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My name is Pamela Navarro. I am mexican however I have also Spanish nationality.
I am a Bachelor of Business Gastronomy.
I am very passionate about food, wines, liquors and I love to learn about each countrie's gastronomy. I also love and have experience planning and organizing events.
I have experience working at 5 Diamond and 3 Michelin Stars restaurants, especially in the pastry area. I have also worked at Guest Services positions in the most luxury resorts in Cancun.
Guest Relations Coordinator
Nizuc Resort & Spa - Cancún, MexicoRooms divisionJune 2017 - June 2018 · 1 year and 1 month
► Personalized service to VIP and regular guests ►Contact with guests by email, phone and directly ► Guests Vacation planning, before their arrival and during their stay ► Assistance arranging luxury transportation service, dinner and activities reservations, among other special guest requests ► Reports of Honorable & Repetitive Guests ► Guest incident Report ► Problem solving ► Operation of Go Concierge Platform and Opera System ► Planning, organization and decoration of small Weddings and events like Romantic and Private dinners, vow renewals and corporate meetings (like Cartier) ► Identification and Report of food allergies, preferences and restrictions of guests
Butler of Family Concierge
Paradisus by Meliá - Cancún, MexicoRooms divisionJuly 2016 - September 2016 · 3 months
► 24/h Personalized attention to VIP families ► Tracking of guests´ incidents ► Problem solving
Martin Berasategui - Lasarte-Oria, SpainF&B kitchenJanuary 2016 - March 2016 · 3 months
► Performance in pastry and bakery areas during the 2016 Menu Creation ► Use of molecular techniques ► Course with the renowned baker Iban Yarza ► Production and plating during day and night shifts ► Work under pressure ► Manipulation of products under high quality standards
Front Desk Agent
Le Blanc - Cancún, MexicoFront Office receptionJune 2015 - September 2015 · 4 months
► Check- in and Check- out procedures ► Basic operation of Opera System ► Performance under standards of a 5 Diamonds Hotel ► Cashier duties including manipulation of money and cash control
Passion By Martin Berasategui - Playa del Carmen, MexicoF&B kitchenJanuary 2015 - April 2015 · 4 months
► Performance in hot, cold and pastry areas during production and service ► Use of molecular techniques ► Work under “Cristal” Distinctive standards
Cook during the kosher event
The Ritz Carlton Cancun - Cancún, MexicoF&B kitchenApril 2014 - May 2014 · 2 months
► Performance in the Banquet Area.
Front Desk Agent
Riu Península - Cancún, MexicoFront Office receptionJune 2013 - July 2013 · 2 months
► Check- in and Check- out procedures ► Management and report of complaints ► Cashier duties
Anáhuac CancúnAugust 2012 - May 2017
SpanishNative or fluent100%
EnglishNative or fluent100%