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As a highly skilled and successful customer service and sales support specialist with key experience motivating, training, and managing top-performing service teams to ensure outstanding customer care, I possess a range of knowledge and experience that will allow me to contribute toward the success of your company.
My expertise lies in successfully enhancing customer response strategies, innovating new processes, and managing overall customer service functionality to maximize loyalty, productivity and growth.
Morrison Hotel - Dublin, IrelandAdministration & GeneralJuly 2007 - Now · 12 years and 6 months
Guest Relations Manager
Tewkesbury Park Hotel - Tewkesbury, United KingdomEventsFebruary 2005 - Now · 14 years and 11 months
Taking control of the entire customer experience by ensuring high standards of services delivered.
Front Office Manager
Tewkesbury Park Hotel - Tewkesbury, United KingdomFront Office receptionJanuary 2002 - Now · 18 years
Managed the night team and responsible for their training, development and motivation while ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
Hospitality and Tourism Management
University of Gloucestershire - Cheltenham, United KingdomSeptember 2004 - November 2007
I have successfully completed my Hospitality and Tourism Management degree from the University of Gloucestershire in England. I am proficient in Microsoft Office Applications (Word, Excel, and PowerPoint). I am currently using Opera PMS V5 and Micros however; I do have other hotel’s software systems experience i.e. ONQ, IGS, Protel etc… I speak English, French and Dutch
Native or fluent
Native or fluent
Date of birth
March 01st 1976