Papa Diop

Front Office Manager at Tewkesbury Park Hotel
Lives in Tewkesbury, United Kingdom

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About me

As a highly skilled and successful customer service and sales support specialist with key experience motivating, training, and managing top-performing service teams to ensure outstanding customer care, I possess a range of knowledge and experience that will allow me to contribute toward the success of your company.

My expertise lies in successfully enhancing customer response strategies, innovating new processes, and managing overall customer service functionality to maximize loyalty, productivity and growth.

Experience

18 years

  • Night Manager

    Morrison Hotel - Dublin, Ireland

    Administration & General
    July 2007 - Now · 12 years and 6 months

  • Guest Relations Manager

    Tewkesbury Park Hotel - Tewkesbury, United Kingdom

    Events
    February 2005 - Now · 14 years and 11 months

    Taking control of the entire customer experience by ensuring high standards of services delivered.

  • Front Office Manager

    Tewkesbury Park Hotel - Tewkesbury, United Kingdom

    Front Office reception
    January 2002 - Now · 18 years

    Managed the night team and responsible for their training, development and motivation while ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.

Education

  • Hospitality and Tourism Management

    University of Gloucestershire - Cheltenham, United Kingdom

    September 2004 - November 2007

    I have successfully completed my Hospitality and Tourism Management degree from the University of Gloucestershire in England. I am proficient in Microsoft Office Applications (Word, Excel, and PowerPoint). I am currently using Opera PMS V5 and Micros however; I do have other hotel’s software systems experience i.e. ONQ, IGS, Protel etc… I speak English, French and Dutch

Languages

2 languages

  • French

    Native or fluent

  • English

    Native or fluent

Personal information

Nationalities

  • Dutch

Date of birth

March 01st 1976

Driving License

Yes

Connections
Adriana Barlafa Kruhonja
Director of Spa and Health Club at The Merrion Hotel
Following
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