Olga Godea

Olga Godea

Guest Relations Agent at Crowne Plaza Abu Dhabi Yas Island
Lives in Abu Dhabi, United Arab Emirates
over 6 months ago

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My life philosophy is to do my best at all times and to be as friendly as possible to everyone. I had the chance to interact with many people from different places and countries, and beside my work activities and experience i gain very good communication expertise with people.I am characterized by : adaptability to stressful situations, ability to balance priorities and co-ordinate work effectively, good cooperation and communication skills, fast assimilation of new knowledge, honesty, tenacity.

Experience

  • Guest Relations Agent

    Crowne Plaza Abu Dhabi Yas Island - Abu Dhabi, United Arab Emirates

    Front Office reception
    August 2017 - Now · 1 year and 5 months

    - Review arrival lists to welcome guests - Attend to special guests (e.g. VIPs) and answer their inquiries - Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) - Provide information about amenities, area and venues and promote services - Anticipate guest needs and build rapport with customers - Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages) - Address customer complaints and escalate to Guest Relations Manager when needed - Record information in the logbook daily - Ensure compliance with health and quality standards

  • Receptionist

    One To One Hotels The Village - Abu Dhabi, United Arab Emirates

    Front Office reception
    September 2015 - July 2017 · 1 year and 11 months

    - Serve visitors by greeting, welcoming, directing and announcing them appropriately. - Answer, screen and forward any incoming phone calls while providing basic information when needed. - Receive and sort daily mail/deliveries/couriers. - Dealing booking by phone, e-mail, fax or face to face. - Completing procedures when guests arrive and leave choosing rooms and handing out keys. - Taking and passing on messages to guest, dealing with special request from guests. - Answer queries regarding the hotel’s services, charges, dining facilities and travel directions - Dealing with complaints or problems. Refer guests to appropriate departments to resolve complaints.

Education

  • Licentiate in Law

    Academy of Economic Studies Of Moldova - Chisinau, Moldova

    January 2007 - July 2011

    Diploma ALII 000057543 License examination - 9,75; General of the License - 8,54;

Languages

  • Russian
    Native or fluent
    100%
  • Romanian
    Native or fluent
    100%
  • English
    Full professional
    80%
  • French
    Limited working
    40%
  • Spanish
    Limited working
    40%

Skills

  • Ability to multitask
  • Energetic and smiling
  • Good problem solver
  • Good social skills
  • Honest, punctual,
Connections
Krisantus Sutrisno
Intern at Four Seasons Hotel
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