Osama Elsabaa

Osama Elsabaa

HR Specialist at Nile International Education System - Education Development Fund - Egyptian Cabinet of Ministries
Lives in Cairo, Egypt
over 6 months ago

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Egyptian On Visit Visa to UAE , Bachelor Degree of Business and Cambridge International Diploma in Business , I have 8 years of experience in HR field in Education Development Fund- Egyptian Cabinet of Ministries and Customer Service Representative at Vodafone Egypt Throughout my years of experience, I maintained the highest performance standards and I was very eager to enhance my career permanently. To improve my career
I believe that my experience in the education field will serve the job requirements

Experience

  • HR Specialist

    Nile International Education System - Education Development Fund - Egyptian Cabinet of Ministries - Cairo, Egypt

    Human Resources
    October 2014 - Now · 4 years and 2 months

    Job responsibilities: - Recruiting and staffing, - Organizational and space planning, - Performance management and improvement systems, - Employment and compliance to regulatory concerns, - Employee orientation, development, and training, - Apply the concerned laws and internal policy - Contribute in the preparation of the staff alteration by modifying the allowances & deductions (i.e Travel forms, Mobile allowances, fuel expenses, etc...), - Prepare all types of HR letters upon request, - Update & maintain the social insurance records, - Prepare the monthly reports of renewals and hand it over to Concerned teams, - Compensation and benefits administration, - Employee safety, welfare, wellness and health, - Charitable giving; and employee services and counseling, - Advises on and implements policies relating to the effective use of personnel within an organization, - Responsible for organize the annual, sick, casual and emergency leave. - Handling all HR issues with auditing authorities - Participate in discussions of annual budget and employee’s performance and bounces - Responsible for Daily Attendance Reports - Responsible for completing hiring documents - Follow up Military service for Males employees

  • Customer Service Representative

    Vodafone Egypt - Cairo, Egypt

    Customer Service
    April 2010 - March 2013 · 2 years and 12 months

    - Handling top customers technical and bill … ETC issues - Leaves Administration - Maintain the FCR first call resolution which is mean one call and handle customer complaints and inquiries - Identifying and assessing customers’ needs to achieve satisfaction - Provide accurate, valid and complete information by using the right methods/tools - Take the extra mile to engage customers - Managing floor issues and providing support to all call center agent for needed information - Deal with more than Application for example Sieble , CCAT , Win Cash , VF money transfer…. etc

Education

  • Bachelor Gegree

    Faculty of commerce Ain Shams University - Cairo, Egypt

    September 2002 - May 2007

Languages

  • Arabic
    Native or fluent
    100%
  • English
    Full professional
    80%

Skills

  • Can handle high pressure
  • Excellent customer care
  • handle customers in professional way
  • MS Office
  • Strong communicator
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