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Dynamic, Creative, Passionate, Enthusiastic, Flexible
InterContinental Bora Bora Le Moana Resort - Puna'auia, French PolynesiaFront Office conciergeJuly 2018 - Now · 5 months
1.Increasing hotel profits by selling various activities such as parasailing and helicopter tours. 2.Working closely with external companies in a professional manner to offer fantastic experiences to guests Improve customers satisfaction and loyalty by exceeding their expectations. 3.Going above and beyond by accommodating special requests whenever possible. 4.Collaborating with all the departments for translations and check-in for Chinese guests. 5.Consulting guests about events, restaurants and attractions in Bora Bora.
THE GRAND HI LAI HOTEL - Kaohsiung City, TaiwanF&B serviceNovember 2015 - July 2016 · 9 months
1.Provided outstanding guest service while displaying excellence in personal grooming and presentation. 2.Operated electronic cash register system to account for payment transactions. 3.Executed and delivered orders to guests.
KINGDOM HOTEL - Kaohsiung City, TaiwanFront Office receptionNovember 2013 - February 2015 · 1 year and 4 months
1.Provided guests with a highly courteous and personable welcome and eparture. 2.Communicated information about the possible activities in the region. 3.Coordinated incoming calls to the appropriate department. 4.Demonstrated full knowledge of the services and facilities of the hotel.
Wenzao Ursuline University of Languages - Kaohsiung City, TaiwanSeptember 2014 - Now
Department of Hospitality and Tourism
CHUNG SHAN INDUSTRIAL & COMMERCIAL SCHOOL - Kaohsiung City, TaiwanSeptember 2012 - June 2016
ChineseNative or fluent100%
- good in communication skills
- Good in microsoft
- good organizational skills
- Helping skills
- Opera PMS
- Very creative