Onah Friday Ibu

Onah Friday Ibu

Head Housekeeping Supervisor at Enova by Veolia(Ferrari World,Warner Bros.World & Yas Water World)
Lives in Abu Dhabi, United Arab Emirates

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About me

Currently working as Senior Housekeeping Supervisor (Special Projects) with over 10 years of Hotel experience via restaurants, Housekeeping and Front office including Housekeeping planning and preparation, amenities planning and cost control, security operations, chemical handlers and hygiene standard procedures, staff management, On-the-job training by developing training manuals/SOPs. Areas of expertise include maintaining Housekeeping operations, conducting outlet briefing, cleaning service operations, room and public areas duty and, problem solving

Experience

13 years and 1 month

  • Head Housekeeping Supervisor

    Enova by Veolia(Ferrari World,Warner Bros.World & Yas Water World) - Abu Dhabi, United Arab Emirates

    Housekeeping
    July 2018 - Now · 1 year and 3 months

     Supervise the daily activities of team. Ensure optimal use of manpower and resources including sub contractors and their staff  Wastes management  Pest control management  Preparation and submission of quotations and estimates  Respond in a prompt and efficient manner to all reactive issues and call centre request  Report to facilities manager on work progress and issues on daily basis  Accurate monitoring on a daily basis of hours booked and clocked hours  Compile daily inspection checklist to monitor standard of work and completion to the schedule  Explore and increase business with residential and other clients  Display a sound knowledge of all soft services activities  Strong team work ethic and promotion of customer excellence  Adopt a caring attitude in all dealing with staffs  Establish procedures for work for staffs  Ensure the provision of a safe and healthy working environment for all personnel  Administration and clerical responsibilities as required by job  Closing of service request(SRs) using PDA  Compiling and resolving QHSE findings

  • Floor Supervisor

    Marriott International - Dubai, United Arab Emirates

    Housekeeping
    November 2016 - April 2018 · 1 year and 6 months

    o Financial  Using and controlling supplies, amenities, and cleaning agents in cost effective manner by adhering to Green Globe initiative.  Maintaining amenity and supply inventories  Maintaining productivity of associates as assigned, o Main Duties  Reports for duty punctually wearing the correct uniform and name badge at all times.  Provides courteous and professional service at all times.  Liaises and cooperate with front office to ensure all areas are ready as per the needs of the department.  Liaises with banqueting and the food and beverage department in order to ensure all areas are ready as per the needs of the department.  Constantly aware of the room status to obtain maximum vacant rooms for sale.  Liaising and cooperating with the engineering department for all maintenance repairs to be done in the various areas.  Completes daily checks of all guest rooms on allocated section and report discrepancies found.  Checks VIP rooms prior to guest arrival and thereafter daily to ensure that the standard is maintained for the duration of the guest stay.  Ensures that pantries are properly stocked with linen, guest supplies, cleaning supplies according to the established par stock.  Ensures all deep cleaning programs are carried out as per set schedules.  Ensures that plants and flowers are looking fresh and in good condition and to inform the florist of any touch ups that need to be done.  Understands and adheres to all fire safety procedures.  Carries out other duties assigns by the Executive Housekeeper/ Housekeeping Manager.  Be aware of the company’s Quality Policy, Vision, Mission Statement, Guiding Principles and hallmarks and ensures that these are put into practice in our daily work activities.  Communicate new or amended procedures to relevant departments/ colleagues in a timely manner, ensuring they have been understood.  Control department forms and records according to the hotel standards for Document Control.  Adhering to Departmental Performance Plan.  Training and coach all housekeeping attendants according to the monthly training plan set-up by the departmental trainer.  Assists in all inventories, which are conducted on a monthly or quarterly basis.  Allocates room to housekeeping attendants according to the system o Administration  Creating checklists and ask Room Attendants for follow ups  Record meet and greet guests daily  Record morning and turndown service handovers to PM Supervisor  Document section colleagues sections, key numbers and equipments used  Track checklists and special projects on information binders  Complete all others documents as assigned.  Communications  Attend all Housekeeping briefing and Team Leaders/ Managers briefing  Attend all Resorts Housekeeping general monthly communication meetings

  • Housekeeping Supervisor

    Madinat Jumeirah, Jumeirah International - Dubai, United Arab Emirates

    Housekeeping
    July 2015 - October 2016 · 1 year and 4 months

    o Financial  Using and controlling supplies, amenities, and cleaning agents in cost effective manner by adhering to Green Globe initiative.  Maintaining amenity and supply inventories  Maintaining productivity of associates as assigned, o Main Duties  Reports for duty punctually wearing the correct uniform and name badge at all times.  Provides courteous and professional service at all times.  Liaises and cooperate with front office to ensure all areas are ready as per the needs of the department.  Liaises with banqueting and the food and beverage department in order to ensure all areas are ready as per the needs of the department.  Constantly aware of the room status to obtain maximum vacant rooms for sale.  Liaising and cooperating with the engineering department for all maintenance repairs to be done in the various areas.  Completes daily checks of all guest rooms on allocated section and report discrepancies found.  Checks VIP rooms prior to guest arrival and thereafter daily to ensure that the standard is maintained for the duration of the guest stay.  Ensures that pantries are properly stocked with linen, guest supplies, cleaning supplies according to the established par stock.  Ensures all deep cleaning programs are carried out as per set schedules.  Ensures that plants and flowers are looking fresh and in good condition and to inform the florist of any touch ups that need to be done.  Understands and adheres to all fire safety procedures.  Carries out other duties assigns by the Executive Housekeeper/ Housekeeping Manager.  Be aware of the company’s Quality Policy, Vision, Mission Statement, Guiding Principles and hallmarks and ensures that these are put into practice in our daily work activities.  Communicate new or amended procedures to relevant departments/ colleagues in a timely manner, ensuring they have been understood.  Control department forms and records according to the hotel standards for Document Control.  Adhering to Departmental Performance Plan.  Training and coach all housekeeping attendants according to the monthly training plan set-up by the departmental trainer.  Assists in all inventories, which are conducted on a monthly or quarterly basis.  Allocates room to housekeeping attendants according to the system o Administration  Creating checklists and ask Room Attendants for follow ups  Record meet and greet guests daily  Record morning and turndown service handovers to PM Supervisor  Document section colleagues sections, key numbers and equipments used  Track checklists and special projects on information binders  Complete all others documents as assigned.  Communications  Attend all Housekeeping briefing and Team Leaders/ Managers briefing  Attend all Resorts Housekeeping general monthly communication meetings

  • Head Housekeeping Supervisor

    Radisson Blu Hotels - Lagos, Nigeria

    Housekeeping
    April 2011 - May 2015 · 4 years and 2 months

    o Financial  Using and controlling supplies, amenities, and cleaning agents in cost effective manner by adhering to Green Globe initiative.  Maintaining amenity and supply inventories  Maintaining productivity of associates as assigned, o Main Duties  Reports for duty punctually wearing the correct uniform and name badge at all times.  Provides courteous and professional service at all times.  Liaises and cooperate with front office to ensure all areas are ready as per the needs of the department.  Liaises with banqueting and the food and beverage department in order to ensure all areas are ready as per the needs of the department.  Constantly aware of the room status to obtain maximum vacant rooms for sale.  Liaising and cooperating with the engineering department for all maintenance repairs to be done in the various areas.  Completes daily checks of all guest rooms on allocated section and report discrepancies found.  Checks VIP rooms prior to guest arrival and thereafter daily to ensure that the standard is maintained for the duration of the guest stay.  Ensures that pantries are properly stocked with linen, guest supplies, cleaning supplies according to the established par stock.  Ensures all deep cleaning programs are carried out as per set schedules.  Ensures that plants and flowers are looking fresh and in good condition and to inform the florist of any touch ups that need to be done.  Understands and adheres to all fire safety procedures.  Carries out other duties assigns by the Executive Housekeeper/ Housekeeping Manager.  Be aware of the company’s Quality Policy, Vision, Mission Statement, Guiding Principles and hallmarks and ensures that these are put into practice in our daily work activities.  Communicate new or amended procedures to relevant departments/ colleagues in a timely manner, ensuring they have been understood.  Control department forms and records according to the hotel standards for Document Control.  Adhering to Departmental Performance Plan.  Training and coach all housekeeping attendants according to the monthly training plan set-up by the departmental trainer.  Assists in all inventories, which are conducted on a monthly or quarterly basis.  Allocates room to housekeeping attendants according to the system o Administration  Creating checklists and ask Room Attendants for follow ups  Record meet and greet guests daily  Record morning and turndown service handovers to PM Supervisor  Document section colleagues sections, key numbers and equipments used  Track checklists and special projects on information binders  Complete all others documents as assigned.  Communications  Attend all Housekeeping briefing and Team Leaders/ Managers briefing  Attend all Resorts Housekeeping general monthly communication meetings

  • PM Shift Leader

    Southern Sun Hotels - Lagos, Nigeria

    Housekeeping
    June 2010 - April 2011 · 11 months

    Overall cleaning of the guestrooms to include, but not limited to dusting, making beds, soiled linen removal from rooms, and retrieval of clean linen from linen closets, vacuuming, bathroom cleaning, inside window cleaning, replenish rooms with supplies, etc, as per the hotel standards.  Responsible for signing in and out master keys daily  Maintain proper usage of cleaning supplies and equipment  Update and mark all cleaned rooms on their assignment paper  Take accurate room status reports at the end of the shift  Keep linen closets, supply closet and service landing organized and clean  Empty vacuum cleaner each time it is nearly full.  Report any problems or questions to supervisor assigned to the floor  Offer assistance to guest and colleagues in a courteous manner.  Use hands to lift, carry, or pull objects that may be heavy  Perform routine work consistently.  To use “service” sign and keep the doors closed at all times, when making up rooms  To call room service for removal of trays/trolleys  To report instantly and turn over to housekeeping office any lost and found items

  • Room Attendant

    DE Renaissance Hotels - Lagos, Nigeria

    Housekeeping
    June 2006 - May 2010 · 4 years

    Overall cleaning of the guestrooms to include, but not limited to dusting, making beds, soiled linen removal from rooms, and retrieval of clean linen from linen closets, vacuuming, bathroom cleaning, inside window cleaning, replenish rooms with supplies, etc, as per the hotel standards.  Responsible for signing in and out master keys daily  Maintain proper usage of cleaning supplies and equipment  Update and mark all cleaned rooms on their assignment paper  Take accurate room status reports at the end of the shift  Keep linen closets, supply closet and service landing organized and clean  Empty vacuum cleaner each time it is nearly full.  Report any problems or questions to supervisor assigned to the floor  Offer assistance to guest and colleagues in a courteous manner.  Use hands to lift, carry, or pull objects that may be heavy  Perform routine work consistently.  To use “service” sign and keep the doors closed at all times, when making up rooms  To call room service for removal of trays/trolleys  To report instantly and turn over to housekeeping office any lost and found items

Education

  • Diploma

    Global Arabian Consultancy and Training - Abu Dhabi, United Arab Emirates

    January 2019 - April 2019

    Certified occupational health and safety specialist

  • Diploma in Education

    Adeniran Ogunsanya College of Education - Lagos, Nigeria

    August 2008 - July 2011

    Diploma in Business Education

Languages

1 language

  • English

    Full professional

Personal information

Nationalities

  • Nigerian

Date of birth

August 19th 1987

Skills

6 skills

  • Checking and stocking
  • Opera System
  • Telephone etiquette
  • Training and Assessment
  • Training and coaching
  • Training and Development

Additional Information

1 information shared

  • Special projects and Briefing coordinator

    Special projects, stretch projects, activities ( Briefing ice breaker) coordinator

    Download the file
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