Pylypenko Oskar

Pylypenko Oskar

Duty Manager at Grand Tirolia Kitzbühel Golf & Spa Resort
Lives in Kitzbuhel, Austria
over 6 months ago

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Since a young I had the opportunity of travelling to different countries, staying in all kinds of hotel and experiencing different cultures. My real love for travelling began however when I moved with my parents to China in 2011. Then, I understood that I want to learn more about different cultures and be of assistance to the society.

I started by trying to work different jobs, engaging in charity work and by learning as much as I could, which finally led me to my dream career - Hotel Industry!

I am passionate about creating happiness, hence I always try my best to exceed expectations. My long term goal is to continue developing my skills and career so that I can further contribute to the hospitality industry and pass on my enthusiasm to hotel guests and colleagues.

Experience

  • Duty Manager

    Grand Tirolia Kitzbühel Golf & Spa Resort - Kitzbuhel, Austria

    Rooms division
    December 2017 - April 2018 · 5 months

    - Manage complaints, guest requests & VIP's, achieve guest satisfaction - Support FO and F&B - Closing down Hotel (it was sold and had to be renovated)

  • Assistant Guest Relations Manager

    Novotel Chaweng Beach Kandaburi - Ko Samui, Thailand

    Guest Relations
    February 2017 - November 2017 · 10 months

    - Manage complaints, guest requests & VIP’s, achieve guest satisfaction - Assist FO, cover for FO Manager & engage in coaching and training of staff - Lead & coordinate projects on improving guest satisfaction and RPS scores - Collaborate on projects for loyalty programs and guest recognition - Promote Hotel Services and Tours - Draft reports regarding Guest Recognition and Front Office operations - Participate in preparation and presentation of P&L and other topics

  • Front Office Management Trainee

    Novotel Chaweng Beach Kandaburi - Ko Samui, Thailand

    Front Office reception
    August 2016 - February 2017 · 7 months

    - Check-in and check-out of guests, updating guest profiles - Supervise guest relations and communication - Cooperation with other departments and upselling of their services - Engage in projects set by management

  • Kitchen scholarship

    IMI Luzern - Lucerne, Switzerland

    F&B kitchen
    September 2015 - October 2015 · 2 months

    - Two weekends a month Cooking food for up to 100 students - Maintaining high hygiene standards in the kitchen

  • Administrative Assistant

    ANICH GmbH - Hamburg, Germany

    Administration & General
    August 2014 - January 2017 · 2 years and 6 months

    At Home Mini-job - Translation & proof-reading of documents & product descriptions (German, Chinese & English) - Web-site editing, including images, outlay & products - Establishing contact & initial negotiation with suppliers - Drafting of documents and contracts

  • English and German tutor

    Private - Nanjing, China

    Other
    June 2012 - April 2016 · 3 years and 11 months

    Seasonal part-time occupation - English and German teaching of beginner and intermediate level students. - Devise lessons according to individual needs - Draft Lesson reports on occasional cooperation with training schools (e.g. Montessori Kindergarten & Babel)

  • Kitchen assistant

    Institute Paul Bocuse - Shanghai, China

    F&B kitchen
    March 2012 - March 2012 · 2 months

    Two weeks internship where I was responsible for helping the cooks and cleaning the kitchen. ~25h/week

  • Waiter & Doorman

    Tian Tian restaurant - Shanghai, China

    F&B other
    October 2011 - June 2012 · 9 months

    Part-time job with training in kitchen - Opening the door and welcoming customers - Taking orders & preparing tables - Discovered Chinese cuisine and was responsible for cutting food

  • Waiter and Cooking assistant

    Wok Bar - Lugano, Switzerland

    F&B other
    July 2010 - August 2010 · 2 months

    - Waiting tables & serving customers - Cutting food & cleaning utensils

Education

  • Diploma

    IMI International Management Institute Switzerland - Lucerne, Switzerland

    August 2015 - February 2017

    Completed Certificate and Diploma with the best overall result in my course. Activities: - Member of Student council for one term - Aiding in preparation of Event Team's student party - Best Overall Diploma result in course

  • A-Levels

    Oxford International College - Lucerne, Switzerland

    August 2012 - June 2015

    A-Levels course & (IGCSE) Completed following levels: Math: AS & A Biology: AS & A Chemistry: AS & A Chinese: AS & A English: Extended project - Dissertation Economics: AS only

Languages

  • German
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Russian
    Full professional
    80%
  • Chinese
    Professional working
    60%
  • Italian
    Limited working
    40%

Skills

  • Customer-service
  • Fidelio PMS
  • FOLS PMS
  • Microsoft office skills
  • Online trade
  • Presentation Skill
  • Protel PMS
  • Teaching
  • Trained on KTC by Accor
  • Trainer
Connections
Shihab Uddin
kitchen and laundry technician at Crowne Plaza Resort Salalah
Raji Aljesry
Pre Opening Management Trainee at Four Seasons Hotels and Resorts
Ida Nyoman Parahita
IT at FRii Bali Echo Beach
View 80 connections
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