Nuria Matute Cledu

Nuria Matute Cledu

Front Desk Officer at Gran Hotel Domine Bilbao 5*
Lives in Bilbao, Spain
over 6 months ago

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I have international experience. After a 14 month stay in Australia working on the hospitality field and learning English (Langports English School) and marketing (Entrepreneur Education), I am passionate about relationships between people, traveling and working in multicultural environments.

I define myself as a positive, active, responsible and resolute person. I consider very important being constant and eager to learn, as well as having the ability to adapt to new challenges and opportunities. I am currently seeking to continue my professional development in the tourism field, hotel and destination management.

Experience

  • Front Desk Officer

    Gran Hotel Domine Bilbao 5* - Bilbao, Spain

    Front Office reception
    June 2016 - December 2016 · 7 months

    Check-in/out; guest services; room management, reservations, email, calls, transfers and excursions; billing, vouchers and cash handling, department coordination…

  • Cross Training Intern

    Gran Hotel Domine Bilbao 5* - Bilbao, Spain

    Front Office reception
    February 2016 - May 2016 · 4 months

    Internship in several hotel departments (front desk, purchases, food&beverage…)

  • Sales Assistant

    Tous Jewellery - Vitoria-Gasteiz, Spain

    Retail
    December 2015 - January 2016 · 2 months

    Personal guest services and advising, window dressing, sales, collection promoting… during Christmas season.

  • Event Assistant

    Last Tour - Bilbao, Spain

    Events
    November 2015 - November 2015 · 1 month

    Help in the organisation of the BIME musical event.

  • Tourist trip evaluator

    Check your service - Amsterdam, Netherlands

    Consulting
    February 2015 - July 2015 · 6 months

    Creating evaluation reports on the performance and quality service of different tourist activities in the city of Amsterdam.

  • Event and congress hostess

    Azafatas Gasteiz - Vitoria-Gasteiz, Spain

    Hostess
    October 2014 - January 2015 · 4 months

    Organisation prior to the event, guest welcoming, cloakroom, accreditations, guest services...

  • Guide

    Ria de Bilbao Maritime Museum - Bilbao, Spain

    Customer Service
    November 2013 - November 2013 · 1 month

    Collaboration in the guest service programme of the Shtandart frigate.

Education

Languages

  • Spanish
    Native or fluent
    100%
  • Basque
    Professional working
    60%
  • English
    Professional working
    60%
  • German
    Limited working
    40%
  • French
    Limited working
    40%

Skills

  • Direct sales
  • E-tourism
  • Great customer service
  • Great teamwork skills
  • Languages
  • Luxury Hospitality
  • Marketing communication
  • Self-motivation
Connections
Saioa Panero Fernández
Marketing Executive at W Doha
Juan Carlos Navarro
Integration Manager en Magic Costablanca
Cristina Muñoz Esteban
Industry Relations Executive- South of Europe at Hosco
Following
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London, United Kingdom
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Lucía Trueba
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