Pylypenko Oskar

Pylypenko Oskar

Duty Manager at Grand Tirolia Kitzbühel Golf & Spa Resort
Lives in Kitzbuhel, Austria

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About me

Since a young I had the opportunity of travelling to different countries, staying in all kinds of hotel and experiencing different cultures. My real love for travelling began however when I moved with my parents to China in 2011. Then, I understood that I want to learn more about different cultures and be of assistance to the society.

I started by trying to work different jobs, engaging in charity work and by learning as much as I could, which finally led me to my dream career - Hotel Industry!

I am passionate about creating happiness, hence I always try my best to exceed expectations. My long term goal is to continue developing my skills and career so that I can further contribute to the hospitality industry and pass on my enthusiasm to hotel guests and colleagues.


6 years and 9 months

  • Duty Manager

    Grand Tirolia Kitzbühel Golf & Spa Resort - Kitzbuhel, Austria

    Rooms division
    December 2017 - April 2018 · 5 months

    - Manage complaints, guest requests & VIP's, achieve guest satisfaction - Support FO and F&B - Closing down Hotel (it was sold and had to be renovated)

  • Assistant Guest Relations Manager

    Novotel Chaweng Beach Kandaburi - Ko Samui, Thailand

    Guest Relations
    February 2017 - November 2017 · 10 months

    - Manage complaints, guest requests & VIP’s, achieve guest satisfaction - Assist FO, cover for FO Manager & engage in coaching and training of staff - Lead & coordinate projects on improving guest satisfaction and RPS scores - Collaborate on projects for loyalty programs and guest recognition - Promote Hotel Services and Tours - Draft reports regarding Guest Recognition and Front Office operations - Participate in preparation and presentation of P&L and other topics

  • Front Office Management Trainee

    Novotel Chaweng Beach Kandaburi - Ko Samui, Thailand

    Front Office reception
    August 2016 - February 2017 · 7 months

    - Check-in and check-out of guests, updating guest profiles - Supervise guest relations and communication - Cooperation with other departments and upselling of their services - Engage in projects set by management

  • Administrative Assistant

    ANICH GmbH - Hamburg, Germany

    Administration & General
    August 2014 - January 2017 · 2 years and 6 months

    At Home Mini-job - Translation & proof-reading of documents & product descriptions (German, Chinese & English) - Web-site editing, including images, outlay & products - Establishing contact & initial negotiation with suppliers - Drafting of documents and contracts

  • English and German tutor

    Private - Nanjing, China

    June 2012 - April 2016 · 3 years and 11 months

    Seasonal part-time occupation - English and German teaching of beginner and intermediate level students. - Devise lessons according to individual needs - Draft Lesson reports on occasional cooperation with training schools (e.g. Montessori Kindergarten & Babel)

  • Kitchen scholarship

    IMI Luzern - Lucerne, Switzerland

    F&B kitchen
    September 2015 - October 2015 · 2 months

    - Two weekends a month Cooking food for up to 100 students - Maintaining high hygiene standards in the kitchen

  • Waiter & Doorman

    Tian Tian restaurant - Shanghai, China

    F&B other
    October 2011 - June 2012 · 9 months

    Part-time job with training in kitchen - Opening the door and welcoming customers - Taking orders & preparing tables - Discovered Chinese cuisine and was responsible for cutting food

  • Kitchen assistant

    Institute Paul Bocuse - Shanghai, China

    F&B kitchen
    March 2012 - March 2012 · 2 months

    Two weeks internship where I was responsible for helping the cooks and cleaning the kitchen. ~25h/week

  • Waiter and Cooking assistant

    Wok Bar - Lugano, Switzerland

    F&B other
    July 2010 - August 2010 · 2 months

    - Waiting tables & serving customers - Cutting food & cleaning utensils


  • Diploma

    IMI International Management Institute Switzerland - Lucerne, Switzerland

    August 2015 - February 2017

    Completed Certificate and Diploma with the best overall result in my course. Activities: - Member of Student council for one term - Aiding in preparation of Event Team's student party - Best Overall Diploma result in course

  • A-Levels

    Oxford International College - Lucerne, Switzerland

    August 2012 - June 2015

    A-Levels course & (IGCSE) Completed following levels: Math: AS & A Biology: AS & A Chemistry: AS & A Chinese: AS & A English: Extended project - Dissertation Economics: AS only


5 languages

  • German

    Native or fluent

  • English

    Full professional

  • Russian

    Full professional

  • Chinese

    Professional working

  • Italian

    Limited working

Personal information


  • German

Date of birth

September 09th 1995


10 skills

  • Customer-service
  • Fidelio PMS
  • Microsoft office skills
  • Online trade
  • Presentation Skill
  • Protel PMS
  • Teaching
  • Trained on KTC by Accor
  • Trainer
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