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I aspire to work in an international company in order to develop my career, improve my professional knowledge and get in contact with different cultures. I have strong customer focus gained through previous customer service experience. I also have ability to multi-task and problem resolution with attention to detail, adaptation to new situations and most important, passion to serve people and go beyond their expectations.
Le Manoir de Lébioles - Spa, BelgiumOtherJuly 2015 - Now
Carry out operational and commercial duties and responsibilities. Assist guests during the whole stay experience process. Manage and monitor reservations and promotions for the restaurant and the spa. Deal with unforeseen issues at the hotel and guest’s complains. Prepare invoices, manage billings and follow up guest balances. In charge of the hotel maintenance, safety and security to the guests and employees. Explain, advise and promote the different menus in the gastronomic restaurant.
Executive Lounge Assistant
JW Marriott - Rio de Janeiro, BrazilOtherJuly 2013 - August 2014
At the Front Desk, the agent acts as a Concierge to provide guests assistance with any request or questions; Works with both cash and credit transactions with accuracy and efficiency; Greets guests and offer friendly service with check-ins and check-outs; Assists with rooms control to ensure that our inventory counts are accurate for better occupancy results; Works assisting our Executive Club with all of our Elite Members and V.I.P. guests. The main goal is to keep up with the excellence in service required as a five star hotel.
Front Desk Agent
Copacabana Palace by Orient-Express - Rio de Janeiro, BrazilFront Office receptionJanuary 2013 - August 2013
Responsible for professionally greeting guest in and out of the hotel in an efficient and cordial manner, assist guests as needed and knowledgeably sell hotel, its programs and amenities. Candidate will answer incoming calls, receive and forward faxes. Able to handle cash efficiently and does computer skills.
Intern in Rooms Division
The Ritz-Carlton Shenzhen - County Wicklow, IrelandFront Office receptionJuly 2012 - December 2012
Check in/out guests. Cashier duties. Provide information to guest inquires and coordinates all guest requests for special arrangements or services, courteously and efficiently. Attends to immediate needs of VIPs upon arrival and follow through attention throughout staff. Supervise the rooms according to the hotel standards and report any maintenance deficiencies and handling guest’s complaints. Ensure the confidentiality and security of all guest rooms.
Intern in a corporate travel agency
BBTur Viagens e Turismo LTDA - Rio de Janeiro, BrazilOtherJuly 2010 - November 2011
Attend VIP customers in all stages of their business travel. The main responsibilities were ticketing and hotel reservations, check-in at airlines companies, timing control of flights.
Plantage Confecção e Comércio de Roupas Ltda - Rio de Janeiro, BrazilOtherAugust 2009 - February 2010
Service and customer relationship. Know the customers and sell them the product line based on their preferences and needs.
PG Hotel Management
Hotel Institute Montreux - Montreux, SwitzerlandFebruary 2012 - June 2012
BA in Tourism Management
Servico Nacional de Aprendizagem Comercial - SENAC Rio de Janeiro - Rio de Janeiro, BrazilJanuary 2010 - December 2011
PortugueseNative or fluent100%
EnglishNative or fluent100%