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About me
As a committed and goal driven professional, my effort is to further grow and develop in an international hospitality environment. The diverse experience acquired over the past twelve years in various environments with a main focus on Food & Beverage, along with my personal characteristics including high adaptability, strong communication skills and great attention to details, add all together in making me a rapid learner with a strong will to achieve results and pose as an asset in any work team that I have been part of so far.
Experience
10 years and 10 months
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Hotel Butler
Abaton Island Resort & Spa - Crete Region, Greece
Guest RelationsJune 2018 - November 2018 · 6 months- Managed five Villas and eight Suites of the Resort including one Royal Villa - Greeted guests when they arrive, getting them settled in their rooms and providing assistance regarding hotel facilities. - Assisted with any plans or arrangements the guest intended to make during their stay. - Had a thorough understanding of all spirits, wines and menus. - Assessed and restocked mini-bar with a daily amenities. - Provided: F&B service, valet service, concierge service. - Communicated with housekeeping to ensure rooms are cleaned at the most convenient time for guests. - Managed and designed private events and dining’s inside and outside of Villas and Suites.
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Hotel Butler
Santa Marina Resort & Villas - Oia, Greece
Guest RelationsJuly 2007 - October 2017 · 10 years and 4 months- Managed thirteen Villas of the Resort varying from two to six bedroom Villas, including two Presidential Villas. - Welcomed and Greeted guests staying in the Resort Villas and presenting Resort and Villa facilities. - Conducted daily inspections of the villas and coordinated all hotel departments involved being ensured that they are up to the resort standards. - Provided: F&B service, valet service, concierge service, shoe shine service, exclusive butler service on a 24 hour basis to VIP clients and Royal Families. - Organised and supervised private functions and pool parties at the Resort Villas for residents. - Kept up-to-date on all hotel policies on safety and hygiene.
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Villas & VIP Executive position
The Westin Costa Navarino - Pilos, Greece
Front Office conciergeJune 2014 - October 2014 · 5 months- Managed 10 Villas of the Resort varying from 2 to 6 bedroom Villas, including 2 Presidential Villas. - Ensured that all procedures and responsibilities relating to Greeting/Arrival/Departure procedures were adhered to. - Fully informed of the Room Service and other outlets menu’s. - Supervised housekeeping on a daily basis, so they uphold to hotel standards. - Kept F&B departments informed about the guest allergies and food preferences. - Coordinated private functions at Resort Villas. - Followed all guest needs until they are completed to the total guest satisfaction - Updated the hotel software with guest preference, likes and dislikes - Up-sold hotel services and products
Education
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Professional Butler & Household Manager
SABA South African Butler Academy - Cape Town, South Africa
October 2017 - January 2018 -
Bachelor Degree of “Business in Service”
“Educons” University - Novi Sad, Serbia
September 2013 - May 2015 -
Sport Management
College of Sports and Health - Belgrade, Serbia
September 2000 - May 2005
Languages
4 languages
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Serbian
Native or fluent
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Croatian
Native or fluent
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English
Full professional
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Greek
Limited working
Personal information
Nationalities
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Serbian
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Croatian
Work Permits
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European Union
Date of birth
October 29th 1979
Driving License
Yes
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