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I have worked in the hospitality industry for 7 years and I have gained experience in many different aspects starting from restaurant, catering, reception until organizing events. I have felt particularly attached to event organization and the running of events, and I am therefore keen to move my career in this direction. Having an outgoing and friendly personality I easily built a rapport with the public and have developed good working relationships with colleagues and outside agencies. I feel I am confident and have adopted a mature approach to my role and to individual personalities or working methods. I’m used to dealing with multiple tasks in pressured environment and working to deadlines whilst keeping as my priority, the needs and satisfaction of our guests.
B network - Barcelona, SpainSales & MarketingJanuary 2017 - June 2017
Meeting the requirements of participants attending conferences and events in Barcelona by managing and reserving accommodations. Handling enquiries via email and phone in English and Spanish
Sales and Events Coordinator
Hand Picked Hotels Limited - Jersey Marine, United KingdomSales & MarketingSeptember 2014 - April 2016
Maintaining all administration systems and procedures in the Revenue Office to include logging of enquiries for conferences, weddings and events, invoicing, chasing and follow up ensuring all events are issued. Develop and maintain internal relationship with all departments and external customer relationships. Liaising with reservations and Travel Agents. Trainer for the ‘Rise and Shine Program’ at the Hand Picked Hotels Limited to guarantee and encourage Hand Picked standards and cooperation between departments
Front Desk Receptionist
Hand Picked Hotels Limited - Cobham, United KingdomFront Office receptionMarch 2014 - August 2014
Check-in/check-out, booking rooms and package breaks; addressing punctual customer needs and dealing with complains. Answering to enquiries and management of payments for conferences and events. Regular posting of conferences and events on the OPERA Reservation System. Involvement in weddings and event show rounds
Hand Picked Hotel Limited - Cobham, United KingdomF&B serviceSeptember 2013 - March 2014
Waitress and bartender for events and restaurant. Setting up and cleaning conferences and events. Assisting conferences and liaising with Event Coordinators to ensure customer satisfaction. Meeting and greeting delegates and following event sheets to ensure timings and requests are met. Assisting during private dinners, parties and weddings.
Universita Roma La Sapienza - Rome, ItalySeptember 2009 - June 2013
Bachelor’s degree in Mediation linguistic and cultural in English and Spanish
ItalianNative or fluent100%
PolishNative or fluent100%
- Ability to multitask
- A good Team player
- Customer oriented
- Friendly personality
- Great customer service
- Very good communication
- Well organised