Panagiota Vlachonikolea

Panagiota Vlachonikolea

Business Operations Manager at CAFE FOR YOU EPE
Lives in Athens, Greece
over 6 months ago

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A self-starter, with bags of energy and eager to deliver excellence at every opportunity. I always lead the team from the front and I am not frightened to take the initiative.I have the ability to work independently in an environment of change, challenge, multiple deadlines and priorities. I am also passionate about supporting individuals and businesses to excel. Right now I am looking for a position in hotel industry.

Experience

  • Business Operations Manager

    CAFE FOR YOU EPE - Athens, Greece

    Management
    February 2011 - June 2016

    Responsible for all operational activities. Employee management, process implementation, reporting methods to monitor financial data on a daily, biweekly, monthly, and yearly basis. Managing customer satisfaction, sales, and purchases Key Accomplishments: • Achieved 100% compliance. • Improved customer satisfaction and generated a loyal customer base by training personnel and shifting attitude away from self-focused to customer-centric

  • Business Operations Consulting

    Freelance - Athens, Greece

    Management
    July 2010 - January 2011

    Reorganize a cafe and a restaurant in order to maximize efficiency, profits, and resources. Evaluated and developed staff. Implemented processes and reporting methods to monitor financial figures on a daily, biweekly, monthly, and yearly basis. Instituted qualitative metrics to monitor customer satisfaction, sales, and purchases.

  • Services Operations

    Microsoft - Athens, Greece

    Management
    April 2009 - June 2010

    Services Operations in European Operation Center (EOC) in Irland, covering Services for Microsoft Greece. Reporting directly to Area Services Operations Manager. Key Accomplishments: • Achieved 100% compliance. • Helped restructure business operations and processes by gathering requirements and conducting impact assessment for legal, financial and business aspects for a global project.

  • Business Operations

    Microsoft - Athens, Greece

    Management
    June 2004 - April 2009

    Operations in Services Department covering Microsoft Greece, Cyprus and Malta, reporting to Services Director. Services Department provides Consulting and Support Services to large accounts.

  • Operations & Administration

    Microsoft - Athens, Greece

    Management
    January 2002 - June 2004

    Admin tasks to department, local on-site logistics, logistics for international events, responsible for setting up customer workshops, meetings and events, secretarial duties to function leads. Issuing contracts, changes in contracts i.e. extensions/amendments, contract scanning and archiving, filing etc.

  • Customer Service Representative

    Microsoft - Athens, Greece

    Administration & General
    February 1999 - January 2002

    Customer Service Agent in Customer Service & Support Department in Microsoft Hellas (outsourcing).

Education

  • Executive Diploma Hotel & Tourism Management

    Mediterranean College Athens Greece - Athens, Greece

    September 2016 - May 2017

  • MBA

    Kingston University - Athens, Greece

    October 2001 - June 2003

    MBA course of Kingston University situated in Greece (ICBS-Athens)

  • Civil Engineering

    Piraeus University of Applied Sciences - Athens, Greece

    September 1991 - December 1998

Languages

  • Greek
    Native or fluent
    100%
  • English
    Full professional
    80%
Connections
Krisantus Sutrisno
Intern at Four Seasons Hotel
Rajmilan Poudel
hosco Partner Ambassador at hosco Ambassador Program
Adela Perez-Romo
Assistant Manager en Stealhurts Ltd
View 7 connections
Following
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Dubai, United Arab Emirates
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Abu Dhabi, United Arab Emirates
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