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I am a 3rd year hospitality management student, i am so keen about learning and getting exposed to the hospitality and tourism industry around the globe and getting as much experience as i could before i graduate.
Front Office Intern
Avani Gaborone Resort and Ca - Gaborone, BotswanaF&B otherMarch 2016 - May 2016 · 4 months
I cleaned rooms, lounges, lobbies, bathrooms and hallways, vacuumed and washed carpets and rugs, emptied waste paper baskets and ash trays and also replenished bathroom and mini bar supplies. Picked up and delivered of in house guest laundry, collected laundry and dry cleaning bags from guest rooms and ensured that guest name, room number and laundry pieces are listed, fed washed lines and napkins into ironer , folder or calendar machine. And also sorted employee uniforms for appropriate action like washing, dry cleaning, pressing Prepared alcohol or non-alcohol beverages for bar and restaurant patrons,interacted with customers, took orders and served snacks and drinks, assessed customers’ needs and preferences and make recommendations, mixed ingredients to prepare cocktails and presented bar menu. Greeted and escorted customers to their tables, presented menu and provided detailed information when asked (e.g. about portions, ingredients or potential food allergies), prepared tables by setting up linens, silverware and glasses, offered menu recommendations upon request, tookaccurate food and drinks orders and also delivered checks and collect bill payments.
Botho University - Gaborone, BotswanaJuly 2015 - Now