Om Krishna Dhungana

Om Krishna Dhungana

Cluster Executive Housekeeper at Royal Continental Hotel
Lives in Dubai, United Arab Emirates

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About me

Striving to look for creative ways and means to enhance guest experience and to keep the property contemporary at all times.With my strong leadership and communication skills,I have been successful in :Team building,staff retention,structured regular trainings,higher guest satisfaction scores,succession planning for team members to ensure that all team members have a passion for their job to significantly contribute towards company’s revenue, guest satisfaction and employee satisfaction targets.
My strengths have been to successfully execute projects on time and within the budget.I have established processes and standards,operational procedures and Manuals for the Housekeeping /Rooms Division.I have done pre-opening set ups,planning and executing mass trainings and Conceptual, Material,Operational planning along with Department management and Environment and safety training to all team members.

Specialties: 11 years of extensive hands-on and managerial experience in Housekeeping/Recreation and Laundry in the best five star hotels. Skilled at team building, resource management, cost effectiveness, eye for detail and customer satisfaction. Strong background in the opening, pre opening and refurbishment of hotels,sound knowledge of Interior designing.


12 years and 4 months

  • Cluster Executive Housekeeper

    Royal Continental Hotel - Dubai, United Arab Emirates

    February 2019 - Now · 1 year

    CORE WORK ACTIVITIES Managing Housekeeping Operations • Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.Works effectively with the Engineering department on guestroom maintenance needs. • Supervises the property general cleaning schedule. • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. • Inventories stock to ensure adequate supplies. • Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures. • Assists in the ordering of guestroom supplies, cleaning supplies and uniforms. • Supports and supervises an effective inspection program for all guestrooms and public space. • Communicates areas that need attention to staff and follows up to ensure understanding. • Ensures all employees have proper supplies, equipment and uniforms. Managing Departmental Costs • Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals. • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. • Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. Ensuring Exceptional Customer Service • Responds to and handles guest problems and complaints. • Strives to improve service performance. • Empowers employees to provide excellent customer service. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Conducting Human Resources Activities • Participates as needed in the investigation of employee accidents. • Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met. • Ensures employees understand expectations and parameters. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. • Observes service behaviors of employees and provides feedback to individuals. • Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary. • Participates in the employee performance appraisal process, providing feedback as needed. • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. • Participates in employee progressive discipline procedures.

  • Cluster Executive Housekeeper

    Barceló Group of Hotel - Dubai, United Arab Emirates

    June 2018 - January 2019 · 8 months

  • Executive Housekeeper

    CIty Seasons Hotels - Dubai, United Arab Emirates

    November 2014 - May 2018 · 3 years and 7 months

  • Executive Housekeeper

    The Country Club Hotel, - Dubai, United Arab Emirates

    October 2013 - November 2014 · 1 year and 2 months

  • Executive Housekeeping

    Roxy Resort Maldives (former Zitahli Resorts and Spa) - North Province, Maldives

    June 2012 - September 2013 · 1 year and 4 months

  • Executive Housekeeping

    Hyatt Regency Kathmandu Nepal - Kathmandu, Nepal

    May 2011 - May 2012 · 1 year and 1 month

  • Assistant Director of Housekeeper

    Shangri-La Hotel Kathmandu Nepal - Kathmandu, Nepal

    September 2010 - May 2011 · 9 months

  • Housekeeping Senior Supervisor

    Radisson Blue Hotel Doha Qatar (former Ramada Plaza Doha ) - Doha, Qatar

    October 2007 - August 2010 · 2 years and 11 months


  • BSc. Hotel Management (3 yrs.)

    Silver Mountain School of Hotel Management Kathmandu Nepal - Kathmandu, Nepal

    February 2003 - April 2006


4 languages

  • English

    Native or fluent

  • Hindi

    Native or fluent

  • Nepali

    Native or fluent

  • Arabic

    Limited working

Personal information


  • Nepalese

Date of birth

September 03rd 1988


6 skills

  • Budgeting
  •  Guest Management & Situation Handling.  Stron
  • Housekeeping
  • Laundary
  • Laundry Operations
  • Team management skills
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