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An hotelier for 4 years and with great compassion with the job!
I am a Filipino that values great hospitality makes a good outcome to the company
Front Office Executive
Five Palm Jumeirah Dubai - Dubai, United Arab EmiratesFront Office receptionJuly 2017 - Now
Greet guest upon arrrival in the hotel. Process check in and check out with the accordance of hotel standards. Showing the guest around the facilities of the hotel and inform them about it. Handle guest complains and action them to resolve it.
Front Office Teamleader
Mandarin Plaza Hotel - Cebu City, PhilippinesFront Office receptionMarch 2013 - May 2017
Job Description In charge of the personnel that directly assists the guest. Responsible for the organized and systemized process of check in and check out, guest services and satisfaction by providing precise billing services, fast and efficient registration service as well as correcting and solving any concerns that arise which is in line with the hotel standards Duties and Responsibilities • Coordinate the activities of the front office team in order to give speedy and efficient service to the guests • Maintain teamwork among employees through taking part in their welfare and development in order to provide excellent customer service and guest satisfaction • Direct and synchronize all the front office duties and see to it that it is done in a timely and efficient manner • Attend to guest complaints and handle it in a professional manner • Make sure that the standard operating procedures in the front office are adhered • Constant awareness with regards to the market needs and trends of the hotel as well as its competitors • Assist in establishing and monitoring cost and expense control systems and procedure • Updates guest history record • Assists in the preparation of room occupancy forecast, on a daily, weekly, and monthly basis • Assists in training employees • Assists the Front Office Supervisor and takes over some duties necessary.
On the Job Trainee
Marriott Hotel - Cebu City, PhilippinesFront Office receptionOctober 2012 - February 2013
Duties and Responsibilities • With background of OPERA system • Assist guest during check in and check out by helping the front office clerks • Welcome and greet guest upon arrival of the hotel • Help to store luggage of the guest in the concierge • Help prepare keys and hand it out to guest
University of San Jose Recoletos - Hospitality and Tourism ManagementJune 2009 - March 2013
EnglishNative or fluent100%
TagalogNative or fluent100%
- Can handle high pressure
- Good in microsoft
- Good problem-solving
- Great customer service
- Passion for customer care
- Rooms Division