Oyeyemi Olugbami

Oyeyemi Olugbami

Customer Service Executive at Lagos State FADAMA, Nigeria
Lives in Ajman, United Arab Emirates
over 6 months ago

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A skillful, highly motivated individual who is passionate in working in a challenging field where opportunity lies in meeting new people, organizing and stretching my ideology to deliver professional creative and innovative service leading to growth and development of the organization.

Experience

  • Customer Service Executive

    Lagos State FADAMA, Nigeria - Lagos, Nigeria

    Customer Service
    September 2017 - October 2018 · 1 year and 2 months

    ▪ Dealing directly with customers either by telephone, mails or in person ▪ Respond promptly to customer inquires ▪ Handle and resolve customer complaints ▪ Perform customer verifications ▪ Organize workflow to meet customer timeframes ▪ Record details of inquires, comments and complaints ▪ Maintain customer database and follow up on customer interactions ▪ Manage administration (communication and coordination with internal departments)

  • Front Desk Agent

    De-Link Hotel and Event Centre - Ibadan, Nigeria

    Customer Service
    May 2016 - August 2017 · 1 year and 4 months

    ▪ Greet customers warmly and handle customers enquiries ▪ Selling customers product and services ▪ Follow up on customers enquiries. ▪ liaising with clients to ascertain their precise event requirements; ▪ agreeing to, and managing a budget; ▪ Managing feedback from customers.

  • Housekeeper

    Kingsland Hotel and Suit - Lagos, Nigeria

    Housekeeping
    April 2015 - March 2016 · 12 months

    ▪ Greeting clients coming to the hotel ▪ Maintain cleanliness in assigned rooms ▪ Service all bedrooms and corridor, in line with company policy ▪ Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment ▪ Reset lighting to the current standards ▪ Fulfill all reasonable requested from guests, to ensure their comfort, satisfaction and safety ▪ Always adhere to all company policies and procedures ▪ Remove room service tray and trolley from rooms and walkways ▪ Perform housekeeping, maintenance and custodial tasks under the command of maintenance supervisor

Education

  • Agricultural Engineering

    Federal University of Agriculture, Abeokuta, Nigeria - Abeokuta, Nigeria

    May 2008 - January 2014

  • Secondary School Leaving Certificate

    Community Grammar School, Ibadan, Nigeria - Ibadan, Nigeria

    August 1999 - May 2005

Languages

  • English
    Native or fluent
    100%

Skills

  • Dedicated and Goal oriented
  • Good Communication Skills
  • Good team spirit with strong interpersonal skills
  • Patience to attentively listen to customers need a
  • Proactive approach to solving customers problems
Following
Ajman Hotel
Ajman, United Arab Emirates
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