Omkar Ghag

Omkar Ghag

Assistant Restaurant Manager at Grand Hyatt Mumbai
Lives in Mumbai, India
over 6 months ago

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Restaurant manager with multi-outlet experience,proven solid track record of running restaurants successfully starting from brand promotion, competition research, business development and strengths in building cohesive, top-performing and customer-centric teams. An active supervision of every part of the restaurant operations including service levels, menu quality, staffing and financial aspect.

Experience

  • Assistant Restaurant Manager

    Grand Hyatt Mumbai - Mumbai, India

    F&B service
    October 2010 - October 2018 · 8 years and 1 month

    Grand Hyatt Mumbai | Mumbai, MH 1. China House restaurant - Chinese cuisine 2. Gourmet Store - Retail, Gourmet Deli 3. Room service - 545 rooms and 110 service apartments Key functions:  Supervised, trained and developed team members in accordance with company policies and procedures.  Organized special events in the restaurant, including receptions, promotions and corporate luncheons.  Created fun team building activities to engage staff in up-selling to meet revenue targets.  Promoted the business through participation in and sponsorship of community events.  Led and directed team members on effective methods, operations and procedures.  Developed, implemented and managed business plans to promote profitable food and beverage sales.  Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.  Strategically developed effective marketing plans to increase sales and profits while managing costs.  Interacted positively with customers while promoting hotel facilities and services.  Conducted timely performance evaluations for all front of house staff.  Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.  Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.  Prepared for and executed new menu implementations.  Oversaw front of house personnel to maintain adequate staffing and minimize overtime.  Skillfully interacted with external vendors to obtain the best quality in pricing and product.

Education

  • Hospitality Management

    Kohinoor college of Hospitality Management - Mumbai, India

    July 2007 - June 2010

Languages

  • Hindi
    Native or fluent
    100%
  • Marathi
    Native or fluent
    100%
  • English
    Native or fluent
    100%

Skills

  • Business acumen
  • Creating dynamic environment
  • Customer service oriented
  • Employee motivation/retention
  • Excellent Attention to detail
  • Fast Learner
Following
Leonardo Hotels
Berlin, Germany
Hyatt Regency Amsterdam
Amsterdam, Netherlands
Burj Al Arab - Jumeirah
Dubai, United Arab Emirates
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