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Director Of Operations - Residences
IFA Hotels & Resorts - Dubai, United Arab EmiratesAdministration & GeneralSeptember 2017 - Now · 1 year and 5 months
Participate in the preparation of the annual operating budget and financial plans. Monitor budget and control labor costs and expenses with a focus on rate strategy, building initiatives and inventory management. •Prepare and submit statistical, performance, and forecast analyses and reports as required by EHG corporate and Property owners. •Use company systems and processes to maximize revenue. Develop plans to increase occupancy and ADR through walk-ins and up selling at the front desk. •Direct day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance. •Educate and train team members in compliance with brand standards, service behaviours, and governmental regulations. Ensure staff has the tools, training, and equipment to carry out job duties. •Ensure team members provide guests with prompt service, professional attention and personal recognition. •Conduct routine inspections of the all the front of the house and heart of the house areas with department heads and take immediate actions to correct any deficiencies. •Ensure that guest satisfaction data is analysed and that plans are developed and implemented to achieve established goals. •Develop awareness and reputation of the hotel and brand in the local community and promote team member involvement in community outreach efforts •Monitor and respond to comments on Social Media i.e. Facebook, TripAdvisor etc.