Noemie Lafite

Noemie Lafite

Guest Relations Manager at Relais & Châteaux
Lives in Pape'ete, French Polynesia
over 6 months ago

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A hard worker with various experiences in the luxury industry in constant search for excellence.
Highly flexible and adaptable to different situations. Strong cultural awareness and highly effective multicultural communication and management skills.

Experience

  • Guest Relations Manager

    Relais & Châteaux - French Polynesia

    Rooms division
    March 2018 - Now · 10 months

  • Assistant Guest Relations Manager

    Relais & Chateaux - Pape'ete, French Polynesia

    Guest Relations
    August 2016 - March 2018 · 1 year and 8 months

    Le Taha’a Island Resort and Spa, French Polynesia (Relais & Châteaux, 5* hotel, 57 rooms) The World's Best Places to Stay by Conde Nast Traveler 2012 - Manage guest relations team to ensure all standards and operating procedures are adhered to - Coordinate and manage communication between guests and staff - Oversee departmental meetings - Maintain all external relationships with 3rd party vendors - Manage guest’s complaints, acting as guest care manager in the absence of GRM - Implementation of new communication media (activities brochure) - Analyzing customer feedback and providing strategic direction to improve rating - Establish friendly relationships with regular hotel clients

  • GUEST CARE

    Oetker Collection - Courchevel 1850, Saint-Bon-Tarentaise, France

    Front Office reception
    November 2015 - April 2016 · 6 months

    L’Apogée Courchevel, France (Oetker Collection, 5* hotel, 54 rooms) LQA score 97%, L’Apogée is the 1st ranked out on TripAdvisor - Check-in with rooming - Responding to guests needs and anticipating their unstated ones - Managing the billing check, cashier and daily closing - Applying LQA standards, night audit, training new employees - Actively listen to and resolve complaints - Promote all hotel amenities, conveniences and programs offered

  • CONCIERGE

    Oetker Collection - Saint-Barthélemy, France

    Front Office concierge
    August 2014 - August 2015 · 1 year and 1 month

    Saint-Barthélémy Eden Rock (Oetker Collection, 5* hotel, 34 rooms) LQA score 94%, Best resort in the world for 2016 by Conde Nast Traveler - Handling face to face enquiries from guests - Performing office duties on a temporary basis - Dealing with difficult guests and ensuring 5* service - Managing the stop sales and yield management

  • MANAGEMENT TRAINEE

    One&Only; Le Saint Géran - Tamarin, Mauritius

    Public Relations
    March 2013 - October 2013 · 9 months

    One&Only Le Saint Géran, Mauritius (Kezner Group, 5* hotel, 162 suites) - PR Plan & Budget, corporate social responsibility, media relations - Doing Sites Inspection, market development & prospecting assistance - Field media inquiries - Doing sites inspection

  • MANAGEMENT TRAINING

    FOUR SEASONS - Punta Mita, Mexico

    Sales & Marketing
    September 2011 - April 2012 · 8 months

    Four Seasons Resort Punta Mita, Mexico (5* hotel, 173 suites) - Training in providing administrative support to the S&M department including PR - Learn core standards of S&M department - Participate in site inspections and fam trips - Assist conference service manager in handling groups

Education

  • MBA

    Ecole Supérieure Internationale de Savignac - Savignac-les-Églises, France

    September 2011 - June 2014

    Master Business Administration in Hospitality management

Languages

  • English
    Native or fluent
    100%
  • Spanish
    Native or fluent
    100%
  • French
    Native or fluent
    100%

Skills

  • CLIENT MANAGEMENT
  • COMPUTING SKILLS
  • Concierge
  • GOOD COMMUNICATION SKIL
  • Handling VVIP & VIP GUEST
  • Management
  • Problem solving
  • Public Relations
  • Sales
  • Sales and Marketing
  • Team Management
Connections
Calvin Susanto
F&B Service Intern at Golf-Hôtel René Capt
Matthieu Gainche
Guest Service Agent at Holiday Inn Melbourne on Flinders
Krisantus Sutrisno
Intern at Four Seasons Hotel
View 6 connections
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