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An eager beaver with more than 2 years of hospitality experience willing to go beyond what is required. Demonstrates particular strengths in following tasks through to completion. Approachable with leadership skills as well as abilities to motivate a team into high performance paying attention to details. Identifies and resolves problems quickly delivering a high level of guest service, acknowledged with relevant TripAdvisor feedbacks, and promoting their loyalty to the property.
Guest Relations Manager
Diamonds La Gemma dell'Est, Zanzibar - Zanzibar Town, TanzaniaFront Office receptionJuly 2018 - Now · 5 months
Handles guests complaints and concerns in an efficient and timely manner Allocates the rooms and ensures regular and VIP guests are recognized accordingly Conducts site inspections for Tour Operators, organized by Sales Department Implements new SOPs for improving quality of hotel service and colleagues knowledge Trains, supervises and supports staff, providing relevant trainings and sets work schedules Conducts email correspondence with the guests, being responsible for resort information inbox
Sales Manager Trainee
Madinat Jumeirah Resort - Dubai, United Arab EmiratesSales & MarketingAugust 2017 - October 2017 · 3 months
Conducted detailed site inspections to travel agents through Madinat Jumeirah, Burj Al Arab and Jumeirah Beach Hotel, selling rooms and leisure facilities Developed and applied knowledge of different markets peculiarities, including: European, Russian and markets of GCC countries Used supportive tools for Sales Managers as salesforce.com and Jumeirah Business Insight Rewarded with certificate of successful cross-training in Sales Department
Guest Relations Supervisor(Pre Opening Team - Jumeirah Al Naseem)
Madinat Jumeirah Resort - Dubai, United Arab EmiratesFront Office receptionOctober 2016 - June 2018 · 1 year and 9 months
Prepared relevant VIP reports and updated guests profiles according to their preferences Conducted on-the-job trainings for Guest Relations Executives Recognized by High Management with promotion from Guest Relations Executive to Guest Relations Supervisor; certificate of "Outstanding work and dedication Jumeirah"
Front Desk Agent
Radisson Blu - Kyiv, UkraineFront Office receptionFebruary 2016 - October 2016 · 9 months
Processed guests check-ins and check-outs as well as all payments according to established hotel requirements Performed duties and responsibilities of the Service Manager being responsible for overall operation of the hotel during night hours for a 255 room business property Ran the hotel's End of Day/End of Month procedures on a nightly basis (Rebooting Opera PMS) that included backing up all hotel folios, credit card settlement, revenue and other relevant reports Used up-selling techniques to promote hotel rooms and services
National University of Life and Environmental Sciences - Kiev, UkraineSeptember 2014 - December 2015
Translation (English, German), Lecturer of High School
EnglishNative or fluent100%
UkrainianNative or fluent100%
RussianNative or fluent100%
- Driving licence
- Hotel Opera PMS System
- Microsoft Exel
- Microsoft Word
- Sales Force