Otilia Manrique de Lara

Otilia Manrique de Lara

Receptionis at Hotusa Hotels
Lives in Barcelona, Spain
over 6 months ago

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Experience

  • Receptionis

    Hotusa Hotels - Prague, Czechia

    Front Office reception
    April 2017 - September 2018 · 1 year and 6 months

    Check-in Check-out Pick up Night audit Customer support Provide city and tour information

  • Reservation Clerk

    Barcelo Hotel Group - Prague, Czechia

    Reservations
    August 2016 - March 2017 · 8 months

    Process all reservation requests from customers. Provide clerical support to the reservation staff. Change or cancel reservations at the request of customers. Answer and respond to customers on reservation inquiries. Receive reservation orders through phone, fax or email. Provide reservation services to guests and visitors in a hotel setting. Maintain and manage a log book for reservation activities. Ensure fulfillment of needs and requirements of guests who obtained prior reservations. Instruct and communicate to guests, visitors and customers on corporate policies and regulations. Ensure comfort to guests and customers through reservation services.

  • Waitress

    Barcelo Hotel Group - Prague, Czechia

    F&B service
    March 2016 - August 2016 · 7 months

    Buffet waitress, Minibar waitress, was in charge of restaurant, customer service, VIP customer service.

  • Quality Internship

    Gran Hotel Atlantis Bahía Real - Corralejo, Spain

    Asset Management
    June 2015 - December 2015 · 7 months

    Business Internship in different departments of the hotel, like HR, PR, Management, Reservations, Food and Beverages.

  • Internship

    NH Hotel Group - Las Palmas de Gran Canaria, Spain

    F&B service
    April 2014 - August 2014 · 5 months

    Internship in RRHH, House Keeping, F&B and Reception

  • Waitress

    Macdonald Hotels & Resorts - Ascot, United Kingdom

    F&B service
    June 2013 - August 2013 · 3 months

    Internship

  • Waitress

    Eurostars Grand Hotel Central - Munich, Germany

    F&B service
    June 2012 - July 2012 · 2 months

    Internship

Education

Languages

  • Spanish
    Native or fluent
    100%
  • English
    Professional working
    60%
  • German
    Limited working
    40%

Skills

  • Flexible and patient
  • Good at multitasking
  • Good customer service
Connections
Morris Lorusso
Sr. Industry Team Manager Southern Europe at Hosco
Raoul Gransier
Founder, Owner and Managing Director - www.gransierassociates.com at Gransier & Associates - www.gransier-associates.com
Following
W Barcelona
Barcelona, Spain
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