Noemi Cazzola

Noemi Cazzola

Global BT & MICE Associate Specialist – UK & IE Accounts at Meliá Hotels International
Lives in London, United Kingdom
over 6 months ago

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A versatile and ambitious multilingual individual with a high level of experience in relation to Hospitality, Sales, and as a Shift Leader, notably able to assess business challenges and provide effective solutions whilst delivering positive commercial results.
Additionally, possessing extensive experience of meeting targets and deadlines in challenging conditions, whilst also being able to organise and communicate effectively at all levels.
Through hard work and determination also gained skills in negotiation, problem solving, liaising and building relationships with key stakeholders on a macro and micro level, and delivering a great customer service experience, whilst always taking pride in personal growth and development seeking to progress and be an asset to any employer or project.

Experience

  • Global BT & MICE Associate Specialist – UK & IE Accounts

    Meliá Hotels International - London, United Kingdom

    Sales & Marketing
    May 2017 - Now · 1 year and 7 months

    Having started as a Global Account Coordinator, I was previously in charge of ensuring the adequate handling and conversion of all enquiries generated by the Key and Strategic Global Accounts from UK, Ireland and Scandinavia, for events and city-wide congresses, ranging from 1 thousand to 2 million Euros, in the nearly 400 properties Melia Hotels International manages over the world. After six months, I was entrusted with higher responsibilities and eventually promoted to Global BT & MICE Associate Specialist. In this position, I am in charge of implementing new processes to achieve a more productive and effective working method and consequently increase our team’s conversion. This includes the review of the entire enquiry handling process and the communication with the UK teams, the hotel-based Sales Offices and the other Global Sales Offices in the world. It also entitles the adaptation of these processes to the different needs and changes arriving from HQ and the development and training of the coordination team to adapt accordingly. In my new role, I also assist the Global Account Managers from BT and MICE segments with their accounts and attend different appointments and events to build the relationships in representation of the Global Sales Office. This has led to a more personalised relationship and has helped increase the Melia knowledge among our Managed Accounts.

  • Sales and Commercial Consultant

    BELLAVITA EXPO - QUIRIS MEDIA LTD - London, United Kingdom

    Sales & Marketing
    January 2017 - May 2017 · 5 months

    Promoted products and services to customers and negotiated contracts with the aim of maximizing profits Sold exposition spaces within events that provide platforms for businesses to promote and export products Advised clients regarding the best practices to export their products worldwide/maximize revenue income Provided solutions for business needs and implemented through effective strategy management Identified key stakeholders and influencers within a business so sales could be executed accordingly Demonstrated excellent time management and organisational skills which would benefit future positions Successfully exceeded revenue targets on a monthly basis demonstrating an ability to increase revenue streams and generate business growth

  • Reception Shift Leader / Front/Back Office Agent

    HOTEL VALPOLICELLA INTERNATIONAL - Veneto, Italy

    Front Office reception
    January 2014 - December 2016 · 2 years and 12 months

    Welcomed guests ensuring a positive and high level of customer service at all times Managed outstanding invoices and reservations with regards to entering and then monitoring Coordinated various departments such as administration, housekeeping, and maintenance Provided leadership and inspiration to the team as a Shift Leader ensuring motivation and engagement Managed and led projects ensuring successful normal and extraordinary situation management

  • Reception Shift Leader / Front/Back Office Agent

    CRISTAL PALACE HOTEL (EFFEHOTELS) - Madonna di Campiglio, Italy

    Front Office reception
    May 2013 - October 2013 · 6 months

    Summer Season Ensured guests received a warm welcome upon arrival to the hotel Gained skills in managing tasks in a busy hotel environment ensuring deadlines were met Identified resources needed on a daily basis and deployed them in an effective manner

  • Reception / Front/Back Office Trainee

    PORTO PINO HOTEL - Porto Pino, Italy

    Front Office reception
    May 2012 - September 2012 · 5 months

    Summer season - internship

  • Reception / Front/Back Office Trainee

    Schio Hotel - Schio, Italy

    Front Office reception
    May 2011 - September 2011 · 5 months

    Summer season - internship

  • Reception / Front/Back Office Trainee

    Antony Palace Hotel - Venice, Italy

    Front Office reception
    May 2010 - September 2010 · 5 months

    Summer season - internship

Education

  • MASTER IN TOURISM ECONOMICS

    UNIVERSITÀ DEGLI STUDI DI ROMA TOR VERGATA - Rome, Italy

    January 2016 - January 2017

    110/110 Master in Tourism Economics, SESEF www.sesef.net/master.aspx?ID=18 General and specialized courses in Tourism Economics and management: Economics Theory and Policy, Tourism Economics and Policy, Land Marketing and Planning, Tourism Business administration (Human Resources, Marketing), Tourist Legislation and MICE.

  • BACHELOR DEGREE IN COMMUNICATION

    UNIVERSITÀ DEGLI STUDI DI VERONa - Veneto, Italy

    September 2014 - December 2017

    110 cum laude Thesis: Narcos-truction of the reality: the media case of the TV show Narcos In collaboration with Juan Pablo Escobar. Main courses: psychology and work organization, corporate communication, tourism marketing, sociology, languages.

  • HIGH CLASS DEGREE, TECHNICAL INSTITUTE OF TOURISM

    Ipssar "Pellegrino Artusi" Recoaro Terme (VI) - Recoaro Terme, Italy

    September 2008 - May 2013

    110/110

Languages

  • Romanian
    Native or fluent
    100%
  • Italian
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Spanish
    Full professional
    80%

Other

  • Professional Objectives Statement

    Over the coming years I wish to build upon my successful employment and academic experience in relation to Hospitality. I also believe that I have developed a unique skill set gained from employment in a number of diverse positions which could be transferred to any sector which would in turn be a major asset to any future employer or project.

  • Key Skills

    Able to meet given targets and deadlines on a consistent basis in challenging conditions
    A thorough understanding of delivering customer services to a high standard at all times
    Identify and manage risks/issues that arise during the execution of projects with measurable success
    Excellent communication skills in combination with an ability to adapt to challenges and change
    Ability to progress and develop in any business due to a positive attitude and work ethic
    Results orientated with a proven track record of meeting and exceeding KPI’s

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