Olivia Christopher

Market Associate

Expedia Inc. - London, United Kingdom

Develop and sustain business relationships between Expedia, a large online travel company, and over 30 hotel chains Ensure Expedia´s offering is competitive and attractive by working with chains’ headquarters to help them maximize marketing and distribution  Optimize the content, rates and availability shown on Expedia’s website  Support Expedia business development efforts by managing communication among in-house teams, and by testing and implementing new procedures Develop revenue optimisation plans with internal and external partners Develop and present analysis within Expedia to inform successful action plans

Global Sales Support Coordinator - Entertainment and M&E

AccorHotels - London, United Kingdom

Sales support for Entertainment and M&E sectors at Europe’s largest hotel chain, contributing to $6m in revenues Helped set up and attended promotional activities for Accor and its clients Created and implemented a new process for handling booking enquiries, including team training Ensured coordination and timely response to requests for bids  Negotiated specific terms and conditions with general managers and sales directors at Accor hotels Ensured that the enquiries and contracts were correctly loaded and confirmed in CRM/CDM system (Salesforce) Contributed to company knowledge of its hotels, including through site inspections

Sales Coordinator

Gemini Hospitality - New York, NY, United States

Managed and maintained the start-up hotel’s sales operations  Recruited two large corporate accounts, providing 745 room nights Coordinated 14 group stays, generating a yearly revenue of $640,000 Attended recruiting meetings with potential corporate and group accounts and  solicited feedback

Human Resources Internship

Hilton Dubai Jumeirah Resort - Dubai, United Arab Emirates

Handled staff issues and complaints at this large resort hotel Created a job description and responsibilities report for every member of staff

F&B Cross Training

Hotel Miramar Barcelona - Barcelona, Spain

Responsible for food and beverage operations in the Lobby area of this primarily corporate hotel Coordinated and supervised set-ups of conference buffet lunches Trained new Lobby staff

Les Roches International School of Hotel Management [ EURHODIP - International Association supporting Hospitality and Tourism Education and Training ] - Sierre, Switzerland