Nolwenn De Kerros

Nolwenn De Kerros

Quality and Reception Manager at El Hostal
Lives in The Hague, Netherlands
over 6 months ago

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Graduated from Hotelschool The Hague ( ), I am interested in positions in Human Resources, L&D, Housekeeping and Maître d’Hôtel
Key terms: Motivation, enthusiasm, dynamism, team spirit, honesty, perseverance and ethics.


  • Research Assistant

    Hotelschool The Hague - The Hague, Netherlands

    Human Resources
    September 2017 - April 2018 · 8 months

    Thesis: Impact of Technology on the HRM in the Quick Service Industry Research using the cross case study strategy

  • Quality and Reception Manager

    El Hostal - Antigua Guatemala, Guatemala

    Management Trainee
    March 2017 - July 2017 · 6 months

    Hostel awarded best hostel in Guatemala Implemented HRM practices Trained three receptionists by developing training program Realised performance management system - employee performance Boosted hostel's occupancy by developing a room rate strategy Enhanced the quality of the FO services by standardising the processes

  • Team Leader

    Manic Organic - The Hague, Netherlands

    F&B other
    June 2016 - July 2018 · 2 years and 2 months

    Lead an international team of 12 Promote the autonomy of team members by cultivating their knowledge and experience Enhanced customer service Responsible for business operations including

  • all round F&B Trainee

    W Barcelona - Barcelona, Spain

    F&B service
    September 2014 - January 2015 · 5 months

    Waitress in all the F&B outlets. Spanish spoken with colleagues, supervisors and managers. Applied hotel standards in exceeding guest expectations

  • Head Waitress (part time)

    Embassies - The Hague, Netherlands

    F&B service
    May 2013 - July 2015 · 2 years and 3 months

    Hostess/ Waitress for exclusive events (team work) Hosted diplomatic events by providing personal service and event management Supervised new colleagues to ensure consistent high quality service

  • F&B, FO & HK internship

    Sheraton Skyline Hotel London Heathrow - Hayes, United Kingdom

    F&B other
    September 2012 - December 2012 · 4 months

    Server in banqueting, both restaurants, room service, bartender in the sports bar Housekeeping supervisor responsible guest rooms through careful planning, encouraging diverse colleagues and following the hotel’s SOPs Front office receptionist and call centre assistant offering outstanding guest service to international clients through a wide range of correspondence channels


  • Bachelor of Business Administration in Hotel Management

    Hotelschool The Hague [ HSD ] - The Hague, Netherlands

    February 2013 - April 2018

    Top 5 Hotelschool worldwide.


  • French
    Native or fluent
  • Spanish
    Full professional
  • English
    Full professional


  • Good relation
  • Good team leader
  • Highly committed
  • High quality standard
  • Staff-training
  • Well organised


  • Thesis on HRM in the International Quick Service Industry

    The impact of technology on the Human Resources in the Quick Service industry

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