Noman Shabbir

Noman Shabbir

Customer Service Agent at Stay U-nique
Lives in Barcelona, Spain

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About me

Student at the University of Girona. Currently, I am working for a Degree in Tourism at Euroaula, where I am loving getting to know and discover different tourism areas day by day. One of the areas that I am enthusiastic about is Hotel Management.

I am a hard worker with a spirit of learning and one of my passions is making contact and offering my best service to the amazing travelers who fancy discovering places. Thanks to my previous experiences and daily curricular activities in University, I own strong interpersonal skills and even better organization abilities. This, alongside my love for languages, are some of my strengths.


Soy estudiante de la Universidad de Girona y actualmente realizo el Grado en Turismo en la Escuela Universitaria de Turismo Euroaula, donde estudio diferentes áreas del sector turístico. Una de las áreas que más me entusiasma dentro del Turismo es la Dirección Hotelera.

Persona con motivación y capacidad de aprendizaje, me apasiona el contacto directo y la atención a los clientes. Buen nivel de relaciones interpersonales y además de ello, otras de mis competencias son la organización y la planificación, que junto los idiomas son algunas de mis fortalezas.

Experience

1 year and 2 months

  • Customer Service Agent

    Stay U-nique - Barcelona, Spain

    Customer Service
    November 2019 - Now · 2 months

  • Customer Service Trainee

    Stay U-nique - Barcelona, Spain

    Customer Service
    July 2019 - November 2019 · 5 months

    Being at Spain's Leading Serviced Apartment Brand, I mainly developed my #PassionForCaring for the guests in the Customer Service department. Therefore, apart from doing tasks as check-in, check-out, keeping in touch with guests vía phone calls, emails, etc., and keeping internal communication with cleaning, maintenance, and concierge department, I also learned how to make guests feel special and welcomed. Estando en una empresa líder de servicio de España, desarrollé mi #PasiónPorServicio por los huéspedes en el departamento de Servicio al Cliente. Además de llevar a cabo tareas como check-in, check-out, comunicación con el huésped y comunicación interna con los departamentos, también aprendí a personalizar check-in y hacerle sentir especial a cada huésped de la mejor manera posible.

  • Front Office Trainee

    Hotel Acta - Barcelona, Spain

    Front Office reception
    February 2019 - April 2019 · 3 months

    Trained among one of the best Acta Hotels professionals on main reception department tasks such as check-in, check-out, and guest service, as well as answering phone calls and responding emails, among others. In addition, I also carried out the reservation department tasks. Estando entre los mejores profesionales de la cadena Acta Hotels, aprendí las principales tareas del departamento de recepción así como check-in, check-out, atención al huésped, y responder llamadas externas y mails, entre otros. Además, también llevé a cabo gestión de reservas.

  • Checkout Assistant

    SuperCor - Barcelona, Spain

    Customer Service
    September 2018 - January 2019 · 5 months

Education

Currently studying

Languages

7 languages

  • Urdu

    Native or fluent

  • Spanish

    Full professional

  • English

    Full professional

  • Catalan

    Professional working

  • Panjabi

    Limited working

  • French

    Limited working

  • Norwegian

    Notions

Personal information

Nationalities

  • Pakistani

Skills

5 skills

  • Foreign languages
  • Good communication
  • Good management
  • Great teamwork skills
  • Guest Service
Connections
Andrés Fervenza Efferrando
Agente de Reservas (Practicas) at Catalonia Hotels & Resorts
Andrea Cruz
Antiguo Alumno de EUROAULA Tourism School Barcelona
ROSEMARY JOHNSON
INTERN at GHANA AIRPORT COMPANY LIMITED
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