Oscar Alvarez

Oscar Alvarez

Food and Beverage at Bahia Principe Hotels & Resorts
Lives in London, United Kingdom
over 6 months ago

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Working around the world on 3 continents - Europe, Asia and South America - over the past 5 years has instigated in me many things - a love of travel, the joy of building relationships with colleagues of different nationalities and the chance to prove myself in a global setting.

Being bilingual in English and Spanish with a basic level of Portuguese and French obviously helps too as it means I can converse with guests and colleagues in a more genuine and heartfelt way and that leads to improved customer service skills.

I think my iniative is key to my success so far, being able to implement new ways of working or figuring out ways in which to grow a business or revenue. And all the while I am multi-tasking, whether that is working through a problem with a customer or making sure the cleanliness of the hotel rooms are up to scratch.

I am able to pick up new skills and adapt to ever-changing circumstances quickly and easily, turning my hand to pretty much anything that is thrown at me. I am constantly striving for excellence and would love to see what I could do for you and your organisation. Please check out my recommendations then contact me at oalvareza87@gmail.com and I will get back to you as soon as possible

Experience

  • Food and Beverage

    Bahia Principe Hotels & Resorts - Tulum, Mexico

    Other
    March 2017 - November 2017 · 10 months

    Hotel Sian Kaan - Adults only Assisting the Director of F&B on running the daily operation of the property which involves keeping up the standards of the company on all the F&B outlets (4 restaurants and 5 bars) Hotel Akumal Assisting the Director of F&B on running the daily operation of the property which involves keeping up the standards of the company on all the F&B outlets (7 restaurants and 9 bars)

  • Operations

    Starwood Hotels and Resorts Worldwide - Xi'an, China

    F&B other
    December 2013 - September 2016 · 2 years and 10 months

    The Westin Xi'an (China) The St. Regis Lhasa Resort (Tibet) The St. Regis Saadiyat Island (Abu Dhabi) • F&B Looking after different F&B outlets from ADD and Japanese restaurant in China to Seafood restaurant as well as different bars, beach lounges or Tea room. Focused most of time to ensure service runs smoothly under high quality standards, greeting and interacting with guests, handling complaints, managing and driving trainings as LQA, Health&Safety;, HACCP and core values of the company to drive full communication with different departments in the hotel to mantain the spotless of the different venues, from HSK to Maintenance. Involved on the promotions and always creating new ideas / concepts to maximize revenue in the different outlets. As well, Oscar has lead teams of 20 to 40 associates and has managed more than 15 different nationalities. • FO On the FO department, Oscar was most involved in the WEC, focused on train the associates on the basics of F&B as wines, spirits, coffee, service… and working

  • Assistant Hotel Manager

    Louvre Hôtels - Birmingham, United Kingdom

    Other
    November 2012 - September 2013 · 11 months

    3 star hotel
 40 employees 111 rooms • Sales, F&B, Front Office, Finance, HSK … Almost full responsibility in all the departments. In charge of running the hotel within the Hotel Manager supervising the service, optimizing labor cost, controlling and reducing F&B costs, creating new business on meeting rooms and strengthen guests loyalty, tracking monthly business, general accounting according to the company standards, helping on forecast and budget and track it daily, reviewing night audit, fixing opera and city ledger mistakes… Reason for leaving: Resignation. New job with Starwood Hotels & Resorts in China

  • CFO Trainee

    Belmond - Deià, Spain

    Other
    May 2012 - October 2012 · 6 months

    Luxury Hotel +200 employees 67 suite rooms Controlling incomes • Reviewing night audit • Solving night audit problems - mistakes • Reviewing sales of the different point of sales in the hotel • Checking and controlling cash Cost controller • Developing and controlling statistics • Updating statistics everyday • F&B Cost. Controlling sales - cost • Analytic analysis of the results • Creating F&B recipes to control costs • Creating layouts for MOD Sales Ledger • Controlling payments of Travel Agencies • Controlling and paying commissions Cross-training in all departments Reason for leaving: End of trainee and new job with Louvre Hotels Group

  • F&B Assistant Manager

    Six Flags - Agawam, MA, United States

    Other
    June 2011 - October 2011 · 5 months

    One of the biggest Theme Parks in USA +1,000 employees 25 restaurants •Achieving company goals: increasing profit and reducing costs •Managing work teams •Stocking inventories •Minimizing costs •Delegating responsibilities •Ensuring standards of the company to achieve the goals •Ensuring well-grooming of staff according to company policies Reason for leaving: End of trainee

Education

Languages

  • Spanish
    Native or fluent
    100%
  • English
    Full professional
    80%
  • French
    Limited working
    40%
  • Portuguese
    Limited working
    40%
  • German
    Notions
    20%
  • Chinese
    Notions
    20%

Skills

  • Complaint Handling
  • Creativity
  • Customer sevice
  • F&B operation
  • F&B service
  • Finances
  • Focus on goals
  • Guest satisfaction
  • Leadership
  • Micros
  • Opera
  • Planning
  • Problem solving
  • Staff-training
  • Team builder
  • Well-organized

Other

  • Other skills

    Other skills

Connections
Calvin Susanto
F&B Service Intern at Golf-Hôtel René Capt
Krisantus Sutrisno
Intern at Four Seasons Hotel
Raji Aljesry
Sales Manager at Four Seasons Hotels and Resorts
View 18 connections
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