Colombo, Sri LankaAugust 2012 - August 2014
Advanced my education and careers in different aspects of Information Technology. Perform all activities related to the networking and network administration function of an organization.
Certificate Programme in IT Applications
SLIIT | Sri Lanka Institute of Information Technology - Colombo, Sri LankaAugust 2011 - April 2012
This Program provided me comprehensive knowledge to understand the basics and fundamental concepts of information Technology(IT).
G.C.E Ordinary Level & Advanced Level
St Joseph's College Colombo Sri Lanka - Colombo, Sri LankaJanuary 1998 - August 2011
I completed my GCE Ordinary Level and GCE Advanced Level studies at St. Joseph's College, Colombo in 2008 and 2011,
SinhalaNative or fluent100%
EnglishNative or fluent100%
- Active directory
- Cisco networking
- Computer hardware
- Information Technology
- IT knowledge
- IT management
- IT Service Management
- IT skills
- IT Strategy
- IT support
- Micros POS
- Mobile Applications
- Network Administration
- Office 365
- Opera Software
- PMS OPERA
- POS software
- Router configuration
- Windows 7, 8, 10
- Windows Server