Olha Rudenko

Olha Rudenko

Guest Relations Manager at Diamonds La Gemma dell'Est, Zanzibar
Lives in Zanzibar Town, Tanzania
over 6 months ago

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An eager beaver with more than 2 years of hospitality experience willing to go beyond what is required. Demonstrates particular strengths in following tasks through to completion. Approachable with leadership skills as well as abilities to motivate a team into high performance paying attention to details. Identifies and resolves problems quickly delivering a high level of guest service, acknowledged with relevant TripAdvisor feedbacks, and promoting their loyalty to the property.

Experience

  • Guest Relations Manager

    Diamonds La Gemma dell'Est, Zanzibar - Zanzibar Town, Tanzania

    Front Office reception
    July 2018 - Now · 5 months

    Handles guests complaints and concerns in an efficient and timely manner Allocates the rooms and ensures regular and VIP guests are recognized accordingly Conducts site inspections for Tour Operators, organized by Sales Department Implements new SOPs for improving quality of hotel service and colleagues knowledge Trains, supervises and supports staff, providing relevant trainings and sets work schedules Conducts email correspondence with the guests, being responsible for resort information inbox

  • Sales Manager Trainee

    Madinat Jumeirah Resort - Dubai, United Arab Emirates

    Sales & Marketing
    August 2017 - October 2017 · 3 months

    Conducted detailed site inspections to travel agents through Madinat Jumeirah, Burj Al Arab and Jumeirah Beach Hotel, selling rooms and leisure facilities Developed and applied knowledge of different markets peculiarities, including: European, Russian and markets of GCC countries Used supportive tools for Sales Managers as salesforce.com and Jumeirah Business Insight Rewarded with certificate of successful cross-training in Sales Department

  • Guest Relations Supervisor(Pre Opening Team - Jumeirah Al Naseem)

    Madinat Jumeirah Resort - Dubai, United Arab Emirates

    Front Office reception
    October 2016 - June 2018 · 1 year and 9 months

    Prepared relevant VIP reports and updated guests profiles according to their preferences Conducted on-the-job trainings for Guest Relations Executives Recognized by High Management with promotion from Guest Relations Executive to Guest Relations Supervisor; certificate of "Outstanding work and dedication Jumeirah"

  • Front Desk Agent

    Radisson Blu - Kyiv, Ukraine

    Front Office reception
    February 2016 - October 2016 · 9 months

    Processed guests check-ins and check-outs as well as all payments according to established hotel requirements Performed duties and responsibilities of the Service Manager being responsible for overall operation of the hotel during night hours for a 255 room business property Ran the hotel's End of Day/End of Month procedures on a nightly basis (Rebooting Opera PMS) that included backing up all hotel folios, credit card settlement, revenue and other relevant reports Used up-selling techniques to promote hotel rooms and services

Education

  • Masters

    National University of Life and Environmental Sciences - Kiev, Ukraine

    September 2014 - December 2015

    Translation (English, German), Lecturer of High School

Languages

  • English
    Native or fluent
    100%
  • Ukrainian
    Native or fluent
    100%
  • Russian
    Native or fluent
    100%
  • German
    Professional working
    60%

Skills

  • Driving licence
  • Hotel Opera PMS System
  • Microsoft Exel
  • Microsoft Word
  • Sales Force
Connections
Dmitriy Sukhomlin
Duty Manager at Radisson Blu Resort, Bukovel
Samar Hassan
Receptionist at Schlosshotel Fiss Austria
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