Paola Occhialini

Paola Occhialini

FIT Booking Assistant at JacTravel
Lives in Edinburgh, United Kingdom

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About me

First Class graduate in BA (Hons) International Hospitality Management and Tourism at Edinburgh Napier University. Applying for post-graduate job in the hospitality and tourism sector.

Experience

2 years and 8 months

  • FIT Booking Assistant

    JacTravel - Edinburgh, United Kingdom

    Tourism
    January 2019 - June 2019 · 6 months

    - Management of multiple bookings, both inclusive packages and sole services, daily contact via email and phone with suppliers, communication with the clients to confirm reservations, input of the data into the booking systems. - Acquired experience in tour operating functions, involvement with different markets (Swiss, German and Italian markets especially), enhanced communication and problem-solving abilities in order to confront complains and provide an excellent service. - Proficiency in the use of the two different booking systems – Travel Studio and iVector.

  • Banqueting Assistant

    Sheraton Grand Hotel and Spa - Edinburgh, United Kingdom

    Event
    November 2016 - November 2018 · 2 years and 1 month

    - Waitressing and assisting guests during several events, such as conferences, fairs, meetings, buffet lunches, gala dinners and weddings. Seldom assistance to the Club Lounge (VIP area) for breakfast and pre-dinner. - Developing skills in customer service thanks to the direct contact with guests, time management to smoothly run different events at the same time, organising spaces and locations to successfully welcome the customers and their requests. - Team work attitude strengthening in order to overcome any challenges during the service.

  • Box Office assistant

    Assembly Festival - Edinburgh, United Kingdom

    Administration
    August 2018 - August 2018 · 1 month

    - Duty of ticket sale and collection at one of the main box offices of the Edinburgh Fringe Festival. Also dealing with queue management, access bookings and telephone bookings throughout the festival. - Acquiring proficiency of the computer ticketing program VIA, cash register operations, both cash handling and POS, developing skills in customer advice, with the promotion of more than a thousand shows and the management of clients’ complains. - Evolving ability to work under pressure in a very busy environment, where efficiency and fastness is required to provide an optimal service.

  • Reception Intern

    Best Western City Hotel - Bologna, Italy

    Reception
    February 2014 - February 2014 · 1 month

    - Two weeks’ stage experience during fourth year of high school in a busy hotel in Bologna, with both touristic and business clientele, being the venue near the city centre and the fair area. - Training in different department: reception (welcoming, checking in and out of the guests, answering to any inquiries), reservation office (managing bookings receiving and input, communicating prices and offers), cash desk (issuing payments and cashing up). - Basic assimilation of the hospitality platform Web Hotel fundamentals.

Education

  • First Class BA (Hons) International Hospitality Management and Tourism

    Edinburgh Napier University - Edinburgh, United Kingdom

    September 2016 - July 2020

Languages

3 languages

  • Italian

    Native or fluent

  • English

    Full professional

  • Spanish

    Professional working

Personal information

Nationalities

  • Italian

Competitions & Awards

1 competition

  • Scolarship

    Lord Forte Foundation Scolarship for outstanding candidates among the Hospitality programme at Edinburgh Napier University. - Edinburgh, United Kingdom

    2019

Skills

3 skills

  • Booking
  • Customer-service
  • Problem solving
Connections
ZITA VINTER
Director Of Operations en Waterline Marina Resort & Beach Club, Autograph Collection
Eric Arens
Food & Beverage Manager en Ballyfin Demesne - Relais & Chateaux
Following
COMO Maldives Penha Longa Hotel Resort, a Ritz-Carlton Hotel Hotel National Zermatt
Hotel National Zermatt
Zermatt, Switzerland
Other members
Greg Riley
Edinburgh, United Kingdom
Claudia Mancheño
Edinburgh, United Kingdom
Mafalda Zambujeira
Edinburgh, United Kingdom
Lisa Beveridge
Edinburgh, United Kingdom
Florin Antonio Casariu
Edinburgh, United Kingdom
View more
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