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About me
My name is Olga Butenko, I am twentyone years old. My nationality is Ukrainian, but I am living in Austria for five years. I successfully finished my studies at the International College of Hospitality and Management.
I have good communication skills and ability to work in the hotel business. I am fluent in Russian, Ukrainian, English and German. I can work with Russian and Ukrainian guests as well as with German , and another nationality people.
Experience
7 years and 10 months
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Guest Relations Agent
Rixos The Palm Dubai - Dubai, United Arab Emirates
Guest RelationsMarch 2019 - Now · 5 years and 2 months -
Model
„Fotografie.at-„Mieststudio“, - Vienna, Austria
OtherOctober 2018 - February 2019 · 5 monthsFoto Modeling
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Event organaizer /F&B Assistant
Italian Embassy, Belvedere Palace - Vienna, Austria
F&B ManagementJune 2016 - September 2017 · 1 year and 4 months• Offering food and drinks to the guests • Event service and organization • Provided excellent customer service at all times • Maintained a friendly manner and calm, positive demeanor when handling complaints
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Catering – service assistant
Kursalon - Bad Vöslau, Austria
EventOctober 2015 - April 2016 · 7 months• Take orders from and serve food and beverages . • Perform consistent check-ins with patrons to ensure satisfaction and address complaints swiftly. • Answer questions about the menu and make recommendations when appropriate or requested. • Prepare appetizers, salads, and cold dishes. • Assist a team of hosts and hostesses by greeting, seating, and thanking customers. • Communicate with kitchen staff directly and via computers.
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Assistant Head Housekeeper
Motel One-Hotel Vienna Hauptbahn Hof - Vienna, Austria
HousekeepingJune 2015 - September 2015 · 4 monthsChecking rooms for cleanliness Controlling work of housekeeping employees Guest service Maintained a friendly manner and calm, positive demeanor when handling complaints Answer inquiries and provide information clearly and efficiently. Answer calls, send additional services, and redirect incoming calls for guests.
Education
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Executive Education
Manipal University - Dubai, United Arab Emirates
April 2019 - July 2019Digital Marketing
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College Degree – Hospitality & Tourism Management
ITM – International College of Tourism & Management - Semmering, Austria
October 2014 - May 2016Hospitality & Tourism Management ITM College based in Bad Vöslau, Austria
Languages
4 languages
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Ukrainian
Native or fluent
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Russian
Native or fluent
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English
Full professional
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German
Professional working
Personal information
Nationalities
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Ukrainian
Date of birth
June 04th 1997
Skills
10 skills
- Able to Communicate effectively
- Energetic and flexible
- Enthusiastic Person
- Fast learning
- fast worker
- Friendly & helpfull
- German language
- Good team work
- Honest, punctual,
- Open personality
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