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A well-presented, articulate and conﬁdent Assistant Front Desk and Duty Manager with a proven ability to provide exceptional customer service with the highest standards of hospitality and service to guests adhering to all the Marriott and The Ritz-Carlton brand standards and hotel policies, procedures and regulations, while striving towards total guest satisfaction.
Assistant Front Desk Manager (Pre-opening)
Lapita, Dubai Parks and Resorts, Autograph Collection Hotels - Dubai, United Arab EmiratesRooms divisionOctober 2016 - October 2018 · 2 years and 1 month
Front Office Supervisor (Duty Manager)
Sharq Village & Spa, A Ritz-Carlton Hotel - Doha, QatarRooms divisionSeptember 2015 - September 2016 · 1 year and 1 month
Executive Lounge Agent
The Ritz-Carlton Dubai - Dubai, United Arab EmiratesRooms divisionDecember 2013 - September 2015 · 1 year and 10 months
Tourism and Travel Services Management - Minya, EgyptSeptember 2005 - June 2008
ArabicNative or fluent100%
EnglishNative or fluent100%
- Coaching and Mentoring
- First aid/CPR certified
- Front Office
- Hotel Pre-opening
- Night Auditor
- Opera PMS
- Passion for customer care
- People leadership
- Setting up interviews