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Luxury hospitality’s professional with 15 years of experience, recently moved from Rome to London, seeking new opportunity to continue my passion. With a bachelor degree in Economics and Tourism Management and a lot of passion, still eager to learn and grow.
Front Office Manager
The Dedica Anthology - Rome, ItalyFront Office receptionSeptember 2011 - June 2018 · 6 years and 10 months
Managed a team of 25+ associates in a 5 star Autograph Collection Hotel of 238 rooms, helping to improve overall guest and colleague satisfaction and producing excellent customer service scores. Conducted interviews, trained and acted as a mentor to new staff, as well as those looking to change role within the hotel. This has led to 6 members obtaining positions of greater responsibility. Oversaw department scheduling, conducted quarterly one-to-one meetings and coaching employees to hold them accountable. Created varied and extensive training programmes that have motivated all employees to increase their efficiency. Generated and implemented new department policies and procedures that ensure excellent customer service and a safe working environment for all staff. Welcomed Nobel and Oscar prize winners, Royal Families, State leaders and other celebrities. The hotel has been the location for several movies and TV shows.
Front Office Manager
Boscolo Hotels - Rome, ItalyFront Office receptionOctober 2010 - September 2011 · 12 months
Economics and Tourism Management
Perugia University - CST Centro Studi Turismo - Assisi, ItalySeptember 1994 - July 2002
Comparative degree in Business administration with specific tourist modules in Management, Marketing, Management of hospitality services.
ItalianNative or fluent100%
- Creative problem solving
- Good leadership skills
- Passion for customer care
- Strong team work