Pamela Navarro

Pamela Navarro

Guest Relations Coordinator at Nizuc Resort & Spa
Lives in Cancún, Mexico

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About me

My name is Pamela Navarro. I am mexican however I have also Spanish nationality.

I am a Bachelor of Business Gastronomy.

I am very passionate about food, wines, liquors and I love to learn about each countrie's gastronomy. I also love and have experience planning and organizing events.

I have experience working at 5 Diamond and 3 Michelin Stars restaurants, especially in the pastry area. I have also worked at Guest Services positions in the most luxury resorts in Cancun.


2 years and 7 months

  • Guest Relations Coordinator

    Nizuc Resort & Spa - Cancún, Mexico

    Rooms division
    June 2017 - June 2018 · 1 year and 1 month

    ► Personalized service to VIP and regular guests ►Contact with guests by email, phone and directly ► Guests Vacation planning, before their arrival and during their stay ► Assistance arranging luxury transportation service, dinner and activities reservations, among other special guest requests ► Reports of Honorable & Repetitive Guests ► Guest incident Report ► Problem solving ► Operation of Go Concierge Platform and Opera System ► Planning, organization and decoration of small Weddings and events like Romantic and Private dinners, vow renewals and corporate meetings (like Cartier) ► Identification and Report of food allergies, preferences and restrictions of guests

  • Butler of Family Concierge

    Paradisus by Meliá - Cancún, Mexico

    Rooms division
    July 2016 - September 2016 · 3 months

    ► 24/h Personalized attention to VIP families ► Tracking of guests´ incidents ► Problem solving

  • Professional practices

    Martin Berasategui - Lasarte-Oria, Spain

    F&B kitchen
    January 2016 - March 2016 · 3 months

    ► Performance in pastry and bakery areas during the 2016 Menu Creation ► Use of molecular techniques ► Course with the renowned baker Iban Yarza ► Production and plating during day and night shifts ► Work under pressure ► Manipulation of products under high quality standards

  • Front Desk Agent

    Le Blanc - Cancún, Mexico

    Front Office reception
    June 2015 - September 2015 · 4 months

    ► Check- in and Check- out procedures ► Basic operation of Opera System ► Performance under standards of a 5 Diamonds Hotel ► Cashier duties including manipulation of money and cash control

  • Professional practices

    Passion By Martin Berasategui - Playa del Carmen, Mexico

    F&B kitchen
    January 2015 - April 2015 · 4 months

    ► Performance in hot, cold and pastry areas during production and service ► Use of molecular techniques ► Work under “Cristal” Distinctive standards

  • Cook during the kosher event

    The Ritz Carlton Cancun - Cancún, Mexico

    F&B kitchen
    April 2014 - May 2014 · 2 months

    ► Performance in the Banquet Area.

  • Front Desk Agent

    Riu Península - Cancún, Mexico

    Front Office reception
    June 2013 - July 2013 · 2 months

    ► Check- in and Check- out procedures ► Management and report of complaints ► Cashier duties


  • Anáhuac Cancún

    August 2012 - May 2017


3 languages

  • Spanish

    Native or fluent

  • English

    Native or fluent

  • French

    Professional working

Personal information


  • Mexican

Date of birth

October 20th 1994

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