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Griffin Marine Travel - Mumbai, IndiaReservationsSeptember 2011 - February 2013
• Worked as a main point of contact between customer and all their hotel booking reservations, restaurant bookings, airlines, other special requests and processed accurately • Maintained hotel database codes making customer bookings easily accessible • Completed monthly reports to review customer complaints • Handled high number of incoming calls worldwide from direct customers and travel trade in a professional manner • Worked efficiently within a team of eight to provide the best possible service to customers • Received two promotions during my one year term due to my willingness to take on additional duties and strong work ethics • Was selected out of 100 to be sent to Singapore for 1 month’s training to ensure they had all the knowledge to be an effective employee.
Post Graduate in Hospitality and Tourism Management
Niagara College Canada - Hospitality and Tourism Management - Niagara-on-the-Lake, CanadaSeptember 2013 - April 2014
Bachelor in COmmerce
K.J Somaiya College of Arts and Commerce - Mumbai, IndiaJune 2008 - March 2011
HindiNative or fluent100%