Oliver Hadaoui

Oliver Hadaoui

Cluster Executive Assistant Manager at Panan Krabi Resort
Lives in Krabi, Thailand
over 6 months ago

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my attitude towards work, guests and superiors as well as co-workers.
I am very open, diligent and guest oriented hotelier, who loves challenges.


  • Cluster Executive Assistant Manager

    Panan Krabi Resort - Krabi, Thailand

    Administration & General
    October 2017 - Now · 1 year and 4 months

  • Executive Assistant Manager

    Crest - Phuket, Thailand

    Administration & General
    December 2016 - October 2017 · 11 months

    In charge of Rooms Division and Food and Beverage Department

  • Front Office Manager

    Hilton Worldwide - Portland, OR, United States

    Front Office reception
    May 2015 - October 2016 · 1 year and 6 months

  • Assisant Front Office Manager

    Starwood Hotels and Resorts Worldwide - Essen, Germany

    Front Office reception
    February 2015 - March 2015 · 2 months

    Day to Day Business: • ( Gruppen Files kontollieren , Inventory Check, Courtesy Calls, Erstellen Arbeitsplan, organisieren von taeglichem Staff meeting, Einarbeitung von neuen Mitarbeiter, Mitarbeitergespraeche, Reservationsaufnahme und verabeitung) • Sales/Profitability/Cost Control: • (Erreichen von Budget/Average Rate/Room Revenue, Kostenkontrolle, Kontrolle des Cashiering, Internal Audit, Manage Due Outs zum maximieren der Day Rate). Administration: • (Ueberwachung des Gaesteprofil updates , raten und codes, taegliche und woechentliche reports fuer HOD oder Executive Office, Occ. Forecast erstellen, Gruppen Zimmer blockieren, taegliche shfit checklist kontrolleiren, teilnahme an HOD Meetings. Teilname an MOD Shifts. Service: • (Effektiven und gaesteorientiert Service bieten ( Check in and out), Beschwerden Handling, Vorbereiten von Special Wuenschen, VIP Betreuung).

  • Assistant Front Office Manager

    Beyond Resort Krabi - Krabi Noi, Thailand

    Front Office reception
    March 2013 - December 2015 · 2 years and 11 months

    Day to Day Business: ( Maintain Group files, CRO Inventory, Make Courtesy Calls, Make and Approve Weekly Schedule, Daily Meeting attendance and organizing daily meeting with own staff, Training of new employees, Quarterly Job Reviews, Managing Reservations) Sales/Profitability/Cost Control: (Achieve of Budgedet Occupancy/Annual Rate/Room Revenue, Control Costs, Accuracy of Cashiering, Internal Audit, Consisting of balancing float, Manage Due Outs to maximize Day Rate, Assist HK with room discrepancies) Administration: (Accuracy with Computer input of Guest details and rates and codes, weekly reports, forecasts, establish schedule, group blocking in advance, Daily Shift Checklist, HOD Meeting attendance, MOD Shift Service: (Provide efficient Guest Service ( Check in and out), Handling complaints, Handling special guest requests, Handling VIPs) Sanitation and Housekeeping: (Participation towards overall Maintenance and Cleaning, Maintenance of Work Area and Lobby / Entrance) Personnel Management: (Training, Sel


  • Master Degree Hotel Management

    École hôtelière de Lausanne - Lausanne, Switzerland

    February 2019 - Now

  • Certificate Leading Customor Focused Teams

    Cornell University - School of Hotel Administration - Ithaca, NY, United States

    March 2015 - April 2015

  • Master Certificate Hotel Revenue Management

    Cornell University - School of Hotel Administration - Ithaca, NY, United States

    January 2013 - December 2013

  • Hotel Mangement degree

    Hotelfachschule Thun - Thun, Switzerland

    January 2011 - March 2012


  • German
    Native or fluent
  • English
    Native or fluent
  • Spanish
    Native or fluent
  • French
    Native or fluent
  • Thai
  • Arabic


  • PMS Opera, Amadeus, Fidelio, a
  • Pre opening
  • Strategic Leadership
  • • Word • Excel • PowerPoint • Access


  • Other skills

    Other skills

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