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, Customer Service Assistant for Google, UK
Google - London, United KingdomCommunicationJune 2016 - September 2016
Manage large amounts of inbound and outbound calls. Identify customer's needs, research every issue and provider solution and/or alternatives. Build sustainable relationships and engage customers by talking the extra mile.
The Cumberland Hotel - Bournemouth, United KingdomF&B serviceMay 2016 - June 2016
Take and serve food/drinks orders and up-sell any additional products, arrange table settings and maintain tables clean and tidy.
Professional internship, Account manager for professional customers
crédit coopérative - Bordeaux, FranceFinance/AccountingSeptember 2015 - April 2016
Optimized and analyzed the customer’s portfolio. Followed-up the invoicing, the payments and the customer’s complaints
Events hostess for many agency
Profil, France prestige, Blueyes etc - Paris, FranceEventsJanuary 2011 - October 2014
Answered guest questions. Greeted guest upon arrival and directed them to their seating areas. Exhibited a professional and courteous appearance and demeanor at all times.
university of MarseilleSeptember 2016 - September 2017
FrenchNative or fluent100%
- Excellent MS Office
- MS Application
- MS Windows
- Strong Excel