Certificate of Apreciation
Certificate of Apreciation for contribution in Brand Audit give from ADNOC Gas Processing C.E.ODownload the file
Accomplished Hospitality Operations Manager with 10 years of experience from The United States of America and Facilities Supervision experience in The United Arab Emirates. I have experience with Hotel Management, Guest Relations, Advertising, Budget Planning, Staff Accommodation and all areas of Hospitality. I am a creative and dynamic thinker in building a positive brand while fostering continuous client engagement.
Nationality: United States of America
Phone: 918828373741 (Mumbai,India)
8 years and 4 months
I lead my team to organize all corporate events such as meetings, V.I.P. functions and guest accommodation for ADNOC Gas Processing- Bu Hasa Plant Division staff, as well as catering services for a staff of 400+ people on a daily basis. My team and I cooperate with other departments to help run everyday operations more effectively. Key Responsibilities • Planning and organizing meetings and visits while ensuring effective rendering of services to enable smooth flow of day to day operations. Proactively identifying scope for process enhancements for improved services. • Develop and manage employee engagement and guest satisfaction plans and actions for Food and Beverage departments. • Participating in several internal & external audits of TUV and ISO 9001-2015. • Facilitating support to the Administration department in getting certifications & re-certifications for kitchen and gym equipment from third party auditors. • Maintaining an inventory for all items owned by the location (e.g., beds, wardrobe, linens, utensils, chemicals. • Reviewed and cut housekeeping and catering staff by 50 persons while still maintaining effective daily activities. • Being the Delegate Team Leader for the Camp during Mock Drill exercises and Plant emergencies. • Being a member of HSE committee and overseeing effective closure of camp and housekeeping audits. • Training in Level 2 Hydrogen Sulphide (H2S) Competency Training Awareness and Permit to work (PTWS) training for Oil and Gas fields. • Participating in Quarterly TUV audits for Catering and preparing close out reports with catering, HSE and management staff. • Scheduling regular room cleanliness inspection with housekeeping staff. Key Achievements/Projects: - Apart of Brand Audit Team. - Member of HSE Leadership Committee. - Certificate of Appreciation from ADNOC Gas Processing C.E.O for contribution to ADNOC Brand Audit Launch.
Overview Duties: Front Desk Management, Customer Relations, Business Advertising, Accounting, Employee Hiring, Payroll, Key Responsibilities • Assigned duties and shifts to workers • Coached and counselled employees to ensure adherences to hotel policies, standards and procedures. • Recruited, managed, trained and developed the front office/desk team. • Reconciled the daily cash log and night audit report. • Managed front office and telephones, ensuring superior customer service experience • Certified Food Handler Training Certificate from Department of Public Health City of El Paso Texas, USA. • Performed the duties of revenue manager and reservations manager. • Resolved guest issues in a professional and compassionate manner. • Collaborated with staff in development of various initiatives designed to assist in meeting customer service goals. • Responsible for direct billed receivables and handled commission payments by vendors. • Directed and coordinated food and beverage operations. • Responsible for the preparation of monthly budgets and forecasts. • Constantly improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Maintained the highest standard of services to the guests, including maintenance and cleanliness for the guest’s rooms and associated facilities. Key Achievements/Projects • Achieved Wyndham Hotels Heroes of Hospitality Award GX leader Q3 2010.
Manager Certification Name of Institution: Wyndham Hospitality Training Service; Did You Graduate: Yes Skills: Management, Accounting, Customer Relations, Accounting, Employee Hiring, Payroll, Customer Targeting, Business Development and Advertising. Knowledgeable in a variety of Programs and Skills. Software: WynGuest Production E , Front Desk Operations Software. Microsoft Office Products: Word PowerPoint Excel
Overview: Knowledgeable in the following areas of study and skills: - Strategic communications - Marketing/consumer relations - Reputation/issues management - Crisis communications - Sports and entertainment - Community relations - Employee/member communications
Native or fluent
2 informations shared