Olga Baffioni

Olga Baffioni

Project Manager at B network
Lives in Barcelona, Spain
over 6 months ago

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I have worked in the hospitality industry for 7 years and I have gained experience in many different aspects starting from restaurant, catering, reception until organizing events. I have felt particularly attached to event organization and the running of events, and I am therefore keen to move my career in this direction. Having an outgoing and friendly personality I easily built a rapport with the public and have developed good working relationships with colleagues and outside agencies. I feel I am confident and have adopted a mature approach to my role and to individual personalities or working methods. I’m used to dealing with multiple tasks in pressured environment and working to deadlines whilst keeping as my priority, the needs and satisfaction of our guests.

Experience

  • Project Manager

    B network - Barcelona, Spain

    Sales & Marketing
    January 2017 - June 2017

    Meeting the requirements of participants attending conferences and events in Barcelona by managing and reserving accommodations. Handling enquiries via email and phone in English and Spanish

  • Sales and Events Coordinator

    Hand Picked Hotels Limited - Jersey Marine, United Kingdom

    Sales & Marketing
    September 2014 - April 2016

    Maintaining all administration systems and procedures in the Revenue Office to include logging of enquiries for conferences, weddings and events, invoicing, chasing and follow up ensuring all events are issued. Develop and maintain internal relationship with all departments and external customer relationships. Liaising with reservations and Travel Agents. Trainer for the ‘Rise and Shine Program’ at the Hand Picked Hotels Limited to guarantee and encourage Hand Picked standards and cooperation between departments

  • Front Desk Receptionist

    Hand Picked Hotels Limited - Cobham, United Kingdom

    Front Office reception
    March 2014 - August 2014

    Check-in/check-out, booking rooms and package breaks; addressing punctual customer needs and dealing with complains. Answering to enquiries and management of payments for conferences and events. Regular posting of conferences and events on the OPERA Reservation System. Involvement in weddings and event show rounds

  • Catering Assistant

    Hand Picked Hotel Limited - Cobham, United Kingdom

    F&B service
    September 2013 - March 2014

    Waitress and bartender for events and restaurant. Setting up and cleaning conferences and events. Assisting conferences and liaising with Event Coordinators to ensure customer satisfaction. Meeting and greeting delegates and following event sheets to ensure timings and requests are met. Assisting during private dinners, parties and weddings.

Education

  • Bachelor's degree

    Universita Roma La Sapienza - Rome, Italy

    September 2009 - June 2013

    Bachelor’s degree in Mediation linguistic and cultural in English and Spanish

Languages

  • Italian
    Native or fluent
    100%
  • Polish
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Spanish
    Full professional
    80%
  • German
    Notions
    20%

Skills

  • Ability to multitask
  • A good Team player
  • Customer oriented
  • Friendly personality
  • Great customer service
  • Professional
  • Self-confident,
  • Very good communication
  • Well organised
Following
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