Pascal Kruggel

Pascal Kruggel

Consultant, Keynote Speaker, Presenter at www.pascal-kruggel.de
Lives in Bielefeld, Germany

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About me

Do it with passion or not at all.

Experience

11 years

  • Hotel Manager

    Stayery - Bielefeld, Germany

    Management
    November 2019 - Now · 3 months

  • Consultant, Keynote Speaker, Presenter

    www.pascal-kruggel.de - Detmold, Germany

    Consulting
    October 2018 - Now · 1 year and 4 months

    Main focus: Digital Transformation, Innovation Management, Change Management Also for the consulting company: Nemis | Prof. Dr. Buer

  • Banquet Supervisor

    Schlosshotel Pillnitz - Dresden, Germany

    Events
    February 2018 - February 2019 · 1 year and 1 month

    - Main responsibility for the smooth preparation and execution of events up to 120 Pax (such as weddings, company parties or meetings) - Staff responsibility and coordination of the service staff - Training of apprentices - Accounting for the organizers 45 rooms and suites

  • Strategic support in areas of the Rooms Division and Food & Beverage department

    Hotel Sacher Salzburg, Scandic Stavanger Park - Stavanger, Norway

    Customer Service
    August 2017 - January 2018 · 6 months

    Hotel Sacher Salzburg, Austria; 12/2017-01/2018; 111 rooms and suites Full-Time working position in the excellent restaurant „Zirbelzimmer“ (Star niveau, Hauben Award) in my semester break. Providing high luxury service in the top Austrian hotel industry. Scandic Hotel Stavanger Park, Norway; 08/2017-12/2017; 84 rooms and suites Strategic support in areas of Rooms Division and Food & Beverage

  • Management Trainee

    InterContinental Hotels Group® - Dubai, United Arab Emirates

    Rooms division
    March 2017 - August 2017 · 7 months

    - Represented Manager on Duty and Night Manager with coordinating guest requests and handling guest challenges with win-win solutions - Responsible for managing the guest arrival experience by establishing initial contact with VIP guests, confirm upgrades and amenities, greet and escort the guest upon arrival, and handle VIP inquires - Facilitated Guest Relations Manager on implementing and developing new policies and procedures for club lounge, guest relations, concierge and bell team - Oversaw Club Lounge operations and supervised a team of four Guest Relations Agents - Analysed Heartbeat surveys (Guest Satisfaction) and developed action plans to exceed benchmark - Performance Management of Front Office team members, including coaching, counselling, scheduling and training of team members

  • Assistent Front Office Manager

    Vital Hotel Westfalen Therme Spa & Wellness Resort - Bad Lippspringe, Germany

    Front Office reception
    April 2015 - April 2016 · 1 year and 1 month

    - Deputy management of the department - Creation of work schedules - Education of young hotel specialists, incorporation of employees - Reservations - Implementation of brand standards - Corporate hospitality and guest correspondence - Cash management, invoicing practice, reminder mechanisms - Bid proposal management for conferences and support during the events - Use and upkeep of the hotel software Fidelio-Suite 8 - Independent creation and execution of marketing actions

  • Apprenticeship

    Vital Hotel Westfalen Therme Spa & Wellness Resort - Bad Lippspringe, Germany

    Front Office reception
    August 2012 - March 2015 · 2 years and 8 months

    Apprenticeship as an hotel specialist: - Front Office, Reception, Back Office (13 months) - Housekeeping (2 months) - Banqueting (2 months) - Palm-Restaurant (10 months) - Room-service (1 months) - Kitchen (4 months)

  • Chef de rang - part-time

    Inn 'Zur Ortmühle' - Detmold, Germany

    F&B service
    April 2008 - March 2015 · 7 years

Education

  • Master Certificate in Hospitality Management/Revenue Management

    Cornell University - New York, NY, United States

    January 2018 - April 2019

  • International Hotel- & Tourismmanagement / Business administration

    The Norwegian School of Hotel Management, University of Stavanger [ HSD ] - Stavanger, Norway

    August 2017 - December 2017

    - Business planning - Entrepreneurship - Organisational communication - Hotel- & Restaurant Management

  • Bachelor of Arts (BA), International Hotelmanagement

    SRH Hotel-Akademie Dresden a campus of SRH Hochschule Berlin - Dresden, Germany

    April 2016 - March 2019

  • Industrie- und Handelskammer Ostwestfalen zu Bielefeld - Bielefeld, Germany

    November 2015 - September 2016

    Scholarship holder - 'Begabtenförderung Berufliche Bildung'

  • Industrie- und Handelskammer Ostwestfalen zu Bielefeld - Bielefeld, Germany

    March 2015 - May 2015

    Training for trainers - Ability to educate hotel specialists

Languages

3 languages

  • German

    Native or fluent

  • English

    Full professional

  • Spanish

    Limited working

Personal information

Nationalities

  • German

Date of birth

March 04th 1992

Connections
Tommaso Ottanelli
Guest Service Assistant at Hotel Café Royal
Victoire Meynier
Student from Institut Paul Bocuse
Charlotte jennifer Vega
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