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About me
Born in a Family Food Business, working in the Hospitality world to give the best service ever to every single guest met on the way.
Let yours and your guest happiness be your first goal of the day.
Experience
8 years and 11 months
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Front Office Agent
The Phoenicia Malta - Valletta, Malta
Guest RelationsAugust 2022 - Now · 1 year and 8 monthsFront Office Agent for a 5* historical hotel “The Phoenicia” located in the capital of Malta, Valletta. The Hotel is proudly member of the Leading Hotels of the World.
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Villa Host - Guest Relations Specialist
Constance Ephelia Resort - Victoria, Seychelles
Guest RelationsSeptember 2021 - July 2022 · 11 monthsVilla Host - Guest Relations Specialist (Italian Speaker) for Constance Ephelia Resort, a 5* property in Mahé, the biggest island of Seychelles, Africa.
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AuPair
Aupair World - Munich, Germany
EducationJanuary 2021 - June 2021 · 6 months -
Customer Service Agent
Agoda International Hungary - Budapest, Hungary
Customer ServiceMarch 2019 - August 2020 · 1 year and 7 months -
Hostess/Waitress Fine Dining Restaurant
Patina Restaurant Group - Orlando, FL, United States
F&B serviceNovember 2017 - January 2019 · 1 year and 3 months -
Event Hostess
FEMA - Milan, Italy
Host/HostessSeptember 2016 - October 2017 · 1 year and 2 months -
Hostess Hospitality
Manpower Group Solution - Milan, Italy
Host/HostessSeptember 2015 - October 2017 · 2 years and 2 months -
Education
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Languages Communication and media
Università Cattolica del Sacro Cuore - Milan, Italy
September 2013 - April 2017Languages (English and Russian) with literature, media studies, web and social media, music media and communication theories.
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Musical Performing Arts
MTS Musical The School - Milan, Italy
October 2011 - June 2013
Languages
6 languages
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Italian
Native or fluent
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English
Full professional
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French
Limited working
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Spanish
Limited working
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Russian
Notions
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German
Notions
Personal information
Nationalities
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Italian
Skills
10 skills
- Ability to work in groups
- call handling
- Emails
- Excellent customer care
- High energy
- Leader
- Multi languages
- Quick thinker
- Smile
- Very good team player
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