Olga Vamiseant

Olga Vamiseant

Hostess at Minami Japanese Restaurant. Ushuaïa Ibiza Beach Hotel
Lives in Madrid, Spain
over 6 months ago

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Enthusiastic, reliable, and personable professional with experience in the hospitality/F&B sector. My passion is to travel and meet other cultures and their gastronomies. My vocation is the customer service in multicultural environments. Specially interested in luxury leisure services and VIP services.

Experience

  • Hostess

    Minami Japanese Restaurant. Ushuaïa Ibiza Beach Hotel - Ibiza, Spain

    F&B other
    June 2018 - October 2018 · 5 months

    - Managed in-person and telephone guest inquiries, costumer service request and reservation bookings. - Prepared tables for costumer use, including rearranging seatings and tables to respond to the guests needs and maximize the number of covers. - Greeted and seated guests to the table, welcoming them and offering them the menu. - Assisted guests regarding food and beverage menu items in an informative and helpful way. - Spotted VIP clients, DJs and artists immediately and provide special treatment including preferred tables. - Upselled products out of the menu to surprise the customers and increase the revenues. - Supported in the opening and closing activities of the restaurant. - Conducted customer surveys to find out their level of satisfaction.

  • Guest Service Assistant

    Ushuaïa Ibiza Beach Hotel - Ibiza, Spain

    Front Office concierge
    March 2018 - June 2018 · 5 months

    - Provided information to guests about room features, property amenities, facilities and services offered by the Hotel. - Advised and assisted guests on leisure activities, places to visit and travel arrangements - Arranged the transportation from the airport to the Hotel. - Handled personalized check-ins and check-outs to the VIP guests. - Managed restaurants bookings, car and boat renting and other services requested by the customers. - Listened to guest’s complaints or concerns and resolve their issue promptly. - Provided personalized attention to VIP clients staying at the hotel, making a daily follow-up to ensure their requests or problems have been met to their satisfaction - Attended commercials for additional external services and collected the information provided.

  • Waitress

    ETT Temporary Work Agency - Granada, Spain

    F&B service
    December 2016 - March 2018 · 1 year and 4 months

    - Provision of temporary services in "A La Carte" Restaurants and 4 and 5 star hotels. - Provided a fine-dining experience with attentiveness and quality service - Assisted guests in menu selection, took orders and provided accurate and detailed information - Prepared cocktails and spirits for quests, as well as an understanding of a variety of wines - Communicated with customers to ensure satisfied service. - Maintained a safe and clean food environment. - Collected payments from customers and completed money transaction

  • Mediator

    Citizens Advice Consumer Service, Granada City Council - Granada, Spain

    Administration & General
    October 2015 - March 2017 · 1 year and 6 months

    - Provided information and advice to citizens on consumption issues. - Informed companies or other organizations in accordance with current regulations, procedures established by consumption regulation. - Opened mediation records and arbitration proceedings. - Processed and handled complaints. - Prepared documents relating to the actions carried out in terms of consumption. - Resolved disputes between consumer and entrepreneur through mediation. - Make statistics on consumption. - Managed the municipal database. - Attended in-person, telephone and email consumers and companies inquires.

Education

  • Master in Tourism Management

    University of Granada - Granada, Spain

    October 2017 - October 2018

  • Political Science and Public Administration

    University of Granada - Granada, Spain

    September 2012 - June 2017

  • Law

    University of Granada - Granada, Spain

    September 2012 - June 2017

Languages

  • Romanian
    Native or fluent
    100%
  • Spanish
    Native or fluent
    100%
  • Russian
    Full professional
    80%
  • English
    Full professional
    80%

Skills

  • Check in & check out
  • Conflict Resolution
  • Customer and guest care.
  • Custumer service
  • English fluency
  • handle complains
  • Handling VVIP & VIP GUEST
  • Love speaking to guests
  • Luxury Hospitality
  • Microsoft Suite
  • Native spanish
  • organized and detail oriented
  • Prestige
  • READY TO LEARN
  • Russian fluency
  • Self-confident,
Following
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