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Hotusa Hotels - Prague, CzechiaFront Office receptionApril 2017 - September 2018 · 1 year and 6 months
Check-in Check-out Pick up Night audit Customer support Provide city and tour information
Barcelo Hotel Group - Prague, CzechiaReservationsAugust 2016 - March 2017 · 8 months
Process all reservation requests from customers. Provide clerical support to the reservation staff. Change or cancel reservations at the request of customers. Answer and respond to customers on reservation inquiries. Receive reservation orders through phone, fax or email. Provide reservation services to guests and visitors in a hotel setting. Maintain and manage a log book for reservation activities. Ensure fulfillment of needs and requirements of guests who obtained prior reservations. Instruct and communicate to guests, visitors and customers on corporate policies and regulations. Ensure comfort to guests and customers through reservation services.
Barcelo Hotel Group - Prague, CzechiaF&B serviceMarch 2016 - August 2016 · 7 months
Buffet waitress, Minibar waitress, was in charge of restaurant, customer service, VIP customer service.
Gran Hotel Atlantis Bahía Real - Corralejo, SpainAsset ManagementJune 2015 - December 2015 · 7 months
Business Internship in different departments of the hotel, like HR, PR, Management, Reservations, Food and Beverages.
NH Hotel Group - Las Palmas de Gran Canaria, SpainF&B serviceApril 2014 - August 2014 · 5 months
Internship in RRHH, House Keeping, F&B and Reception
Macdonald Hotels & Resorts - Ascot, United KingdomF&B serviceJune 2013 - August 2013 · 3 months
Eurostars Grand Hotel Central - Munich, GermanyF&B serviceJune 2012 - July 2012 · 2 months
SpanishNative or fluent100%
- Flexible and patient
- Good at multitasking
- Good customer service