Pamela Malenfant-Paradis

Pamela Malenfant-Paradis

housekeeping supervisor at Sheraton center
Lives in Montreal, Canada
over 6 months ago

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I would like to express my interest in a position in the Front Office reception department. I am originally from Quebec, Canada studying at the Quebec Institute of Tourism and Hotel Management, and am currently looking for a graduate program to commence in the month of may 2016.

I have previous experience in the front office department mainly at the Fairmont BaAl Bahr hotel in Abu Dhabi, a bachelor of business administration, as well as graduating from an advanced studies in International hotel management program in the following months. My two primary languages are French and English.

I am highly interested in joining a graduate program.

Find my resume in my profile link.

Thank you for considering my request.

Pamela Malenfant-Paradis

Student in Advanced Studies in International Hotel Management at ITHQ



-Open-minded, Hard-worker, Leadership skills, Organized, Positive, Enthusiastic, Creative.

Experience

  • housekeeping supervisor

    Sheraton center - Montreal, Canada

    Housekeeping
    January 2016 - March 2016

    Verify status of rooms and quality of cleanliness of rooms Assure a good management of the rooms standards Observation of public areas

  • Front Office Agent

    Fairmont Bab Al Bahr - Abu Dhabi, United Arab Emirates

    Front Office reception
    April 2015 - October 2015

    o Reserve and/or upsell rooms in function of customers needs, upsell rooms o Inform clients about the institution’ services and activities o Compile and verify registers, accounts and cash statement o Coordination of different services o Deal with complaints/comments of guests, provide follow up o Measuring quality of service through results from customers on JD Power and mystery shoppers on Leading Quality Assurance program

  • Front Office Agent

    Super 8 Hotel - Québec City, Canada

    Front Office reception
    May 2011 - August 2013

    Reserve and/or upsell rooms in function of customers needs, upsell rooms o Inform clients about the institution’ services and activities o Compile and verify registers, accounts and cash statement o Coordination of different services o Deal with complaints/comments of guests, provide follow up o Coordinate arrivals and departures o Procurement of breakfast supplies related to occupancy

Education

Languages

  • French
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Spanish
    Notions
    20%
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