Olivia Christopher

Hospitality Account Manager at Tink Labs

Lives in London, United Kingdom

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About me

My goal is a fulfilling job building on my international upbringing and my professional qualifications and experience in the travel and hospitality industry.

Experience

6 years and 7 months

Hospitality Account Manager

Tink Labs - London, United Kingdom

Management

November 2018 - Now · 1 year and 2 months

• Serve as the lead point of contact for all hotels to develop a trusted relationship with key accounts, hotel stakeholders and executive sponsors • Train and regularly meet decision makers to identify, articulate and prioritise their needs • Monitor hotel partners and hotel guests usage and develop data-driven recommendations to increase online rates, utilisation and engagement metrics • Creating a “win-win” situation by matching client needs to Tink Labs offerings and presenting these in compelling ways • Gain commitment from hotel partners and increase guest engagement • Keep hotels satisfied and delivering exceptional service on a day-to-day basis, including resolving complaints and preventing additional issues by improving processes
Market Associate

Expedia Inc. - London, United Kingdom

Sales & Marketing

June 2016 - March 2018 · 1 year and 10 months

Develop and sustain business relationships between Expedia, a large online travel company, and over 30 hotel chains Ensure Expedia´s oﬀering is competitive and attractive by working with chains’ headquarters to help them maximize marketing and distribution Optimize the content, rates and availability shown on Expedia’s website Support Expedia business development eﬀorts by managing communication among in-house teams, and by testing and implementing new procedures Develop revenue optimisation plans with internal and external partners Develop and present analysis within Expedia to inform successful action plans
Global Sales Support Coordinator - Entertainment and M&E

ACCOR - London, United Kingdom

Sales & Marketing

January 2015 - June 2016 · 1 year and 6 months

Sales support for Entertainment and M&E sectors at Europe’s largest hotel chain, contributing to $6m in revenues Helped set up and attended promotional activities for Accor and its clients Created and implemented a new process for handling booking enquiries, including team training Ensured coordination and timely response to requests for bids Negotiated specific terms and conditions with general managers and sales directors at Accor hotels Ensured that the enquiries and contracts were correctly loaded and confirmed in CRM/CDM system (Salesforce) Contributed to company knowledge of its hotels, including through site inspections
Sales Coordinator

Gemini Hospitality - New York, NY, United States

Sales & Marketing

January 2013 - December 2013 · 1 year

Managed and maintained the start-up hotel’s sales operations Recruited two large corporate accounts, providing 745 room nights Coordinated 14 group stays, generating a yearly revenue of $640,000 Attended recruiting meetings with potential corporate and group accounts and solicited feedback
Human Resources Internship

Hilton Dubai Jumeirah Resort - Dubai, United Arab Emirates

Human Resources

January 2012 - July 2012 · 7 months

Handled staff issues and complaints at this large resort hotel Created a job description and responsibilities report for every member of staff
F&B Cross Training

Hotel Miramar Barcelona - Barcelona, Spain

F&B service

January 2011 - July 2011 · 7 months

Responsible for food and beverage operations in the Lobby area of this primarily corporate hotel Coordinated and supervised set-ups of conference buffet lunches Trained new Lobby staff