Nwokedi Osmond Abugu

Nwokedi Osmond Abugu

Customer Service Executive at Mawgif dubai airport
Lives in United Arab Emirates

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Experience

5 years and 8 months

  • Customer Service Executive

    Mawgif dubai airport - Dubai, United Arab Emirates

    Customer Service
    March 2018 - September 2019 · 1 year and 8 months

    Identifying and assessing customer needs to achieve satisfaction. · Handling customer complains, offer solutions within the time limit · Answering related telephone calls and intercom requests quickly with excellent phone etiquette. · Providing all customers with immediate and undivided attention with delightful service at all car parks, cashier booths, and customer service kiosks. · Keeping an accurate till by following all cash handling procedures. · Maintaining a clean work environment and complying with all applicable health and sanitation procedures. · Receive, process all cash and credit card payment without error and submitting the reports and cash to the accounts department at the end of the shift

  • Receptionist/telephone operatori

    Park hotel apartment - Dubai, United Arab Emirates

    Reception
    April 2016 - December 2018 · 2 years and 9 months

    welcome and greet guests , Answers and direct incoming calls · Inform guests of hotel rates and services · Make and confirm reservation for guest, Ensure proper room allocation · Register and check quests in, Confirm relevant guests information · verify guests payment method · verify and imprnt credit card for authorization · Issue room key and direct guest to their roomreceive and transmit messages for guests · compute all guest billings, accurately post charges to guest rooms and house accounts · Understand the telephone operator board or PBX switchboard operations · .review accounts and charges with guests during the check-out process

  • Waiter

    Arabian Park Hotel - Dubai, United Arab Emirates

    F&B service
    March 2014 - September 2016 · 2 years and 8 months

    Welcome passengers to the service counter and inquire into their purpose of visit · Provide passengers with information regarding ticketing, reservations and seat availability · Inform passengers of flight schedules and baggage booking procedures · Operate machinery such as tugs, push-back equipment and commissary trucks to handle booked baggage · Provide passengers with information regarding ticket prices and overweight luggage charges · Screen passengers’ luggage by operating specialized screening equipment · Resolve passengers’ issues regarding flight changes and seating arrangements Provide passengers with upgrades from economy

Education

  • public administration

    university of Nigerian - Dubai, United Arab Emirates

    March 2012 - March 2014

    public administration

Languages

3 languages

  • English

    Full professional

  • Arabic

    Limited working

  • Hindi

    Limited working

Personal information

Date of birth

September 29th 1992

Driving License

Yes

Skills

17 skills

  • Cash-handling
  • · Check-in procedures
  • Customer-service
  • Customer servie
  • • Excellent ability to anticipate and respond
  • Good oral and written communication skills
  • guests with courtesy and professionalism
  • Leadership
  • Opera PMS
  • Phone Etiquette
  • Public Speaking
  • – Reservation protocols
  • • Strong ability to respond effectively
  • • Superior skills in upholding security practices
  • Team work
  • Time managemen
  • unusual and emergency situations

Additional Information

1 information shared

  • Little bit about me

    Dear sir/madam
    Greeting of the day....

    Thank you for taking the time to review my resume for the receptionist position with your company.

    I work with Dubai airport as customer service (Mawgif) on 2nd of September we received mail that list of 61 staffs will be reduced due to slow in the market and I was in the list.
    I have 4 years of experience in customer service, receptionist/telephone operator
    I have a wide array of interests and strengths that I believe would be beneficial for your company. As someone who is hardworking and enthusiastic, I would be an asset to you.
    kindly find the below attached CV as you requested for your review.
    I hope to hear from you soon


    I

    Download the file
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