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I would like to express my interest in a position in the Front Office reception department. I am originally from Quebec, Canada studying at the Quebec Institute of Tourism and Hotel Management, and am currently looking for a graduate program to commence in the month of may 2016.
I have previous experience in the front office department mainly at the Fairmont BaAl Bahr hotel in Abu Dhabi, a bachelor of business administration, as well as graduating from an advanced studies in International hotel management program in the following months. My two primary languages are French and English.
I am highly interested in joining a graduate program.
Find my resume in my profile link.
Thank you for considering my request.
Student in Advanced Studies in International Hotel Management at ITHQ
-Open-minded, Hard-worker, Leadership skills, Organized, Positive, Enthusiastic, Creative.
Sheraton center - Montreal, CanadaHousekeepingJanuary 2016 - March 2016
Verify status of rooms and quality of cleanliness of rooms Assure a good management of the rooms standards Observation of public areas
Front Office Agent
Fairmont Bab Al Bahr - Abu Dhabi, United Arab EmiratesFront Office receptionApril 2015 - October 2015
o Reserve and/or upsell rooms in function of customers needs, upsell rooms o Inform clients about the institution’ services and activities o Compile and verify registers, accounts and cash statement o Coordination of different services o Deal with complaints/comments of guests, provide follow up o Measuring quality of service through results from customers on JD Power and mystery shoppers on Leading Quality Assurance program
Front Office Agent
Super 8 Hotel - Québec City, CanadaFront Office receptionMay 2011 - August 2013
Reserve and/or upsell rooms in function of customers needs, upsell rooms o Inform clients about the institution’ services and activities o Compile and verify registers, accounts and cash statement o Coordination of different services o Deal with complaints/comments of guests, provide follow up o Coordinate arrivals and departures o Procurement of breakfast supplies related to occupancy
FrenchNative or fluent100%
EnglishNative or fluent100%