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Restaurant manager with multi-outlet experience,proven solid track record of running restaurants successfully starting from brand promotion, competition research, business development and strengths in building cohesive, top-performing and customer-centric teams. An active supervision of every part of the restaurant operations including service levels, menu quality, staffing and financial aspect.
Assistant Restaurant Manager
Grand Hyatt Mumbai - Mumbai, IndiaF&B serviceOctober 2010 - October 2018 · 8 years and 1 month
Grand Hyatt Mumbai | Mumbai, MH 1. China House restaurant - Chinese cuisine 2. Gourmet Store - Retail, Gourmet Deli 3. Room service - 545 rooms and 110 service apartments Key functions: Supervised, trained and developed team members in accordance with company policies and procedures. Organized special events in the restaurant, including receptions, promotions and corporate luncheons. Created fun team building activities to engage staff in up-selling to meet revenue targets. Promoted the business through participation in and sponsorship of community events. Led and directed team members on effective methods, operations and procedures. Developed, implemented and managed business plans to promote profitable food and beverage sales. Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity. Strategically developed effective marketing plans to increase sales and profits while managing costs. Interacted positively with customers while promoting hotel facilities and services. Conducted timely performance evaluations for all front of house staff. Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits. Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant. Prepared for and executed new menu implementations. Oversaw front of house personnel to maintain adequate staffing and minimize overtime. Skillfully interacted with external vendors to obtain the best quality in pricing and product.
Kohinoor college of Hospitality Management - Mumbai, IndiaJuly 2007 - June 2010
HindiNative or fluent100%
MarathiNative or fluent100%
EnglishNative or fluent100%
- Business acumen
- Creating dynamic environment
- Customer service oriented
- Employee motivation/retention
- Excellent Attention to detail
- Fast Learner