Obai Radwan

Obai Radwan

Service Desk Agent at Xerox Europe
Lives in Lisbon, Portugal

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12 years and 9 months

  • Interpreter

    Fundação Inatel - Europe

    March 2016 - Now · 4 years and 4 months

  • Interpreter

    Fundação Inatel - Europe

    March 2016 - Now · 4 years and 4 months

  • Service Desk Agent

    Xerox Europe - Europe

    June 2013 - Now · 7 years and 1 month

  • Englishtown Course Consultant

    Teleperformance Portugal - Europe

    April 2013 - June 2013 · 3 months

  • Customer service represntitve

    ADDC - Europe

    April 2010 - October 2012 · 2 years and 7 months

    Answer phones and respond to customer requests. Sell product and place customer orders in computer system. Provide customers with product and service information. Upsell products and services. Transfer customer calls to appropriate staff. Identify, research, and resolve customer issues using the computer system. Follow-up on customer inquires not immediately resolved. Complete call logs and reports. Research billing issues. Research misapplied payments. Recognize, document and alert the supervisor of trends in customer calls. Recommend process improvements. Other duties as assigned.

  • Customer support agent

    Etisalat - Europe

    March 2008 - December 2008 · 11 months

    #helping customers about all our services concerns #reciveing the claims, and trying to solve them #giving the right information to the customers about the services #follow up the delayed installtion request,and trying to provice the nearest appointments #coordinating with technical department

  • administrator coordinator

    Roads & Transport Authority - Europe

    March 2007 - March 2008 · 1 year and 2 months

    #Supervise administrative and support staff #Manage day-to-day administrative processes such as purchasing supplies and equipment . #Coordination of office records management, mail, couriers, supplies organisation. #General Administrative Duties

  • travel agent

    Some travel agencies - Europe

    December 2004 - December 2005 · 1 year and 1 month

    #Greeted clients #Answered phone calls and assisted the client with their trip #Used Amadeus System to book clients #Provided excellent service #Took the initiative to pay attention to details #Always offered the lowest fare possible



3 languages

  • Arabic

    Native or fluent

  • English

    Full professional

  • Portuguese

    Professional working

Personal information


  • Lebanese

Date of birth

May 15th 1982

Paolo De Luca
Assistant Hotel Director at Italiani Horeca Group
Amministratore presso CIPAS TM
Rajmilan Poudel
Co-Founder at Hospitality Bridge
View 29 connections
Other members
Eduardo Dinca
Lisbon, Portugal
Ana Pereira
Lisbon, Portugal
Cíntia Santos
Lisbon, Portugal
Claudia Ferreira
Lisbon, Portugal
Rita Gomes
Estoril, Portugal
View 226574 members
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