Omayma Elgareh

Omayma Elgareh

Guest Service Supervisor at Hideaway beach resorts and spa
Lives in Cairo, Egypt
over 6 months ago

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My mission meets my desire to always offer the guest the best services in the better conditions with highest standards of quality.
- I have the qualification you looking for, Am a team player and I take your action, I have the desire to be successful while I make died line and I deliver what I promise as a result I always made by manager look good
- I have been in hospitality for several years, in most of my experience is been dealing with course of the customers I truly enjoyed working with the people in this business as well as with the challenges, in my job the good relationship I formed with my customers resulted on me holding the highest customer potential rate.

Experience

  • Guest Service Supervisor

    Hideaway beach resorts and spa - Maldives

    Guest Relations
    September 2014 - April 2018 · 3 years and 8 months

    supervise and lead the daily operations of the villas. friendly, courteous manner and helpful attitude exceeding beyond guests expectation. providing the highest quality of friendly service to our guest. Follow the Hotel standards and policies are correctly applied and follow the appearance and personal hygiene, making sure the uniforms and grooming as hotel standard. Also i do Conduct daily briefing to ensure important information and updates are shared among team members also discuss any issue haven’t been communicated Provide assistance and support to all the Butlers Review in-house, arriving and departing guests on a daily basis and assign butlers in the day before inspect VIP arrival and amenities setup to meet set standards Coaching Butlers when necessary; able to provide constructive feedback about their performance Manage guest requests and follow through if necessary Sometimes adapt and change in procedure/ policy quickly and must be able to implement thereafter & initiate projects for the improvement of the department Update information sheet, menus and restaurant list periodically for Butlers to use in their daily operations Demonstrate an enjoyment and enthusiasm for work through effective relationships with other Team Members/ Department Attend training sessions as and when schedule also Be updated with the major events and latest happenings within the property and in town in order to provide appropriate recommendations to guest On the other side i was also • Maintain a friendly, pleasant and neat image to the guest. Always use guest name whenever possible and appropriate. • Provides courteous service to guest and responds promptly to guest inquiries, complaints or request. • Handles guest complaints and request immediately and ensures that guest are satisfied with the service. Request assistance from the Assistant Manager if complaints and request cannot be handled

  • Banquet and catering Supervisor

    WDoha Hotel - Doha, Qatar

    Asset Management
    September 2008 - May 2014 · 5 years and 9 months

    Lead Banquet and catering team in the serving of guests during the functions to ensure positive guest experience. Assisting banquet manager in ordering events beverages, event cost, and innovation requested menus selection & translation. , talents tasks& schedule, casual ordering, invoices, attending daily and weekly meetings for sales& Bnf outlets+ the talent dailybriefing Inspect banquet areas at end of function to ensure all equipment is returned to its proper area and all areas are clean. Recap all banquet checks at end of each day and turn in to Night Audit. Know the menu for each function served and be able to explain the major ingredients and preparation method for each item to be served. Comply with attendance rules and be available to work on a regular basis. Check room set-up to see that Banquet Event Orders directions are completely followed. Make contact with group representatives. Communicate all Event Orders changes to catering office and affected departments. Coordinate with banquet staff set-ups, changes and time schedules for all functions In my position also I assist the events manager to soliciting bids from vendors according the casuals and other innovation needed or cleaning for any of the venues, & contacting with, photographers, DJs, florists and videographers - for the event. Before the event, - follow up license as well I also ensure all details about the event are accurate. In some cases I require for additional services such as food service, transportation and confirming accommodations for the guest’smaybe goodies bags or corporate gifts, banners, lodging and Transport During the course of the event follow up and monitor all activities, ensure staff is on task and make sure attendees of the event are satisfied with their experience.

Education

  • BA

    Ain Shams University - - Cairo, Egypt

    September 1997 - May 2001

Languages

  • English
    Native or fluent
    100%
  • Arabic
    Native or fluent
    100%

Skills

  • Computer
  • Opera
  • Opera ..english .customer services

Other

Connections
Sammy Hsieh
Tour Guide at Xiaomage Travel Agency
Cloudia Wang
Retail Manager at M.A.C
William Raj
Director Of Engineering ( Pre-Opening & Operation ) at Vakkaru Maldives
View 27 connections
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