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I have international experience. After a 14 month stay in Australia working on the hospitality field and learning English (Langports English School) and marketing (Entrepreneur Education), I am passionate about relationships between people, traveling and working in multicultural environments.
I define myself as a positive, active, responsible and resolute person. I consider very important being constant and eager to learn, as well as having the ability to adapt to new challenges and opportunities. I am currently seeking to continue my professional development in the tourism field, hotel and destination management.
Front Desk Officer
Gran Hotel Domine Bilbao 5* - Bilbao, SpainFront Office receptionJune 2016 - December 2016 · 7 months
Check-in/out; guest services; room management, reservations, email, calls, transfers and excursions; billing, vouchers and cash handling, department coordination…
Cross Training Intern
Gran Hotel Domine Bilbao 5* - Bilbao, SpainFront Office receptionFebruary 2016 - May 2016 · 4 months
Internship in several hotel departments (front desk, purchases, food&beverage…)
Tous Jewellery - Vitoria-Gasteiz, SpainRetailDecember 2015 - January 2016 · 2 months
Personal guest services and advising, window dressing, sales, collection promoting… during Christmas season.
Last Tour - Bilbao, SpainEventsNovember 2015 - November 2015 · 1 month
Help in the organisation of the BIME musical event.
Tourist trip evaluator
Check your service - Amsterdam, NetherlandsConsultingFebruary 2015 - July 2015 · 6 months
Creating evaluation reports on the performance and quality service of different tourist activities in the city of Amsterdam.
Event and congress hostess
Azafatas Gasteiz - Vitoria-Gasteiz, SpainHostessOctober 2014 - January 2015 · 4 months
Organisation prior to the event, guest welcoming, cloakroom, accreditations, guest services...
Ria de Bilbao Maritime Museum - Bilbao, SpainCustomer ServiceNovember 2013 - November 2013 · 1 month
Collaboration in the guest service programme of the Shtandart frigate.
Certificate IV in Business and Sales
Entrepreneur Education - Queensland, AustraliaJuly 2017 - April 2018
International Tourism & Travel Industry
NHTV Breda University of Applied Sciences [ EURHODIP - International Association supporting Hospitality and Tourism Education and Training ] - Breda, NetherlandsFebruary 2015 - July 2015
Universidad de Deusto - Facultad de CC SS y HumanasSeptember 2012 - January 2017
SpanishNative or fluent100%
- Direct sales
- Great customer service
- Great teamwork skills
- Luxury Hospitality
- Marketing communication