Join Hosco and view Panagiota's full profile, it's free !
As a Hosco member, you will:
- Make yourself visible to thousands of companies in the hospitality industry'
- Join a community of 180'000+ students and professionals
- Learn more with new articles & videos every week on hosco.plus
A self-starter, with bags of energy and eager to deliver excellence at every opportunity. I always lead the team from the front and I am not frightened to take the initiative.I have the ability to work independently in an environment of change, challenge, multiple deadlines and priorities. I am also passionate about supporting individuals and businesses to excel. Right now I am looking for a position in hotel industry.
Business Operations Manager
CAFE FOR YOU EPE - Athens, GreeceManagementFebruary 2011 - June 2016
Responsible for all operational activities. Employee management, process implementation, reporting methods to monitor financial data on a daily, biweekly, monthly, and yearly basis. Managing customer satisfaction, sales, and purchases Key Accomplishments: • Achieved 100% compliance. • Improved customer satisfaction and generated a loyal customer base by training personnel and shifting attitude away from self-focused to customer-centric
Business Operations Consulting
Freelance - Athens, GreeceManagementJuly 2010 - January 2011
Reorganize a cafe and a restaurant in order to maximize efficiency, profits, and resources. Evaluated and developed staff. Implemented processes and reporting methods to monitor financial figures on a daily, biweekly, monthly, and yearly basis. Instituted qualitative metrics to monitor customer satisfaction, sales, and purchases.
Microsoft - Athens, GreeceManagementApril 2009 - June 2010
Services Operations in European Operation Center (EOC) in Irland, covering Services for Microsoft Greece. Reporting directly to Area Services Operations Manager. Key Accomplishments: • Achieved 100% compliance. • Helped restructure business operations and processes by gathering requirements and conducting impact assessment for legal, financial and business aspects for a global project.
Microsoft - Athens, GreeceManagementJune 2004 - April 2009
Operations in Services Department covering Microsoft Greece, Cyprus and Malta, reporting to Services Director. Services Department provides Consulting and Support Services to large accounts.
Operations & Administration
Microsoft - Athens, GreeceManagementJanuary 2002 - June 2004
Admin tasks to department, local on-site logistics, logistics for international events, responsible for setting up customer workshops, meetings and events, secretarial duties to function leads. Issuing contracts, changes in contracts i.e. extensions/amendments, contract scanning and archiving, filing etc.
Customer Service Representative
Microsoft - Athens, GreeceAdministration & GeneralFebruary 1999 - January 2002
Customer Service Agent in Customer Service & Support Department in Microsoft Hellas (outsourcing).
Executive Diploma Hotel & Tourism Management
Mediterranean College Athens Greece - Athens, GreeceSeptember 2016 - May 2017
Kingston University - Athens, GreeceOctober 2001 - June 2003
MBA course of Kingston University situated in Greece (ICBS-Athens)
Piraeus University of Applied Sciences - Athens, GreeceSeptember 1991 - December 1998
GreekNative or fluent100%