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About me
I am a qualified & experienced Hotel manager, F&B Director, Operation Mgr, Sales Director and and translator .I care about others, I like to help others, so the job can be done satisfactory . I like to be in operations, hand on the job, to lead the team.I am responsible, punctual, disciplined, analytical with good sense of humour and problem issues solving capacities. I train my staff , and explain procedures and companies targets. I like customer / client / guest service, to provide them with an outstanding experience. I take ownership in difficult situations, and with calm and particular attention , I resolve stress and difficult customer/ clients/ and guest issues.I have a second leg of professional support, which is my sales career. For me , customer & client feedback is very important, to generate new business for the company. Off duty, I like to do things on my own, reading, studying, and with friends or family arround , I like to go swimming, hiking, dancing, and skiing.
Experience
27 years and 1 month
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Restaurant Mgr.
Hotel Mondschein - Stuben, Austria
F&B ManagementDecember 2019 - Now · 4 years and 4 monthsIn charge of the a la carte restaurant, selling wine, Magnums /Jeroboams, organizing & training staff
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Restaurant Mgr/ Headwaiter
Strandcamping Anderwald - Finkenstein am Faaker See, Austria
F&B serviceMay 2019 - September 2019 · 5 monthsThe a la carte restaurant Anderwald, on the Faaker Lake, was 2 - 3 Times füll every night, Great organisation, and I enjoyed my job with them a lot. I was very effective with my Commis and Chef de rangs.We had a súper summer season, the owners were happy, and want me to come back to them next summer in 2020.
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Oberkellner mit Inkasso
Restaurant Anderwald, Faak am See - Österreich
F&B serviceMay 2019 - September 2019 · 5 monthsGlücklich und zufriedene Gäste und Geschäftsführung. Unser Team hat ein sehr gutes Internet Feedback erreicht, und wurde sehr gelobt von den Gästen.
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Zahlkellner
Hotel Alte Post, Sankt Anton Arlberg - Österreich
OtherDecember 2018 - April 2019 · 5 monthsSehr gute Zusatzverkäufe, Upselling, Wein, Spirituosen, Salate, Deserts etc.
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Chef de rang / Restaurantleiter
Hotel Alte Post , Sankt Anton - Saint Anton am Arlberg, Austria
F&B serviceDecember 2018 - April 2019 · 5 monthsIn Charge of a120 seats a La carte Restaurant
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Call Center Manager
CSS Call Center, Barranquilla - Kolumbien - Barranquilla, Colombia
EventMarch 2013 - October 2018 · 5 years and 9 monthsIm Jahr 2013 haben wir mit 10 Angestellten angefangen und 2018 waren es über 140 vom Agenten im outbound sales Bereich , Beförderung als Supervisor und auch zum Call Center Manager.
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Automobilverkäufer
PSA Peugeot, Wien - Austria
OtherJune 2005 - April 2006 · 11 months -
Automobilverkäufer
Kendall Toyota / Lexus of Kendall, Miami - USA
OtherJanuary 2000 - February 2005 · 5 years and 2 monthsMonatlichen Verkaufszahlen immer erreicht. Top 10 von mehr als 70 Verkäufer am Standort. Bestes Monat: 54 Autos verkauft
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Diningroom Steward & Barman
Cunard Ltd. - Southampton, United Kingdom
StewardApril 1990 - November 1990 · 8 months5***** cruise liner
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F&B Director
Hotel Bogota Plaza - Bogotá, Colombia
F&B ManagementApril 1986 - October 1989 · 3 years and 7 monthsIn charge for the F&B Operation , 5*****Hotel, with multiple outlets for my department
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Diningoom Steward, Barman, Deck Steward
Hadag Cruise Line on Board MS Astor - Hamburg, Germany
StewardSeptember 1983 - February 1984 · 6 months -
Diningroom Steward
NAC OSLO - Oslo, Norway
StewardMay 1983 - August 1983 · 4 months -
Commis de Bar, Demi Chef de Bar
Hotel Intercontinental Vienna - Vienna, Austria
BarApril 1982 - April 1983 · 1 year and 1 monthBarkeeper duties , learning all aspects of the bar job
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Chef & waiter aprentership
Le petit restaurant "chez Robert " - Vienna, Austria
F&B serviceAugust 1977 - July 1981 · 4 yearsF&B Trainee for chef / Waiter/ Barman
Education
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Kurs Zertifikat
WIFI in Dornbirn - Vorarlberg, Austria
May 2021 - June 2021Emotionale Intelligenz
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Restaurant/Hotel mgr, Chef/Waiter/ Barman/Sommelier
Gastgewerbefachschule - Vienna, Austria
August 1977 - July 1981
Languages
3 languages
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English
Native or fluent
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German
Native or fluent
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Spanish
Native or fluent
Personal information
Date of birth
June 09th 1962
Driving License
Yes
Skills
35 skills
- Aknowledgeing customers / clients/ guests
- Always planning
- Analitical Skills
- Budgeting
- Business Organization
- Calculation and forecasting
- Charming
- Closing & Billing
- Compliantmanagement
- Comply with HACCP , USPHA,
- Cost control
- Customer Service Skills
- Focusing in multible Tasks
- Food & Beverage
- Friendlyness
- Get the Job done to perfection, right now
- Hands on Job attitude
- Innovative attitude
- Inventory control
- Leadership
- Negotiation skills
- Politeness
- Punctuality
- Respect others all the time
- Restaurant & Bar management
- Sales Management
- sales management skills
- Solution orientated attitude
- Strategic Purchasing
- Tidyness
- Timely oriented , man power controll,
- Training employees
- Well Spoken
- Working & private discipline
- Yes WE can, yes I can ATTITUDE
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