Nina Tepev

Nina Tepev

Product Assistant at Uniline Travel d.o.o
Lives in Zagreb, Croatia

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About me

A young, energetic and resourceful person with strong verbal and written communication skills. Dynamic, enterprising, and responsible woman ready for teamwork and new achievements. Through my high school and student work, I have gained a great deal of experience, especially in communication and relationship with guests.
Through my high school education I was lucky enough to do my obligatory practical work experience in highly categorized hotels in all departments such as F&B, Housekeeping, Room Service, Front Office and Reservation.
As a special interest during my studies and student jobs I would like to point out front office work and communication with direct clients. In 2018, I completed my student practice at Esplanade hotel 5* in Zagreb where I worked in different departments such as marketing, reservations, front office and sales.
In July 2019 I graduated with the highest grade on the topic "Cultural and Creative Industries aimed at Tourism Development of the City of Zagreb" at the Faculty of Tourism and Hospitality Management in Opatija on the course Sustainable Development in Tourism.
Prior my Masters Degree I got my Bachelors Degree in summer 2018, also with the highest grade possible with thesis "European Union Funds for Financing Environmental Protection".
This experiences motivate me to continue searching for work in hospitality and I believe that working in hospitality will bring me new experiences and improve all of my skills.

Experience

3 years and 7 months

  • Product Assistant

    Uniline Travel d.o.o - Zagreb, Croatia

    Tourism
    November 2019 - April 2020 · 6 months

    Assistance in making of product, Service control for groups on field, Correspondence with suppliers and service providers by phone and email, Correspondence with clients and handeling their requests and complaints, Providing advice about visas or passports, Working with Itineraries, Issuing of vouchers, Working in Microsoft Office tools and custome software

  • Front Desk Receptionist

    Camp Selce, Uvala Slana, Obrt za ugostiteljstvo UGOSTITELJSTVO, vl. Danijel Dunatov - Selce, Croatia

    Reception
    May 2019 - October 2019 · 6 months

    Check in/check out, dealing with bookings by phone, e-mail or face-to-face, helping guests with their problems, dealing with reservations, preparing bills and taking payments, answering telephone

  • Restaurant Waiter

    Esplanade Hotel Zagreb - Zagreb, Croatia

    F&B service
    June 2018 - September 2018 · 4 months

    Serving food to guests, preparing and serving drinks, dealing with special requests

  • Practical work experience

    Esplanade Hotel Zagreb - Zagreb, Croatia

    Guest Relations
    March 2018 - June 2018 · 5 months

    Obligatory school work practice. Departments: Sales and Reservations, Marketing, Back Office

  • Bar waiter

    Pansion Klek - Selce, Croatia

    Bar
    June 2017 - August 2017 · 3 months

    Shift manager - organization of shifts, inventory and procurement and receipt of goods with other usual jobs in Coffee Bar

  • Bar waiter

    Le Monde Coffee Bar - Rijeka, Croatia

    Bar
    October 2016 - May 2017 · 8 months

  • Bar waiter

    Pansion Klek - Selce, Croatia

    Bar
    June 2016 - September 2016 · 4 months

  • Restaurant Waiter

    Restaurant Kruh i Vino - Selce, Croatia

    F&B service
    June 2015 - August 2015 · 3 months

  • Restaurant Waiter

    Hotel Marina - Selce, Croatia

    F&B service
    June 2014 - September 2014 · 4 months

  • Receptionist

    Hotel Marina - Selce, Croatia

    Reception
    July 2013 - August 2013 · 2 months

Education

  • Master of Economics

    Faculty of Tourism and Hospitality Management, Opatija Croatia

    September 2018 - July 2019

    Sustainable Development in Tourism

  • Bachelor of Economics

    Faculty of Tourism and Hospitality Management, Opatija Croatia

    September 2014 - July 2018

    Management of Sustainable Development

  • Hotel and Tourism Technician

    Hospitality and Tourism High School - Zagreb, Croatia

    September 2010 - July 2014

Languages

3 languages

  • Croatian

    Native or fluent

  • English

    Full professional

  • German

    Limited working

Personal information

Nationalities

  • Croatian

Work Permits

  • European Union

Date of birth

February 03rd 1996

Driving License

Yes

Skills

7 skills

  • Booking.com reservations
  • Front desk experience
  • Front office reception
  • Good Communication skils
  • Microsoft office skills
  • Team spirit
  • Well organised
Connections
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Following
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Eurostars Thalia 5*
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Prague, Czechia
Exe City Park Hotel Prague
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