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A hard worker with various experiences in the luxury industry in constant search for excellence.
Highly flexible and adaptable to different situations. Strong cultural awareness and highly effective multicultural communication and management skills.
Guest Relations Manager
Relais & Châteaux - French PolynesiaRooms divisionMarch 2018 - Now · 10 months
Assistant Guest Relations Manager
Relais & Chateaux - Pape'ete, French PolynesiaGuest RelationsAugust 2016 - March 2018 · 1 year and 8 months
Le Taha’a Island Resort and Spa, French Polynesia (Relais & Châteaux, 5* hotel, 57 rooms) The World's Best Places to Stay by Conde Nast Traveler 2012 - Manage guest relations team to ensure all standards and operating procedures are adhered to - Coordinate and manage communication between guests and staff - Oversee departmental meetings - Maintain all external relationships with 3rd party vendors - Manage guest’s complaints, acting as guest care manager in the absence of GRM - Implementation of new communication media (activities brochure) - Analyzing customer feedback and providing strategic direction to improve rating - Establish friendly relationships with regular hotel clients
Oetker Collection - Courchevel 1850, Saint-Bon-Tarentaise, FranceFront Office receptionNovember 2015 - April 2016 · 6 months
L’Apogée Courchevel, France (Oetker Collection, 5* hotel, 54 rooms) LQA score 97%, L’Apogée is the 1st ranked out on TripAdvisor - Check-in with rooming - Responding to guests needs and anticipating their unstated ones - Managing the billing check, cashier and daily closing - Applying LQA standards, night audit, training new employees - Actively listen to and resolve complaints - Promote all hotel amenities, conveniences and programs offered
Oetker Collection - Saint-Barthélemy, FranceFront Office conciergeAugust 2014 - August 2015 · 1 year and 1 month
Saint-Barthélémy Eden Rock (Oetker Collection, 5* hotel, 34 rooms) LQA score 94%, Best resort in the world for 2016 by Conde Nast Traveler - Handling face to face enquiries from guests - Performing office duties on a temporary basis - Dealing with difficult guests and ensuring 5* service - Managing the stop sales and yield management
One&Only; Le Saint Géran - Tamarin, MauritiusPublic RelationsMarch 2013 - October 2013 · 9 months
One&Only Le Saint Géran, Mauritius (Kezner Group, 5* hotel, 162 suites) - PR Plan & Budget, corporate social responsibility, media relations - Doing Sites Inspection, market development & prospecting assistance - Field media inquiries - Doing sites inspection
FOUR SEASONS - Punta Mita, MexicoSales & MarketingSeptember 2011 - April 2012 · 8 months
Four Seasons Resort Punta Mita, Mexico (5* hotel, 173 suites) - Training in providing administrative support to the S&M department including PR - Learn core standards of S&M department - Participate in site inspections and fam trips - Assist conference service manager in handling groups
Ecole Supérieure Internationale de Savignac - Savignac-les-Églises, FranceSeptember 2011 - June 2014
Master Business Administration in Hospitality management
EnglishNative or fluent100%
SpanishNative or fluent100%
FrenchNative or fluent100%
- CLIENT MANAGEMENT
- COMPUTING SKILLS
- GOOD COMMUNICATION SKIL
- Handling VVIP & VIP GUEST
- Problem solving
- Public Relations
- Sales and Marketing
- Team Management