Ntangano Johanna

Ntangano Johanna

Reservations Executive at Grand-Hôtel du Cap-Ferrat, A Four Seasons Hotel
Lives in Nice, France

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About me

The luxury industry has always been amazing to me.
From my very young age, I choose to turn to the hotel industry and directed my studies accordingly, to finally graduate in MBA Hospitality and Luxury Brands Management.
My ultimate goal so far, is to continue to join these two passions in the development of my career, to take a real pleasure in offering high quality of service and ensuring in customer satisfaction, worthy of the big companies in the luxury industry.


4 years and 4 months

  • Reservations Executive

    Grand-Hôtel du Cap-Ferrat, A Four Seasons Hotel - Saint-Jean-Cap-Ferrat, France

    March 2019 - November 2019 · 10 months

    Selling not only rooms but experience to customers. - Processing of reservation requests received by email and by phone - Sale of rooms and exceptional experiences of the Resort by phone - Management of reservations reports - Registration and billing of reservations - Management of internal and external calls, and the PBX - Management of customer profiles - Interdepartmental coordination of the Four Seasons Chat

  • Sales Specialist - Internship

    Le Méridien Nice - Nice, France

    May 2018 - November 2018 · 7 months

  • Guest Relation

    Renaissance Paris Vendome - Paris, France

    Guest Relations
    May 2017 - October 2017 · 6 months

  • Chef de Réception (Stagiaire)

    Hotel de France Gare de Lyon Bastille - Paris, France

    January 2017 - April 2017 · 4 months

    Stagiaire chef de reception/ assistante de direction

  • Extra Chef de Rang

    Hôtel Bedford - Paris, France

    F&B service
    September 2015 - December 2016 · 1 year and 4 months

  • Receptionniste

    Courtyard by Marriott Paris Saint Denis - Paris, France

    April 2016 - September 2016 · 6 months

  • Receptionniste

    Hôtel Astra Opéra - Paris, France

    April 2014 - August 2014 · 5 months

  • Stagiaire restauration

    Hôtel Concorde Opéra Paris - Paris, France

    F&B service
    April 2013 - August 2013 · 5 months


  • MBA 2 (Bac +5)

    CMH Paris - Centre de Management Hôtelier International - Paris, France

    October 2016 - October 2018

    MBA Hospitality and Luxury Brand Management

  • Bachelor Degree (Bac +3)

    ESGCI: Ecole de Commerce International et Marketing à Paris - Paris, France

    September 2015 - March 2016

    Licence Professionnelle Marketing - Hôtellerie - Tourisme

  • BTS Hôtellerie - Restauration (Bac +2)

    Luxury Hotelschool Paris - Paris, France

    October 2012 - May 2015

    BTS Hôtellerie - Restauration Option A : Marketing et Gestion hôtelière


3 languages

  • French

    Native or fluent

  • English

    Full professional

  • Spanish


Personal information


  • Congolese

Work Permits

  • France

  • European Union

Date of birth

September 29th 1992


10 skills

  • Customer Care
  • Custumer service
  • Front office reception
  • Guest relation
  • Marsha CRS
  • PackOffice
  • Sales Skills
  • Teamwork
  • upsell
Hermes Recruit
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