Josephine Njeri Munderu

Josephine Njeri Munderu

Company Secretary at Rise and Grow Investment Club
Lives in Kenya

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About me

What makes me great is the fact that I am a highly self-motivated and dedicated individual. I love what I do and I put extra effort to achieve my goals and objectives. I have an eye for detail that makes me an excellent planner and organizer.

My leadership skills, strong communication and team-player skills are an added advantage.

I strive to be the best in all my life aspects.
Ability to interact and work with people from different backgrounds and cultures also make me a great person.

Experience

4 years and 5 months

  • Company Secretary

    Rise and Grow Investment Club - Nairobi, Kenya

    Secretary / Executive Assistant
    January 2016 - June 2019 · 3 years and 6 months

    Key responsibilities • Plan for Annual General Meetings and Meetings. • Plan and facilitate the Board Meetings. • Update and keep cash records. • Update the club members on their accounts. • Keep regular communication with the members. • Work closely with the chairman and the treasurer. Key achievements • Managed to execute successfully annual general meetings, board meetings and special meetings for the club. • Improved the communication system by creating social media groups for the Board members and the club members. • Supported the club’s investment strategies and followed up the implementations. • Presented new ideas to the Board members and were implemented. • Resolved and reconciled members accounts differences.

  • Wedding Planner/ Wedding Coordinator

    Phyne Weddings - Nairobi, Kenya

    Event
    October 2015 - January 2018 · 2 years and 4 months

    • Conduct an initial consultation with the bride and groom • Clarify expectations and establish a budget • Present a proposal • Identify vendors who will play a role in the wedding, including but not limited to, a florist, photographer, chair/table.tent suppliers, caterers, a band or DJ and a bartender • Create a planning schedule for the bride and groom • Visit and tour the reception venue • Coordinate transportation for guests • Create a computerized contact sheet of every single person who will play a role in the wedding day • Create a timeline for the wedding day and send vendors a copy of the final timeline • Make sure vendors have directions to the pre-ceremony, ceremony and reception location • Work with wedding officiator on the rehearsal day • Monitor activities on the wedding day to ensure that they proceed according to the timeline • Serve as a resource for the bride and groom • Expect the unexpected and be prepared to deal with it • Review invoices from the event

  • Call Centre Agent

    Star Times Media - Nairobi, Kenya

    Telephone Operator
    November 2015 - January 2016 · 3 months

    Responsibilities • Answer inbound calls as well as assist customers who have specific inquiries • Make outbound calls for marketing surveys • Build customer’s interest in the services and products offered by the company • Provide personalized customer service of the highest level • Update the existing databases with changes and the status of each customer/prospective customer • Follow up the calls of the client • Inform clients by explaining procedures, answering questions and providing information • Update job knowledge by studying new product descriptions, participating in coaching sessions trained by the Quality team Achievements • Attained success in meeting sales goals by up-selling products and services to existing customers and new customers over the phone • Managed to probe, troubleshoot and record data on IBOSS system for every call received • Developed multitasking skills • Acquired excellent verbal communication skills • Acquired flexibility skills • Able to adapt to a fas

  • Customer Service Specialist/ Reservation

    Gamewatchers Safaris - Nairobi, Kenya

    Customer Service
    July 2015 - October 2015 · 4 months

    Professionally handling incoming calls from the customers and log information on calls received and ensuring detailed and accurate records maintained at all times. Handling phone enquiries and assigning to respective consultant as per Rota of allocation and recording this on the phone book inquiries book. Calling hotels and properties to reconfirm clients booking as per their GWSA vouchers and reconfirming with the respective properties on booking details, recording the reconfirmations in the bookings call log book. Contacting clients on holiday at the coast hotels to check on their stay, to identify any issues and bring to the attention of Customer Service Manager and ensuring an up to date record of the clients report is input in the call log book. Updating vehicle safari chart as per confirmed safari allocation of vehicles and liaising with the Customer Service Transport Coordinator. Providing an up to date weekly service list with all the top files attached there in and circulate to the Customer Serv

  • Student

    Wedding Members Business Academy - Nairobi, Kenya

    Event
    March 2015 - July 2015 · 6 months

Education

Languages

2 languages

  • English

    Native or fluent

  • French

    Notions

Personal information

Nationalities

  • Kenyan

Skills

12 skills

  • Customer sevice
  • Data analysis
  • Events coordination
  • Events Management
  • Events Organisation
  • Events Planning
  • Leadership
  • Management
  • Project management
  • Public Speaking
  • Research
  • Reservation

Additional Information

1 information shared

  • Other skills

    Other skills

Connections
Stacey Eve Owuora
Operations Intern at Executive Residency by Best Western
Joseph Kerundu Mokaya
Front Office Supervisor chez Best Western plus Westlands nairobi
Linet Makandi
Hostess at cliq entertainment
View 5 connections
Following
Sarova Hotels
Sarova Hotels
Nairobi, Kenya
Barcelo Hotel Group Claridge's
Claridge's
London, United Kingdom
Other members
View more
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