Olena Staver

Olena Staver

Reservations Agent at Rosewood Abu Dhabi
Lives in Abu Dhabi, United Arab Emirates

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About me

I would like to introduce myself as a candidate for the position that your company have vacant at the moment
As a professional, I feel I will be more than able to ensure that your guests are treated in a prompt, friendly and courteous manner whilst at the same time making sure that the highest standard of Hotel standards, comfort, and safety are always adhered to. For the last three years I have been working as a Reservations Agent for Rosewood Abu Dhabi Hotel, where I have been responsible for all incoming booking inquiries, phone calls and reporting directly to Revenue Manager. I come to you from an experienced background, and will bring an assortment of knowledge and skills to every area of your business.

Aside from my technical abilities, my pleasant manner and excellent communication skills allow me diplomatically bring to a conclusion any guests’ issues that may arise. I have an authentic style, natural curiosity and a warm way with people.

The enclosed resume provides a more detailed description of my education, interests, and work experience.

Right now I am ready to take the next step in my career and to be challenged in all areas of hospitality and guest service. For me it would be an honor to be a part of and contribute to a company like yours which concentrates on building loyalty and value for its guests.

Experience

4 years

  • Reservations Agent

    Rosewood Abu Dhabi - Abu Dhabi, United Arab Emirates

    Reservations
    April 2015 - March 2019 · 4 years

    - Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times. - Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximize revenue. - Produce quotations and written confirmation to all clients. - Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business. - Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts. - Ensure bookings are guaranteed and no show charges / late cancellation charges are applied where appropriate. - Providing prompt, courteous and efficient handling of all group & events reservations from the moment of definite booking to check out from the hotel, including changes, cancellations and providing information to group organizers. - Constantly apply standard operating procedures of your department. - Ensure that group/client requirements are entered completely and accurately from the sales booking sheet. - Ensure that rooming lists are input accurately and completely. - Monitor room blocks and adjust as directed by Reservations Manager. - Advise Reservations Manager / Front Office Manager/F&B Manager immediately of any groups/events picking up over their blocks. - Coordinate with the account Sales Manager and Credit department for billing instructions. - Traine and supervise all new team members

Languages

4 languages

  • English

    Native or fluent

  • Russian

    Native or fluent

  • Ukrainian

    Native or fluent

  • Spanish

    Limited working

Personal information

Nationalities

  • Ukrainian

Skills

13 skills

  • - Ability to work with a team with minimum or no s
  • able to manage multi-task roles
  • - Ambitious and perfectionist
  • - Confident supervisor
  • - Courteous, Positive and Enthusiastic
  • - Excellent English (both written and verbal
  • - Fast learner and flexible to any work
  • - High attention to details, well organized
  • High sense of responsibility
  • - Knowledge of Opera, Fidelio, Micros System, R-Ke
  • - Quality management skills
  • - Strong computer Applications Skills
  • Time management
Connections
Emmanuel Okechukwu
concierge at Le Royal Meridien Abu Dhabi
Trever Lugwa
Captain waiter at Park Hyatt Abu Dhabi Hotel
Following
La Ville Hotel & Suites CITY WALK, Dubai, Autograph Collection Qasr Al Sarab Resort by Anantara
Qasr Al Sarab Resort by Anantara
Abu Dhabi, United Arab Emirates
Paramount Hotel Dubai & Paramount Hotel Midtown
Other members
Sabine Farah
Abu Dhabi, United Arab Emirates
Linda Chidimma Okoye
Abu Dhabi, United Arab Emirates
Ahmed Awad
Abu Dhabi, United Arab Emirates
Manuel D'souza
Abu Dhabi, United Arab Emirates
Joy Amaka Gbonuka
Abu Dhabi, United Arab Emirates
View more
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