Olena Staver

Olena Staver

Reservations Agent at Rosewood Abu Dhabi
Lives in Abu Dhabi, United Arab Emirates
over 6 months ago

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I would like to introduce myself as a candidate for the position that your company have vacant at the moment
As a professional, I feel I will be more than able to ensure that your guests are treated in a prompt, friendly and courteous manner whilst at the same time making sure that the highest standard of Hotel standards, comfort, and safety are always adhered to. For the last three years I have been working as a Reservations Agent for Rosewood Abu Dhabi Hotel, where I have been responsible for all incoming booking inquiries, phone calls and reporting directly to Revenue Manager. I come to you from an experienced background, and will bring an assortment of knowledge and skills to every area of your business.

Aside from my technical abilities, my pleasant manner and excellent communication skills allow me diplomatically bring to a conclusion any guests’ issues that may arise. I have an authentic style, natural curiosity and a warm way with people.

The enclosed resume provides a more detailed description of my education, interests, and work experience.

Right now I am ready to take the next step in my career and to be challenged in all areas of hospitality and guest service. For me it would be an honor to be a part of and contribute to a company like yours which concentrates on building loyalty and value for its guests.

Experience

  • Reservations Agent

    Rosewood Abu Dhabi - Abu Dhabi, United Arab Emirates

    Sales & Marketing
    April 2015 - Now · 3 years and 9 months

Languages

  • Ukrainian
    Native or fluent
    100%
  • Russian
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Spanish
    Limited working
    40%

Skills

  • - Ability to work with a team with minimum or no s
  • able to manage multi-task roles
  • - Ambitious and perfectionist
  • - Confident supervisor
  • - Courteous, Positive and Enthusiastic
  • - Excellent English (both written and verbal
  • - Fast learner and flexible to any work
  • - High attention to details, well organized
  • High sense of responsibility
  • - Knowledge of Opera, Fidelio, Micros System, R-Ke
  • - Quality management skills
  • - Strong computer Applications Skills
  • Time management
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