Norbert Paul Zanko

Norbert Paul Zanko

Restaurant Mgr. at Hotel Mondschein
Lives in Saint Anton am Arlberg, Austria

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About me

I am a qualified & experienced Hotel manager, F&B Director, Operation Mgr, Sales Director and and translator .I care about others, I like to help others, so the job can be done satisfactory . I like to be in operations, hand on the job, to lead the team.I am responsible, punctual, disciplined, analytical with good sense of humour and problem issues solving capacities. I train my staff , and explain procedures and companies targets. I like customer / client / guest service, to provide them with an outstanding experience. I take ownership in difficult situations, and with calm and particular attention , I resolve stress and difficult customer/ clients/ and guest issues.I have a second leg of professional support, which is my sales career. For me , customer & client feedback is very important, to generate new business for the company. Off duty, I like to do things on my own, reading, studying, and with friends or family arround , I like to go swimming, hiking, dancing, and skiing.

Experience

27 years and 1 month

  • Restaurant Mgr.

    Hotel Mondschein - Stuben, Austria

    F&B Management
    December 2019 - Now · 4 years and 4 months

    In charge of the a la carte restaurant, selling wine, Magnums /Jeroboams, organizing & training staff

  • Restaurant Mgr/ Headwaiter

    Strandcamping Anderwald - Finkenstein am Faaker See, Austria

    F&B service
    May 2019 - September 2019 · 5 months

    The a la carte restaurant Anderwald, on the Faaker Lake, was 2 - 3 Times füll every night, Great organisation, and I enjoyed my job with them a lot. I was very effective with my Commis and Chef de rangs.We had a súper summer season, the owners were happy, and want me to come back to them next summer in 2020.

  • Oberkellner mit Inkasso

    Restaurant Anderwald, Faak am See - Österreich

    F&B service
    May 2019 - September 2019 · 5 months

    Glücklich und zufriedene Gäste und Geschäftsführung. Unser Team hat ein sehr gutes Internet Feedback erreicht, und wurde sehr gelobt von den Gästen.

  • Zahlkellner

    Hotel Alte Post, Sankt Anton Arlberg - Österreich

    Other
    December 2018 - April 2019 · 5 months

    Sehr gute Zusatzverkäufe, Upselling, Wein, Spirituosen, Salate, Deserts etc.

  • Chef de rang / Restaurantleiter

    Hotel Alte Post , Sankt Anton - Saint Anton am Arlberg, Austria

    F&B service
    December 2018 - April 2019 · 5 months

    In Charge of a120 seats a La carte Restaurant

  • Call Center Manager

    CSS Call Center, Barranquilla - Kolumbien - Barranquilla, Colombia

    Event
    March 2013 - October 2018 · 5 years and 9 months

    Im Jahr 2013 haben wir mit 10 Angestellten angefangen und 2018 waren es über 140 vom Agenten im outbound sales Bereich , Beförderung als Supervisor und auch zum Call Center Manager.

  • Automobilverkäufer

    PSA Peugeot, Wien - Austria

    Other
    June 2005 - April 2006 · 11 months

  • Automobilverkäufer

    Kendall Toyota / Lexus of Kendall, Miami - USA

    Other
    January 2000 - February 2005 · 5 years and 2 months

    Monatlichen Verkaufszahlen immer erreicht. Top 10 von mehr als 70 Verkäufer am Standort. Bestes Monat: 54 Autos verkauft

  • Diningroom Steward & Barman

    Cunard Ltd. - Southampton, United Kingdom

    Steward
    April 1990 - November 1990 · 8 months

    5***** cruise liner

  • F&B Director

    Hotel Bogota Plaza - Bogotá, Colombia

    F&B Management
    April 1986 - October 1989 · 3 years and 7 months

    In charge for the F&B Operation , 5*****Hotel, with multiple outlets for my department

  • Diningoom Steward, Barman, Deck Steward

    Hadag Cruise Line on Board MS Astor - Hamburg, Germany

    Steward
    September 1983 - February 1984 · 6 months

  • Diningroom Steward

    NAC OSLO - Oslo, Norway

    Steward
    May 1983 - August 1983 · 4 months

  • Commis de Bar, Demi Chef de Bar

    Hotel Intercontinental Vienna - Vienna, Austria

    Bar
    April 1982 - April 1983 · 1 year and 1 month

    Barkeeper duties , learning all aspects of the bar job

  • Chef & waiter aprentership

    Le petit restaurant "chez Robert " - Vienna, Austria

    F&B service
    August 1977 - July 1981 · 4 years

    F&B Trainee for chef / Waiter/ Barman

Education

  • Kurs Zertifikat

    WIFI in Dornbirn - Vorarlberg, Austria

    May 2021 - June 2021

    Emotionale Intelligenz

  • Restaurant/Hotel mgr, Chef/Waiter/ Barman/Sommelier

    Gastgewerbefachschule - Vienna, Austria

    August 1977 - July 1981

Languages

3 languages

  • English

    Native or fluent

  • German

    Native or fluent

  • Spanish

    Native or fluent

Personal information

Date of birth

June 09th 1962

Driving License

Yes

Skills

35 skills

  • Aknowledgeing customers / clients/ guests
  • Always planning
  • Analitical Skills
  • Budgeting
  • Business Organization
  • Calculation and forecasting
  • Charming
  • Closing & Billing
  • Compliantmanagement
  • Comply with HACCP , USPHA,
  • Cost control
  • Customer Service Skills
  • Focusing in multible Tasks
  • Food & Beverage
  • Friendlyness
  • Get the Job done to perfection, right now
  • Hands on Job attitude
  • Innovative attitude
  • Inventory control
  • Leadership
  • Negotiation skills
  • Politeness
  • Punctuality
  • Respect others all the time
  • Restaurant & Bar management
  • Sales Management
  • sales management skills
  • Solution orientated attitude
  • Strategic Purchasing
  • Tidyness
  • Timely oriented , man power controll,
  • Training employees
  • Well Spoken
  • Working & private discipline
  • Yes WE can, yes I can ATTITUDE
Connections
Larissa Filon
bureau at Carlson Rezidor Hotel Group Paris
Sreejith Sreekumar
Food and beverage service at Hotels
View 4 connections
Following
Hyatt Hotels Dubai
Hyatt Hotels Dubai
Dubai, United Arab Emirates
Mandarin Oriental Jumeira, Dubai
Mandarin Oriental Jumeira, Dubai
Dubai, United Arab Emirates
METRO/Makro Wholesale
METRO/Makro Wholesale
Düsseldorf, Germany
Other members
Hermann Rauter
Villach, Austria
Alberto Vaquero
Soelden, Austria
Lisa Marie Baumgartner
Kufstein, Austria
Andreas Runge
Eisenstadt, Austria
Juliana Predolim
Saint Anton am Arlberg, Austria
View more
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