Oliver Huggins

Alumni from Barbados Community College | Hospitality Institute
Lives in North Miami, FL, United States
over 6 months ago

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OLIVER W. HUGGINS
706 Lefferts Ave. Brooklyn
New York
11203
olihugg@gmail.com


Greetings:

I am a college trained food and beverage operation personal plus thirty (30) years experience working in the hospitality industry. My experience includes bartending, server, food & beverage costing and control, supervisor, manager and past restaurant owner.

My achievements as a beverage manager is illustrate in my resume as a successful department head as I was able to consistently prepare, execute and successfully meet budget demands. I also been able to successfully trained and develop key staff to supervisory and management level

My strong work ethics and positive human relation development has made me an excellent candidate for any leadership position.

I eagerly await any opportunity for an interview to explore the potential avenues through which your establishment will benefit from my experience as I quickly learn your company’s business models and culture.

Sincerely

Oliver W. Huggins

Should you need to contact me, I can be reached at 305 914 2242,

Regards,



Oliver W. Huggins
olihugg@gmail.com
786.395.2354
305 914 2242

Education

  • Food and Beverage Operation certificate

    Barbados Community College | Hospitality Institute

    January 1985 - May 1987

    Food and beverage operation, including kitchen, dining room and bar service, inventory control and service management.

Languages

  • English
    Native or fluent
    100%

Other

  • Resume

    OLIVER W. HUGGINS
    505 NW 128th Street, Miami, FL 33168
    786.395.2354
    olihugg@gmail.com

    CAREER SUMMARY
    I am an experienced culinary professional with a unique combination of technical and managerial expertise that includes leadership qualities and overseeing the day-to-day food and beverage operation. At the Royal Beach Casino, I have developed and improved the service and reduced cost for the Food and Beverage department as well as the Facilities Cleaning department. I also was owner of the Coconut Café and Royal Golf Bar from 1991 to 2002.
    I am a very dedicated and hard-working department head with professional attributes and experience in planning, implementation and executing company policies and procedures in the most cost-effective and productive manner..
    In 2013, I was named Manager of the Year!


    EDUCATION Culinary Diploma in Food & Beverage Operations
    Barbados Community College – Barbados, 1985 – 1987

     Top 5% of class
     Coursework in Food & Beverage Operation
     Coursework in Food Service Management and Restaurant Management
     Coursework in Marketing, Accounting and Cost Control
     Basic Vocational Certificate: Hospitality
     Culinary Arts coursework


    SKILLS
     Service-oriented
     Strong Work Ethic
     Inventory & cost control
     Food and beverage service background
     Staff scheduling
     Cost-control experience
     Natural leader
     Conflict resolution
     Point of Sale (POS) system operation
     Results Oriented


    WORK HISTORY
    2/04 - Present Food & Beverage/Facilities Manager, Royal Beach Casino
    Frigate Bay, St. Kitts, West Indies

    2014 -- Increase portfolio at The Sky Ultra Lounge - SUL (upscale cocktail lounge in the Royal Beach Casino)
     Prepare financial analysis for the bar renovations and profitability
     Develop cocktail menu
     Develop and manage operational budget
     Maintain exceptional guest experience through service, products and facility
     Hire and train staff in the SUL service experience: (PMCE) positive memorable customer experience
     Assist the RBC marketing team in the marketing and events planning for the SUL
     Develop SUL customers experience
     Establish and maintain daily food & beverage cost
     Consistently review SUL products including cocktails, service, events and marketing and discuss with the Vice President of Operations

    May 2009 -- Increase portfolio Facilities Manager

     Developed policies and procedures that improve the department’s productivity
     Maintained clean casino environment
     Improved staff daily cleaning tasks and responsibilities
     Reduced the department operation cost
     Reduced staffing by 20%
     Improved the quality and efficiency of the cleaning products and materials

    October 2007 – Promoted to Food & Beverage Manager

     Implemented effective and efficient service procedures
     Redeveloped and created a budget with specific revenue and beverage cost targets
     Improved supervisors’ leaderships skills to effectively manage their respective shifts
     Carefully interviewed, selected, trained and supervised new recruits
     Interacted positively with customers while promoting casino programs including promotions
     Skillfully interacted with external vendors to obtain the best quality in pricing and product
     Conducted timely performance evaluations for all front of house staff
     Effectively managed payroll and staffing hours
     Resolved guests concerns and created positive outcomes
     Investigated and quickly resolved conflicts within the department
     Met, greeted and encouraged feedback from customers and used feedback to
    implement positive changes within the department
     Managed beverage costs within the department
     Hired, trained and disciplined staff according to the RBC policies and procedures

    Feb 2004 – Beverage Supervisor

     Supervised ten to fifteen associates per shift including bartenders, cocktail servers and porters
     Carried out supervisory responsibilities in accordance with the casino policies and procedures
     Appraised, rewarded and disciplined employees
     Addressed complaints and resolved patrons’ and associates’ issues
     Ensured timely handling and resolving of guest complaints
     Assigned and oversaw employees' daily duties, tasks and work stations
     Observed and evaluated employees and work procedures to ensure quality
    standard and service is met at all times
     Reviewed and approved bar closing reports, requisitions and opening and closing inventory
     Inspected bar operations including requisitions, opening and closing duties and service preparations

    4/03 – 1/04 Bar Manager, Oasis Sports Bar & Grill, Frigate Bay, St. Kitts, West Indies

     Carefully interviewed, selected, trained and supervisory staff
     Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes
     Interacted positively with customers while promoting hotel facilities and services
     Organized special events in the restaurant, including receptions, promotions and corporate luncheons
     Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits
     Correctly calculated inventory and ordered appropriate supplies
     Strategically developed effective marketing plans to increase sales and profits while managing costs
     Recognized and formally acknowledged outstanding staff performance to boost staffs morals
     Actively participated in customer service daily tasks
     Promoted a positive atmosphere and image, went above and beyond to guarantee each customer received exceptional service
     Prepared for and executed new menu implementations
     Oversaw front of house personnel to maintain adequate staffing and minimize
    overtime
     Skillfully interacted with external vendors to obtain the best quality in pricing and product
     Conducted timely performance evaluations for all front of house staff


    10/95 – 4/02 Owner/Manager, Royal Golf Bar, Frigate Bay, St. Kitts, West Indies

     Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
     Led and directed team members on effective methods of operation and procedures
     Prepared for and executed new menu implementations
     Oversaw front of house personnel to maintain adequate staffing and minimize
    overtime
     Strategically developed effective marketing plans to increase sales and profits
     Correctly calculated inventory and ordered appropriate supplies.

    8/89 – 9/97 Owner, Managing Director, Coconut Café Ltd
    Frigate Bay, St. Kitts, West Indies

     Transformed the service from a snack bar & grill operation to a
    full service casual service restaurant
     Promoted the business through participation in and sponsorship of community events
     Increased sales by 28% in the first two years and a steady growth of 12% to 15% for the next five years
     Carefully interviewed, selected, trained and supervised staff
     Interacted positively with customers while promoting the restaurant services
     Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
     Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits
     Correctly calculated inventory and ordered appropriate supplies
     Strategically developed effective marketing plans to increase sales and profits while managing costs
     Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity
     Actively participated in ongoing customer service programs to build sales and
    rapport in the community
     Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service

    AFFILIATIONS

     South Stars football Club 1995-1998 - Member, Sponsor and Disciplinary Committee Member

     St. Kitts Nevis Red Cross 1982 -1986 - Youth Coordinator and Training Officer

     St. Kitts Jaycees 1981- 1985, Positions held:
    o Chairman Annual Car fund raising committee 1982
    o Chairman of the annual fund raising committee and served on various other committees
    o Treasurer 1983-84
    o Vice President of Management 1984-85 (resigned and left for college)

     St. Kitts-Nevis Hotel and Tourism Association 1993-1998

     Board of Directors (Allied membership 1995-2000)

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