Niroj Budhathoki

Niroj Budhathoki

Bell Captain/Concierge at The Ritz-Carlton, Dubai International Financial Centre
Lives in Dubai, United Arab Emirates
over 6 months ago

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Currently, working with Hilton Dubai former The Westin Dubai (1004 rooms ) Al Habtoor City. As a departmental trainer in concierge department position:- Bell Captain (Concierge) for more than 3 years and as safety and security officer more then 5 years I am looking for new challenges in Bell Captain / Concierge.
 Excellent Interpersonal Skills
 Ability to understand guest needs and Expectation to deliver superior customer service with little input from others
 Perform job with attention to details and the ability to organize and handle multiple tasks effectively
 Clear communication; effective verbal and written communication skills in English.

I am carrying Licence from Dubai Police Academy.
2 year Dubai Way Champion.
Certification for Train the Trainer by Hilton Dubai Al Habtoor City.

Experience

  • Bell Captain/Concierge

    The Ritz-Carlton, Dubai International Financial Centre - Dubai, United Arab Emirates

    Front Office concierge
    October 2018 - Now · 5 months

    Currently, working with Ritz Carlton Dubai International Financial Centre. As a concierge department position:- Bell Captain (Concierge) for more than 3 years and as safety and security officer more then 5 years I am looking for new challenges in Bell Captain / Concierge.  Excellent Interpersonal Skills  Ability to understand guest needs and Expectation to deliver superior customer service with little input from others  Perform job with attention to details and the ability to organize and handle multiple tasks effectively  Clear communication; effective verbal and written communication skills in English. I am carrying License from Dubai Police Academy. 2 year Dubai Way Champion. Certification for Train the Trainer by Hilton Dubai Al Habtoor City.

  • Bell Captain /Concierge

    Hilton Former The Westin Dubai Al Habtoor City. - Dubai, United Arab Emirates

    Front Office concierge
    May 2017 - October 2018 · 1 year and 6 months

    currently working with Marriott international The Westin Dubai Al Habtoor city 1004 keys and 142 Suites 862 rooms hotel previously with Intercontinental Hotel Dubai Festival City with 518 rooms looking for new opportunity to grow my skills. and also work with The Leela Ambience Delhi Convention Hotel India as bellman 1 years.  Excellent Interpersonal Skills  Ability to understand guest needs and Expectation to deliver superior customer service with little input from others  Perform job with attention to details and the ability to organize and handle multiple tasks effectively  Clear communication; effective verbal and written communication skills in English.

  • Bell Captain

    Starwood Hotels & Resorts Worldwide, Inc. - Dubai, United Arab Emirates

    Front Office concierge
    October 2016 - May 2017 · 8 months

    Assisting the guest upon their arrival and taking their luggage to their room  Given information with regards to hotel services and product while staying in the hotel such to experience the great restaurants and facilities that hotel have.  Assisting to the guest upon checked in and checked out and asked about their great experience while staying with us and bad experience need to improve and log the information in a daily records guest experience.

  • Loss Prevention Team Leader

    IHG - InterContinental Hotels Group - Dubai, United Arab Emirates

    Security
    May 2013 - October 2016 · 3 years and 6 months

     Department of Protective Systems training from Dubai Police academy, Dubai UAE.  Fire Fitting, First Aid, Access Control, Left unlocked, Self-defense training from Emrill LLC, UAE.  Emergency Evacuation training by InterContinental Hotels Group, Dubai, UAE.

  • Safety & Security Officer

    Emrill Services LLC - Dubai, United Arab Emirates

    Security
    June 2011 - May 2013 · 1 year and 12 months

     Fast learner, capable of doing a difficult and demanding job.  Integrity, manage and deal with problems effectively.  Good in writing and communication skill  Honest, hardworking & dedicated to work.  Ability to work under pressure.  A motivated and an inspiring leader  Strong focus on delivery of high quality service.  Special knowledge and ability to deal with any kind of issue which related to our guest and visitor.

  • Bellman

    The Leela Ambience Delhi Convention Hotel - New Delhi, India

    Front Office concierge
    January 2010 - February 2012 · 2 years and 2 months

    Assisting the guest upon their arrival and taking their luggage to their room  Given information with regards to hotel services and product while staying in the hotel such to experience the great restaurants and facilities that hotel have.  Assisting to the guest upon checked in and checked out and asked about their great experience while staying with us and bad experience need to improve and log the information in a daily records guest experience.

Education

  • HSLC

    Tondonsana Boys school manipur India - Imphal, India

    February 1995 - February 2003

Languages

  • Hindi
    Native or fluent
    100%
  • English
    Native or fluent
    100%

Skills

  • A good Team player
  • excellent interpersonal skills
  • Fast learner,capable of doing a difficult demandin
  • Good customer service
  • Honest, hardworking & dedicated to work.

Other

Connections
Susmita Deb
Student from Gurunanak Institute of Hotel Management
Mihai Lițoiu
Sales Executive at Radisson Blu Hotel, Bucharest
Calvin Susanto
F&B Service Intern at Golf-Hôtel René Capt
View 55 connections
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