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I am an enthusiastic, self motivated and goal oriented individual, seeking a customer service position in an organization where I can put to use my good communication skills (English, French & German) to help the organization achieve its objectives
TDIC Food and Beverage (Boa Steakhouse Abu Dhabi) - Abu Dhabi, United Arab EmiratesF&B serviceApril 2018 - Now · 9 months
Welcoming incoming guests Getting their contacts details, type it in our software system ( Rev out) Recieving phone calls at the hostess desk and making reservations as per the guests requirements using the Rev out sytem Walking the guests to their tables and presenting the menus Taking guests orders and making recommendations if required Punching the orders in the micros system Changing cutleries where necessary Serving the guests, clearance and cleaning tables Taking payments from guest either through cash or using the credit card machine Participating in cashiering activities Such as closing the cheques in both the micros systems and credit card machine, separating the cheques in master, VISA, AMEX and Cash and making sure everything tally Attending all relevant training as and when required
Blue pearl Hotel Bamenda - Cameroon - Abu Dhabi, United Arab EmiratesGuest RelationsSeptember 2013 - September 2015 · 2 years and 1 month
ensuring that reservations are dealt with in an efficient and pleasant manner Having a sufficient knowledge of all hotel facilities, services and special promotions offered and to passing this information on to the guest whenever the possibility arises in order to maximise sales. provide a hospitable services to the guests based on the standards laid down in the Training Manual. communicating with reception at all times and assist where necessary checking all correspondence in connection with reservations and deal with accordingly. Being aware of all types of bedrooms, all their facilities and locations. Being able to offer an alternative (i.e. date, type of room) if we cannot provide what our caller requires. advising housekeeping of any special requirements requested especially for late bookings
University of Buea - Cameroon - Buea, CameroonOctober 2012 - July 2015
Bachelor's of science degree
- Easy Going and Flexible
- Good communication and interpersonal skills
- Good computer skills
- Work under Pressure